Hewlett Packard Enterprise IT Support Analyst Interview Questions and Answers

Q1. About your Technical Interest and skils
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Q2. Recent Certifications
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Q1. Technical support questions
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Q2. Interest of skills set
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Q1. Location and Working hours
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Q2. Role of the job
Ans. 
The role of a Cloud Support Engineer involves providing technical support to customers using cloud services, troubleshooting issues, and ensuring smooth operation of cloud infrastructure.
• Provide technical support to customers using cloud services

• Troubleshoot issues related to cloud infrastructure

• Ensure smooth operation of cloud services

• Collaborate with cross-functional teams to resolve technical issues

• Document and comm
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Q1. I would like to develop a company what restrictions in company and the company management. Was the tell about it.. I tharole follow
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Q2. What about the company
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Q3. The Company was overall placements..
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Q4. The company management was very good and excellent
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What questions they will ask..

Who to develop the company profit and shares

Q1. How manage major incident management.
Ans. 
Major incident management involves identifying, prioritizing, and resolving critical issues to minimize impact on business operations.
• Establish a clear process for reporting and escalating major incidents.

• Prioritize incidents based on impact and urgency to ensure timely resolution.

• Communicate effectively with stakeholders to provide updates on incident status and resolution.

• Document incidents and resolutions for future...read more
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Q2. Difference between SLAandOLA
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SLA is a formal agreement between a service provider and a customer, while OLA is an agreement between different teams within the same organization.
• SLA is between a service provider and a customer, outlining the services provided, quality, responsibilities, etc.

• OLA is between different teams within the same organization, defining the interdependent relationships and responsibilities.

• SLA is external, OLA is internal.

• SLA...read more
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Q1. Explain about patch management in Linux
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Q2. After patching what are the issues you faced. How did you troubleshoot those issues.
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Q1. OS concepts- boot, handshake, dhcp, dora
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Q2. Networking concepts
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Q1. Database concepts and Sql questions
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Q2. Datawarehousing concepts
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Q1. Previous project details
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Q2. Explain critical issue worked on
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Q1. Explain previous project in detail.
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Q2. Explain critical issue worked on.
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Q1. Python code snippets for different codes
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Q2. SQL Queries on Joins
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Q1. What is your Favorite movie ?
Ans. 
My favorite movie is The Shawshank Redemption.
• Directed by Frank Darabont

• Based on a Stephen King novella

• Set in a prison in Maine

• Themes of hope, friendship, and redemption

• Starring Tim Robbins and Morgan Freeman
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Q2. What is your Favorite colour?
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My favorite color is blue because it reminds me of the calming ocean and clear skies.
• Blue is associated with calmness and tranquility

• It symbolizes trust, loyalty, and confidence

• Examples: navy blue, sky blue, royal blue
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Q1. What is power draining?
Ans. 
Power draining refers to the excessive consumption of power by a device or system, leading to decreased battery life or performance.
• Power draining can occur due to background apps running constantly on a device.

• Faulty hardware components can also contribute to power draining.

• Settings such as high screen brightness or frequent data syncing can increase power draining.

• Examples include a smartphone losing battery quickly ...read more
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Q2. What is VPN? When you use it?
Ans. 
VPN stands for Virtual Private Network. It is used to create a secure connection over the internet, allowing users to access private networks remotely.
• VPN encrypts data to ensure privacy and security

• It allows users to access restricted websites or content

• Commonly used for remote work, accessing company networks, and bypassing geo-restrictions

• Examples include NordVPN, ExpressVPN, and Cisco AnyConnect
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Q1. About Switching
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Q2. About Routers switching, LAN, SD-WAN
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