IBM Customer Service Executive Interview Questions and Answers for Freshers

Components of customer satisfaction include quality of product/service, responsiveness, empathy, communication, and problem-solving.

• Quality of product/service

• Responsiveness

• Empathy

• Communication

• Problem-solving

Customer support is essential for resolving customer issues and ensuring customer satisfaction.

• Customer support helps customers with their queries and concerns

• It provides a platform for customers to voice their opinions and feedback

• It helps in building customer loyalty and trust

• It can lead to increased sales and revenue

• Examples include technical support, product assistance, and billing inquiries

E-commerce refers to buying and selling goods and services online.

• E-commerce has revolutionized the way people shop and do business.

• It allows customers to shop from the comfort of their homes and businesses to reach a wider audience.

• Popular e-commerce websites include Amazon, eBay, and Alibaba.

• E-commerce transactions can be done through various payment methods such as credit cards, PayPal, and mobile wallets.

• E-commerce...read more

I will handle customers by actively listening to their concerns, empathizing with their situation, and providing prompt and effective solutions.

• Actively listen to customers to understand their needs and concerns

• Show empathy and understanding towards customers' situations

• Provide prompt and effective solutions to address customers' issues

• Maintain a positive and professional attitude throughout the interaction

• Follow up wi