Home Credit Finance Collection Associate Interview Questions and Answers

Q1. Day to day visit count
Ans. 
The day to day visit count refers to the number of visits made by the collection associate on a daily basis.
• The day to day visit count can vary depending on the workload and number of accounts assigned to the collection associate.

• It is important for the collection associate to maintain a consistent visit count to ensure all accounts are being addressed in a timely manner.

• Tracking the day to day visit count can help ide...read more
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Q2. Before this, in which company were you, what were you doing, how much collection you used to do, how much you visit, how you visit.
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Q1. How do you do the collection?
Ans. 
I conduct collections by contacting customers, negotiating payment plans, and documenting all interactions.
• Contact customers via phone, email, or mail to discuss outstanding balances

• Negotiate payment plans based on customer's financial situation

• Document all interactions and agreements made with customers

• Follow up with customers on payment deadlines and provide assistance as needed
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Q2. Based on months you were consistent with your collection daily drr in your previous company?
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What qualities do you have that we should offer you this?

Q1. How much knowledge do you have about the system?
Ans. 
I have extensive knowledge about the system used for collections, including software, processes, and regulations.
• I am proficient in using collection software to track accounts and communicate with debtors.

• I understand the legal regulations surrounding debt collection practices.

• I am familiar with the process of skip tracing to locate debtors who have moved or changed contact information.
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Q1. Discuss about last experience and work.
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Q1. Conduct past employment details and job culture
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Q2. Family background
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Q1. Mis report, and weekly milestone targets
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Q2. Collction target and monthly efficiency report
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Q1. Can you work according to company
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Q2. Did you worked in last organization with honesty
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Q1. Tells me about yourself
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Q2. What is your strength
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