INCA INFOTECH TECHNOLOGIES Desktop Support Engineer Interview Questions, Process, and Tips

Q1. Related Work Experience
Add your answer

Q1. DNS, DHCP, OSI Model Networking & SCCM patching management ITIL
Add your answer
Q2. Dora process, Active Directory and domain controller
Add your answer

Q1. Technical and communication skills
Add your answer

Medium to hard question.

One is easy problem another one medium problem.

Q1. Tell me about your self.
Add your answer
Q2. What is your project.
Add your answer
Q3. What is your stregth.
Ans. 
My strength lies in my ability to troubleshoot technical issues efficiently and effectively.
• Strong problem-solving skills

• Excellent communication skills

• Ability to work well under pressure

• Attention to detail

• Experience with various operating systems and software applications
Answered by AI
Add your answer

Q1. Tell me about yourself.
Ans. 
I am a dedicated and experienced Desktop Support Engineer with a strong background in troubleshooting and resolving technical issues.
• Over 5 years of experience in providing desktop support to end users

• Proficient in diagnosing and resolving hardware and software issues

• Skilled in setting up and configuring desktops, laptops, and peripherals

• Excellent customer service and communication skills

• Certified in CompTIA A+ and Mic...read more
Answered by AI
Add your answer
Q2. What is your salary expectation?
Add your answer

Q1. What is dora process.
Ans. 
The DORA process stands for Discover, Offer, Request, and Acknowledge. It is a method used in DHCP to assign IP addresses to devices.
• Discover: Device sends a broadcast message to discover DHCP servers on the network

• Offer: DHCP server responds with an IP address offer to the device

• Request: Device requests the offered IP address from the DHCP server

• Acknowledge: DHCP server acknowledges the request and assigns the IP addr
Answered by AI
Add your answer
Q2. What is incident and service request?
Ans. 
An incident is an unplanned interruption to an IT service or reduction in the quality of an IT service. A service request is a formal request from a user for something to be provided.
• An incident is a disruption to normal operation that requires immediate attention to restore service.

• A service request is a formal request from a user for information, advice, a standard change, or access to a service.

• Examples: Incident -
Answered by AI
Add your answer
Q3. Which outlook file is responsible for taking backup?
Ans. 
The outlook file responsible for taking backup is the PST file.
• PST file stores emails, contacts, calendar events, and other data in Outlook.

• Users can manually backup their PST file by exporting it from Outlook.

• Third-party backup software can also be used to automatically backup the PST file.
Answered by AI
Add your answer
Q4. What is port number of SMTP/POP/IMAP?
Ans. 
SMTP - 25, POP - 110, IMAP - 143
• SMTP uses port 25 for sending emails

• POP uses port 110 for receiving emails

• IMAP uses port 143 for accessing emails
Answered by AI
Add your answer

Q1. Sla,customer support ,azure,active directory
Add your answer

Q1. If system is restart multiple times, what was the issue?
Ans. 
The issue could be related to hardware failure, software corruption, or overheating.
• Possible hardware failure such as faulty RAM or hard drive

• Software corruption due to malware or corrupted system files

• Overheating causing the system to shut down and restart
Answered by AI
View 3 more answers
Q2. It is mainly cause of hardware failure like ram, ssd, etc and also Some of software installation crashes, some updates or malware attacks.
Add your answer

Q1. Questions regarding to my personality and work ethnic
Add your answer

Q1. Basic desktop troubleshoot question
Add your answer

Q1. Expected salary and benefits
Add your answer

Q1. Doora process, DSCP Process
Add your answer
Q2. IPV4, NETWORK, ITIL , BLACK SCREEN OF DEATH
Add your answer