HRH Next Services Interview Questions, Process, and Tips for Experienced

Q1. Everyone can crack this interview
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Q1. Tell me about yourself
Ans. 
I am a dedicated and experienced Customer Service Executive with a passion for providing exceptional service.
• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Proven ability to handle difficult customers and resolve issues

• Proficient in using CRM software and handling multiple communication channels

• Received multiple positive customer feedback and recognition for outstandi...read more
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Q1. Tell me about yourself that's it 🤣
Ans. 
I am a dedicated and experienced Customer Service Executive with a passion for providing exceptional service.
• I have over 5 years of experience in the customer service industry.

• I am skilled in handling customer inquiries, resolving complaints, and providing product information.

• I have a proven track record of meeting and exceeding customer satisfaction goals.

• I am proficient in using customer service software and have exc...read more
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They will give a paragraph we need to type within 120sec of time and we need understand the para and we should describe in our own words and finally there are some 10-15 fill the blanks which are difficult to answer them

Q1. Tell me about your self
Ans. 
I am a dedicated and customer-focused individual with strong communication skills and a passion for providing excellent service.
• I have experience working in customer service roles, where I have honed my problem-solving and conflict resolution skills.

• I am adept at handling difficult customers and ensuring their needs are met.

• I am a good listener and can effectively communicate with customers to understand their concerns...read more
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Q2. Why should we hire you
Ans. 
I have excellent communication skills, a strong customer service background, and a passion for helping others.
• I have a proven track record of providing exceptional customer service in my previous roles.

• I am a good listener and can effectively understand and address customer needs.

• I am highly empathetic and can handle difficult situations with patience and professionalism.

• I am a quick learner and can adapt to new system...read more
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Q3. If we hire your friend instead of you then how do you feel?
Ans. 
I would feel disappointed but I would understand that the decision was based on the qualifications and fit for the role.
• I would feel disappointed but I would not let it affect my professionalism or commitment to the job.

• I would focus on my own skills and strengths and continue to strive for excellence in my work.

• I would be supportive of my friend and congratulate them on their success.

• I would use the opportunity to lea...read more
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Q4. Any questions from your end.
Ans. Sir/ mam what qualities you prefer most while hiring??
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Q1. What is favourite colour and why explain in 120worda
Ans. 
My favourite colour is blue because it represents calmness and serenity.
• Blue is associated with the sky and the ocean, which are both vast and calming

• It is also a versatile colour that can be both bold and subtle

• I find that wearing blue or surrounding myself with blue objects helps me feel more relaxed and focused

• For example, my favourite shirt is a deep blue colour that makes me feel confident and at ease
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Q2. Tell me in case customer will disappoint what will do
Ans. 
If a customer is disappointed, I will listen to their concerns, apologize for any inconvenience caused, and offer a solution to rectify the situation.
• Listen actively to the customer's concerns

• Apologize for any inconvenience caused

• Offer a solution to rectify the situation

• Ensure customer satisfaction

• Maintain a positive attitude and professional demeanor
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Typing test is the main thing they will conduct

Q1. They will ask you to speak and they will analyse your communication skills
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Q2. They will ask about your previous experience and analyze your skills
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Q1. Self Introduction, past journey , last work.
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Q1. Versant, essay writing, e-mail.
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Q1. Introduce your self in Hindi
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Q2. Tell us about air pollution
Ans. 
Air pollution is the presence of harmful substances in the air that we breathe.
• Air pollution can be caused by natural sources such as wildfires and volcanic eruptions, as well as human activities like transportation and industrial processes.

• Common air pollutants include carbon monoxide, sulfur dioxide, nitrogen oxides, and particulate matter.

• Exposure to air pollution can lead to respiratory and cardiovascular problems,...read more
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