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HRCS Services Customer Service Manager Interview Questions and Answers
HRCS Services Customer Service Manager Interview Experiences
1 interview found
naresh dasari
Selected
I applied via Job Fair and was interviewed in Oct 2024. There were 2 interview rounds.
(2 Questions)
- Q1. Self introduction
- Q2. About Personal details
(2 Questions)
- Q1. What is your Previous work experience
- Ans.
I have over 5 years of experience in customer service roles, including managing a team of representatives.
Managed a team of customer service representatives
Implemented new customer service strategies to improve customer satisfaction
Resolved escalated customer issues effectively
Trained new employees on customer service best practices
- Q2. What is your achievements
Top trending discussions
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Customer Service Manager Interview Questions & Answers
ABM Techno-Matrix Private Limited
Anonymous
posted on 16 Sep 2024
Selected
I applied via LinkedIn and was interviewed before Sep 2023. There was 1 interview round.
(4 Questions)
- Q1. What was your last experience
- Ans.
My last experience was managing a team of customer service representatives in a busy call center.
Managed a team of customer service representatives
Worked in a busy call center environment
Handled customer escalations and resolved issues efficiently
- Q2. Tell me about your previous job responsibility.
- Ans.
Managed a team of customer service representatives and oversaw daily operations to ensure customer satisfaction.
Supervised and trained customer service staff
Handled escalated customer complaints and issues
Implemented new customer service strategies to improve efficiency
Monitored customer service metrics and performance
Collaborated with other departments to address customer needs
- Q3. Why you left your last job
- Ans.
Seeking new challenges and opportunities for growth.
Desire for career advancement
Looking for new challenges
Seeking better work-life balance
Relocation to a new area
- Q4. Why we should give you this work
- Ans.
I have a proven track record of exceeding customer service expectations and leading successful teams.
I have X years of experience in customer service management
I have consistently met or exceeded customer satisfaction goals in my previous roles
I have successfully implemented new customer service strategies that have improved overall customer experience
I have strong leadership skills and have effectively managed and mot...
Selected
I applied via LinkedIn and was interviewed in Dec 2024. There were 2 interview rounds.
General basic assessment.
(1 Question)
- Q1. They will give you few PDFs to read and then MCQ from that.
Interview Preparation Tips
On the starting date you'll again message one person(Yashima Kamra) on Skype, they'll give you 'Zulip'(it's an open source chat system, interface is kind of like Discord but too basic) access. Now you need to message in an assigned group in Zulip. The Zulip part is 'Training' in real but good luck getting any support from the other person. He/she will just give you commands, and if you ask any questions or ask for assistance to understand the new process they'll simply ignore that.
Then if you're lucky like me one day they'll report that you're ate fault, you haven't reported so they've revoked your Zulip access.
I have joined there or you can say hoped to work atleast(as it was 4 hours/day job) but that's not possible it seems.
If you're looking for jobs here I'd suggest to give it a try ofcourse so that people can actually know about this company's rubbish people.
I was interviewed in Jan 2025.
(2 Questions)
- Q1. What was your experience during the face-to-face interview for the department manager position?
- Q2. What is your position preference regarding the preparation of custom-related documents and addressing Bill of Entry queries, as well as completing the checklist for the Bill of Entry?
Customer Service Associate Interview Questions & Answers
Amazon Sellers Services
Anonymous
posted on 16 May 2024
Selected
I applied via Company Website and was interviewed in Apr 2024. There was 1 interview round.
(5 Questions)
- Q1. What is your name
- Ans. My name is aadil Ahmad Dar
- Q2. What is your age
- Ans. My age is 24 year old
- Q3. What about your qualification
- Ans. I have completely 12 th + 1 year diploma in computer science
- Q4. What about your family
- Q5. What is your hobbies
Interview Preparation Tips
I applied via LinkedIn and was interviewed in Mar 2024. There was 1 interview round.
(1 Question)
- Q1. Past experiences
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
Flipkart Wholesale
Anonymous
posted on 6 Jan 2023
Selected
I applied via Approached by Company and was interviewed in Dec 2022. There were 2 interview rounds.
(4 Questions)
- Q1. Q1 wt doing Q2 marketing said u know that Q3 ru compotbul this job
- Q2. Company name Tryning courseware Ceo name Types of fee
- Q3. Language and ur communication good See the tryning videos Good job keeping Wt is marketing
- Q4. How much salary expectation
- Ans.
It is important to research the market and consider your experience and qualifications when determining salary expectations.
Research the average salary range for Customer Service Executives in your industry and location.
Consider your level of experience and qualifications.
Take into account any additional skills or certifications that may warrant a higher salary.
Be prepared to negotiate and discuss salary expectations d...
Interview Preparation Tips
- Marketing
(2 Questions)
- Q1. What skills do you have that would make us better?
- Q2. I'd provide Loyalty to your workplace
Interview Preparation Tips
Customer Support Executive Interview Questions & Answers
ABM Techno-Matrix Private Limited
Anonymous
posted on 10 Aug 2024
Selected
I applied via Approached by Company and was interviewed in Jul 2024. There was 1 interview round.
(1 Question)
- Q1. What is your experience
- Ans.
I have 3 years of experience in customer support roles, handling inquiries, resolving issues, and providing excellent service.
3 years of experience in customer support roles
Handled inquiries and resolved issues
Provided excellent customer service
Interview Preparation Tips
I applied via Newspaper Ad and was interviewed in Apr 2022. There were 2 interview rounds.
(1 Question)
- Q1. They will give you some assignment.
(1 Question)
- Q1. General discussion regarding background and nothing
Interview Preparation Tips
HRCS Services Interview FAQs
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HRCS Services Customer Service Manager Interview Process
based on 2 interviews
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based on 1 review
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