Flipkart Wholesale Customer Service Executive Interview Questions and Answers

Have basic knowledge

Anyone with basic knowledge can pass

Q1. Tell about yourself,are you okay with working here, will you be able to change location
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Versant aptitude test which has four parts in which you will tested in your communication skill and also logical reasoning

Q1. Tell me about yourself
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What are your goals?
Tell me something about our company?

Q1. What is the difference between confidence and over confidence?
Ans. 
Confidence is a positive belief in oneself, while overconfidence is an excessive and unrealistic belief in one's abilities.
• Confidence is based on self-assurance and a realistic assessment of one's skills and abilities.

• Overconfidence involves an inflated sense of self-worth and an underestimation of risks and challenges.

• Confidence is often earned through experience and knowledge.

• Overconfidence can lead to complacency an...read more
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Q2. Tell me something about your self.
Ans. 
I am a dedicated and experienced customer service executive with a passion for helping customers and resolving their issues.
• I have over 5 years of experience in customer service roles, where I have honed my communication and problem-solving skills.

• I am skilled in handling customer inquiries, complaints, and providing timely and effective solutions.

• I have a proven track record of maintaining high customer satisfaction r...read more
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Q3. Why do you want to work at our company.
Ans. 
I want to work at your company because of its excellent reputation and commitment to customer satisfaction.
• Your company has a strong reputation for providing exceptional customer service.

• I am impressed by the positive reviews and feedback from customers about your company's service.

• Your company's commitment to customer satisfaction aligns with my own values and work ethic.

• I believe working at your company will provide ...read more
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Q4. Can you work under pressure
Ans. 
Yes, I can work under pressure.
• I thrive in high-pressure situations and remain calm and focused.

• I have experience handling difficult customers and resolving their issues efficiently.

• I prioritize tasks effectively to meet deadlines even in stressful situations.

• I can adapt quickly to changing circumstances and make decisions under pressure.

• I maintain a positive attitude and motivate my team during challenging times.
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Q1. They will ask about the previous experiance if you are experienced and for the freshers they may ask to explain the some stories to understand the level of english ypu speak.
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Q2. Tell About The Previous Experience?
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Q3. Talk About the Stories
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Q4. Tell about the company
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Q5. Salary Expectations
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Different type of qualify test

Q1. Gm interview test regarding selling skills
Ans. Cold calling with new customer apointing
Answered Anonymously
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Q2. How long in a day u can work
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Q1. Need good company to work i will give 100%
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Q2. Best companies to work
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