Hexad Infosoft Interview Questions and Answers

Q1. Cloud fin-ops related to public cloud
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Q1. How do you approach customer when there is a problem
Ans. 
I approach the customer with empathy, active listening, and a problem-solving mindset.
• Listen actively to understand the customer's problem

• Show empathy and understanding towards the customer's concerns

• Ask clarifying questions to gather more information

• Offer potential solutions or workarounds

• Collaborate with the customer to find the best resolution

• Follow up to ensure the problem is fully resolved
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Q1. DESCRIBE ENTIRE P2P CYCLE
Ans. 
P2P cycle involves the entire process from procurement to payment in SAP.
• Procurement of goods/services

• Creation of purchase order

• Goods receipt

• Invoice verification

• Payment processing
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Q2. WHAT IS INCIDENT MANAGEMENT AND CHANGE MANAGEMENT?
Ans. 
Incident management involves resolving unplanned disruptions to services, while change management focuses on implementing planned changes to systems.
• Incident management is the process of managing and resolving unplanned disruptions to services in order to restore normal operations as quickly as possible.

• Change management is the process of planning, implementing, and controlling changes to systems or services in a struc...read more
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Q1. SALARY NEGOTIATION
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Q2. NOTICE PERIOD NEGOTIATION
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Q1. Explain role administrator
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Q2. Sod risks, FFID,
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Q3. Fiori catalogue creation
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