IDFC FIRST Bank Relationship Manager - SME Interview Questions and Answers

Q1. What is working capital
Ans. 
Working capital is the difference between a company's current assets and current liabilities.
• Working capital is essential for a company's day-to-day operations.

• It indicates the company's ability to meet its short-term financial obligations.

• Formula: Working Capital = Current Assets - Current Liabilities

• Examples: Cash, accounts receivable, inventory are current assets. Accounts payable, short-term loans are current liabi
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Q2. What is DSCR Ratio
Ans. 
DSCR Ratio is Debt Service Coverage Ratio, a financial metric used to measure a company's ability to cover its debt obligations.
• DSCR Ratio is calculated by dividing a company's operating income by its total debt service payments.

• A DSCR Ratio of 1 or higher indicates that a company is generating enough income to cover its debt payments.

• Lenders typically look for a DSCR Ratio of 1.25 or higher when evaluating a company's
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Q1. Your experience
Ans. 
I have over 10 years of experience in relationship management, including working with high net worth clients.
• Managed relationships with high net worth clients, providing personalized financial solutions

• Developed and implemented strategies to increase client retention and satisfaction

• Collaborated with cross-functional teams to address client needs and concerns

• Utilized CRM systems to track client interactions and maintai
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Q2. Knowledge about product
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Q1. Self introduction
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Q2. Family introduction previous work
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Q1. How can you source business
Ans. 
Sourcing business involves networking, cold calling, referrals, and attending industry events.
• Networking with existing clients and industry professionals

• Cold calling potential clients to introduce services

• Asking for referrals from satisfied clients

• Attending industry events and conferences to meet potential clients

• Utilizing social media platforms for lead generation
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Q2. How can you handle panic customers
Ans. 
Remaining calm, listening actively, empathizing, providing solutions, and following up.
• Remain calm and composed to help reassure the customer

• Listen actively to understand the customer's concerns

• Empathize with the customer to show understanding and support

• Provide solutions or options to address the customer's issues

• Follow up with the customer to ensure their needs are met
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Q1. Maths and english
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Q1. Tell me about yourself
Ans. 
I am an experienced relationship manager with a strong track record in building and maintaining client relationships.
• I have worked in the banking industry for over 10 years, specializing in relationship management.

• I have a proven ability to understand client needs and provide tailored solutions.

• I excel in building trust and rapport with clients, resulting in long-term partnerships.

• I am skilled in cross-selling and upse...read more
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Q2. Past job experiences
Ans. 
I have worked as a Relationship Manager for the past 5 years, handling client portfolios and building strong customer relationships.
• Managed a portfolio of high net worth clients, providing personalized financial advice and solutions.

• Developed and implemented strategies to increase client retention and satisfaction.

• Collaborated with cross-functional teams to address client needs and resolve issues.

• Organized and conducte...read more
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Use of social media in Banking system

Q1. Nothing , I worked with Jana 10 months
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Q2. Nothing I worked with Jana 10 months
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Q3. I worked with jana 10 months
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Q4. Jointing is good get I'd card after 6 months
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Q5. After 6 months get I'd card
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