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ICICI Merchant Service Relationship Manager Interview Questions and Answers

Updated 5 Oct 2020

ICICI Merchant Service Relationship Manager Interview Experiences

1 interview found

I applied via Recruitment Consultant and was interviewed in Apr 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Why did you choose your carrier in this company?

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview is nothing but you will be analysed by your employer for the fitness of the job. You can able to expose your inner qualities only through a interaction with the employer. Everyone who attend an interview can learn something about that job and your positives through tje questions you carry on through it. So make use of this opporrunity.Thank you.

Interview questions from similar companies

I applied via Naukri.com and was interviewed in Mar 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Share details of your previous job.

Interview Preparation Tips

Interview preparation tips for other job seekers - New customer meet and canvas the business.
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed in Mar 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

Questions related with verbal, logical and banking

Round 2 - HR 

(1 Question)

  • Q1. Personal info , long-term and short-term goals
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Tell us about yourself?
  • Ans. 

    Experienced professional with a background in retail management and a passion for team leadership.

    • Started career in retail as a sales associate and worked way up to management roles

    • Strong leadership skills demonstrated through successful team management and development

    • Passionate about delivering exceptional customer service and driving sales

    • Experienced in inventory management, scheduling, and budgeting

  • Answered by AI
  • Q2. Tell us about your Previous job roles?
  • Ans. 

    I have held various roles in customer service and retail management, focusing on team leadership and operational efficiency.

    • Managed a team of 15 sales associates in a retail store

    • Implemented new training programs to improve customer service

    • Developed and executed sales strategies to meet and exceed targets

    • Responsible for inventory management and merchandising

    • Handled customer escalations and resolved issues effectively

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Sep 2023. There was 1 interview round.

Round 1 - Case Study 

Account opening loan lead granaration

Interview Questionnaire 

2 Questions

  • Q1. What is insurance
  • Ans. 

    Insurance is a contract between an individual and an insurance company to protect against financial loss.

    • Insurance provides financial protection against unexpected events such as accidents, illnesses, and natural disasters.

    • The individual pays a premium to the insurance company in exchange for coverage.

    • The insurance company assumes the risk of financial loss and pays out claims when necessary.

    • Types of insurance include ...

  • Answered by AI
  • Q2. Next devloped in finance to customers
  • Ans. 

    Next is a finance technology company that provides loans and financial services to customers.

    • Next offers personal loans, business loans, and credit cards to customers.

    • They use technology to make the loan application process quick and easy.

    • Next also provides financial education and resources to help customers improve their financial health.

    • Their loans have competitive interest rates and flexible repayment options.

    • Next h...

  • Answered by AI
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Newspaper Ad and was interviewed before Feb 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Aptitude, Reasoning, General Knowledge, Computer Skills

Round 3 - HR 

(2 Questions)

  • Q1. Self Introduction and Education related question
  • Q2. Banking related questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Have a sound knowledge about banking concepts, trends and products

I applied via Campus Placement and was interviewed before Nov 2019. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Internal Compliance
  • Q2. About posting.

Interview Preparation Tips

Interview preparation tips for other job seekers - It was good one.

I applied via Campus Placement and was interviewed before Mar 2021. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Opinion about changing customer demands and suggestion for customer satisfaction
  • Ans. 

    Changing customer demands require proactive measures for customer satisfaction.

    • Regularly gather feedback from customers to understand their evolving needs.

    • Offer personalized solutions to meet individual customer requirements.

    • Stay updated with industry trends and incorporate them into service offerings.

    • Provide prompt and efficient customer service to resolve issues quickly.

    • Offer loyalty programs and incentives to retain...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be professional, be upto date about financial sector news and industry.

I applied via Walk-in and was interviewed before Apr 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(6 Questions)

  • Q1. Why should we hire you?
  • Q2. What is your family background?
  • Q3. Share details of your previous job.
  • Q4. What are your salary expectations?
  • Q5. Why are you looking for a change?
  • Q6. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - If you want to grow in your life I don't recommend you AU Small finance bank

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ICICI Merchant Service Relationship Manager Salary
based on 77 salaries
₹2 L/yr - ₹4 L/yr
39% less than the average Relationship Manager Salary in India
View more details

ICICI Merchant Service Relationship Manager Reviews and Ratings

based on 34 reviews

3.3/5

Rating in categories

3.1

Skill development

3.4

Work-life balance

3.2

Salary

2.7

Job security

2.8

Company culture

2.4

Promotions

3.1

Work satisfaction

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