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ABM Techno-Matrix Private Limited Customer Service Manager Interview Questions and Answers
ABM Techno-Matrix Private Limited Customer Service Manager Interview Experiences
1 interview found
Anonymous
Selected
I applied via LinkedIn and was interviewed before Sep 2023. There was 1 interview round.
(4 Questions)
- Q1. What was your last experience
- Ans.
My last experience was managing a team of customer service representatives in a busy call center.
Managed a team of customer service representatives
Worked in a busy call center environment
Handled customer escalations and resolved issues efficiently
- Q2. Tell me about your previous job responsibility.
- Ans.
Managed a team of customer service representatives and oversaw daily operations to ensure customer satisfaction.
Supervised and trained customer service staff
Handled escalated customer complaints and issues
Implemented new customer service strategies to improve efficiency
Monitored customer service metrics and performance
Collaborated with other departments to address customer needs
- Q3. Why you left your last job
- Ans.
Seeking new challenges and opportunities for growth.
Desire for career advancement
Looking for new challenges
Seeking better work-life balance
Relocation to a new area
- Q4. Why we should give you this work
- Ans.
I have a proven track record of exceeding customer service expectations and leading successful teams.
I have X years of experience in customer service management
I have consistently met or exceeded customer satisfaction goals in my previous roles
I have successfully implemented new customer service strategies that have improved overall customer experience
I have strong leadership skills and have effectively managed and mot...
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Interview questions from similar companies
(1 Question)
- Q1. About Yourself with Work experience
(1 Question)
- Q1. Job profile, salary expectations
I applied via Campus Placement and was interviewed before May 2021. There were 2 interview rounds.
Will be given Requirement to write code for Restraunt. Based on that have write code for delivering orders by delivery boys.
(1 Question)
- Q1. OOPS Concepts, Java Basics, Collections, MultiThreading
Interview Preparation Tips
- Java
- OOPS
- MySQL
- Pattern Programming
I applied via Approached by Company and was interviewed in Aug 2021. There were 3 interview rounds.
Assignment to develop a prototype
(3 Questions)
- Q1. Face to face questions
- Q2. Java Question Technical & coding
- Q3. Mongodb & Mysql Question
Selected
I applied via Campus Placement and was interviewed before Jun 2023. There were 3 interview rounds.
15 objective questions related to basic DSA, OOPS
(2 Questions)
- Q1. Explain your one of the project , cross questions around project
- Q2. OS, DBMS & One medium complex coding question
(2 Questions)
- Q1. Introduce yourself & explain your fav. project.
- Q2. One coding question related to sorting & hashing, i have to share my screen and discuss all possible approaches & then write code for optimum approach.
MAHAK NAZIR
Nuts and bolts game, to output date in a certain format, one SQL query
(2 Questions)
- Q1. Stacks and Queues
- Q2. Linked lists, arrays, and many more basic fundamental Dsa questions.
(2 Questions)
- Q1. More about your resume projects.
- Q2. Puzzles and reasoning is asked
Interview Preparation Tips
Selected
I applied via Approached by Company and was interviewed before Sep 2023. There were 3 interview rounds.
DSA based round. Taken by external company. I would say to medium level questions asked.
(2 Questions)
- Q1. This was based on LLD.
- Q2. Why SQL and not NoSQL?
- Ans.
SQL is preferred for structured data, transactions, complex queries, and ACID compliance.
SQL is better for structured data and relationships between data.
SQL is preferred for transactions and ensuring data integrity.
SQL is more suitable for complex queries involving multiple tables.
SQL databases provide ACID compliance for data consistency and reliability.
(2 Questions)
- Q1. Past project experience with a Tech Lead.
- Ans.
Worked on a project with a Tech Lead to develop a new feature for a web application.
Collaborated closely with the Tech Lead to define project requirements and timelines
Received guidance and mentorship from the Tech Lead on best practices and coding standards
Participated in regular code reviews and discussions with the Tech Lead to ensure quality and consistency
Implemented feedback and suggestions provided by the Tech L
- Q2. More into the problems I have solved previously and the working culture discussion.
Interview Preparation Tips
- DSA
- LLD
- Past project
Skills evaluated in this interview
(2 Questions)
- Q1. There wer four questions 1) wildcard pattern matching(leetcode) 2) cows and buffaloes(leetcode) 3) unix based cd directory 4) backtracking question
- Q2. It was a resume based round for 45 min
(1 Question)
- Q1. It was a resume based round for 1 hr
Interview Preparation Tips
Know your resume very well
Selected
I applied via Campus Placement and was interviewed in Feb 2024. There were 2 interview rounds.
It had 2 coding questions
(2 Questions)
- Q1. About projects I mentioned in resume
- Q2. React questions
Selected
I applied via Recruitment Consulltant and was interviewed before Aug 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Architecture of current project
- Ans.
The current project follows a microservices architecture with Docker containers for scalability and flexibility.
Microservices architecture is used to break down the application into smaller, independent services that can be developed, deployed, and scaled independently.
Docker containers are utilized for packaging the application and its dependencies into a standardized unit for easy deployment and management.
Service di...
- Q2. Spring and Hibernate questions
Basic coding questions
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ABM Techno-Matrix Private Limited Customer Service Manager Interview Process
based on 1 interview
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