ICICI Bank Branch Business Manager Interview Questions and Answers

Sales work can be managed by setting clear goals, providing training and support, tracking progress, and incentivizing performance.

• Set clear and achievable sales goals for the team

• Provide regular training and support to improve skills and knowledge

• Track progress and performance using metrics and data analysis

• Incentivize performance with rewards and recognition

• Encourage collaboration and communication within the team

• Sta...read more

I listen to their concerns, empathize with their situation, remain calm, and offer solutions to resolve the issue.

• Listen actively to understand the root cause of their anger

• Empathize with their situation and show genuine concern

• Remain calm and composed to de-escalate the situation

• Offer solutions or alternatives to address their concerns

• Follow up to ensure the issue has been resolved satisfactorily

Discuss with both employees to understand the urgency and importance of their leave requests. Prioritize based on criticality and availability of resources.

• Communicate with both employees to understand the reason for their leave requests

• Assess the urgency and importance of each request

• Prioritize based on criticality of tasks and availability of resources

• Consider alternative solutions such as temporary replacements or r