HP India Technical Support Engineer Interview Questions and Answers

DHCP stands for Dynamic Host Configuration Protocol, which is a network management protocol used to assign IP addresses to devices on a network.

• DHCP automatically assigns IP addresses to devices on a network

• It helps in reducing the manual configuration of IP addresses

• DHCP servers lease IP addresses to devices for a specific period of time

• DHCP also provides other network configuration information like subnet mask and de...read more

I am a dedicated Technical Support Engineer with 5 years of experience in troubleshooting hardware and software issues.

• 5 years of experience in technical support

• Proficient in troubleshooting hardware and software issues

• Strong communication and problem-solving skills

I overcame stage fear by practicing public speaking, deep breathing techniques, and positive self-talk.

• Practiced public speaking regularly to build confidence

• Used deep breathing techniques to calm nerves before speaking

• Engaged in positive self-talk to boost self-confidence

• Joined a public speaking club to gain experience and feedback

Demonetization can have both positive and negative impacts on the economy and society, influencing cash flow and digital transactions.

• Encourages digital transactions: For example, increased use of mobile wallets and online banking.

• Reduces black money: Aims to curb unaccounted wealth and tax evasion.

• Short-term economic disruption: Many small businesses faced cash shortages, affecting their operations.

• Impact on inflation...read more

I tend to be overly detail-oriented, which can slow down my work but ensures high-quality results.

• I often spend extra time double-checking my work to ensure accuracy.

• For example, in a previous role, I took longer to resolve a ticket because I wanted to ensure every detail was correct.

• I've learned to balance thoroughness with efficiency by setting time limits for myself on tasks.

I worked on a project to enhance customer support for a software application, improving response times and user satisfaction.

• Implemented a ticketing system that streamlined issue tracking and resolution.

• Conducted user training sessions to familiarize clients with new features.

• Analyzed support metrics to identify common issues and improve documentation.

• Collaborated with development teams to prioritize bug fixes based on...read more

The command to know IP address is 'ipconfig' on Windows and 'ifconfig' on Unix/Linux.

• On Windows, open Command Prompt and type 'ipconfig'. Look for 'IPv4 Address' under the Ethernet or Wi-Fi adapter section.

• On Unix/Linux, open Terminal and type 'ifconfig'. Look for 'inet' under the Ethernet or Wi-Fi adapter section.

• There are also online tools and websites that can display your IP address, such as whatismyip.com.

RAM stands for Random Access Memory. It is a type of computer memory that allows data to be accessed in any order.

• RAM is volatile memory, meaning it loses its data when the computer is turned off.

• It is used to temporarily store data that the computer is currently using.

• The more RAM a computer has, the more programs it can run simultaneously without slowing down.

• Examples of RAM include DDR3, DDR4, and SDRAM.