HP India Technical Support Executive Interview Questions and Answers

I am proficient in SQL with experience writing complex queries and optimizing database performance.

• Proficient in writing complex SQL queries

• Experience optimizing database performance

• Familiar with stored procedures and triggers

I manage escalations by prioritizing based on severity, communicating with stakeholders, and working towards a resolution.

• Prioritize escalations based on severity and impact on business operations

• Communicate with stakeholders to provide updates and manage expectations

• Work collaboratively with cross-functional teams to troubleshoot and resolve issues

• Document the escalation process and resolution for future reference