I Process Services Assistant Manager Operations Interview Questions and Answers

Q1. What do you know about BPO Operation
Ans. 
BPO Operations refer to the process of outsourcing business functions to third-party service providers.
• BPO stands for Business Process Outsourcing

• It involves outsourcing non-core business functions such as customer service, data entry, and back-office operations

• BPO operations are typically located in countries with lower labor costs, such as India and the Philippines

• BPO services can be provided onshore, nearshore, or o...read more
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Q2. How would you manage high AHT
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Q1. How will handle a team member who is bottom performer?
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Q1. Bucket wise portfolio and there resolution
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Q2. What is FR claim paid
Ans. 
FR claim paid refers to the amount paid by the insurance company for a claim made under the French insurance system.
• FR stands for France, where the insurance claim was made.

• The FR claim paid is the amount paid by the insurance company to the policyholder for a claim made under the French insurance system.

• This amount may vary depending on the type of insurance policy and the nature of the claim.

• For example, if a policyh...read more
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Q3. How you will achieved the target
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Q4. How you control attrition and shrinkage
Ans. 
Attrition and shrinkage can be controlled through effective communication, employee engagement, and regular training.
• Regularly communicate with employees to understand their concerns and address them promptly

• Create a positive work environment that fosters employee engagement and loyalty

• Provide regular training and development opportunities to help employees grow and feel valued

• Implement effective performance management...read more
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Q1. Previous experience
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Work culture and data security professional safety of team

Q1. Personal obligation and current company team management
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Q1. Reason to switch job
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Test is all about general knowledge and grammar

Q1. Be prepared with KRA and KPI of role
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Q1. Team handling related questions
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Q2. Health care related questions
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