Hero FinCorp Recovery Manager Interview Questions and Answers

Q1. Share details of your previous job.
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Making person good in his work

How can we resolve NPA case

About the NPA case

Q1. How can we resolve NPA case
Ans. 
To resolve NPA cases, a collection manager can implement strategies such as restructuring loans, offering settlements, or initiating legal action.
• Analyze the reasons for the NPA and work with the borrower to restructure the loan terms.

• Offer settlements or discounts to encourage repayment and close the NPA case.

• Initiate legal action as a last resort to recover the outstanding amount.

• Regularly follow up with the borrower...read more
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Q2. How can we get achievements
Ans. 
Achievements can be obtained through setting clear goals, working hard, staying focused, and celebrating successes.
• Set specific and measurable goals

• Create a plan of action to achieve those goals

• Stay focused and motivated

• Track progress and make adjustments as needed

• Celebrate achievements and milestones

• Seek feedback and learn from failures

• Collaborate with others to achieve common goals
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Q3. How can we motivate customer to payment
Ans. 
Motivate customers to make payments by offering incentives, setting clear expectations, and providing excellent customer service.
• Offer discounts or payment plans for early or on-time payments

• Clearly communicate payment deadlines and consequences for late payments

• Provide excellent customer service to build trust and rapport with customers

• Send reminders or follow-up emails/texts about upcoming payments

• Consider implementi
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Q4. How can we rich ourtarget
Ans. 
Reaching the target can be achieved by setting clear goals, implementing effective strategies, monitoring progress, and making necessary adjustments.
• Set specific and measurable goals for the team to work towards

• Implement strategies such as regular communication, training, and incentives to motivate and guide team members

• Monitor progress regularly through performance metrics and adjust strategies as needed

• Provide necess...read more
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Q5. How can we get make good performance
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Q1. Tell me about yourself
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Q2. What was the portfolio you were looking there
Ans. 
I was responsible for managing a diverse portfolio of consumer and commercial accounts.
• Managed accounts in various stages of delinquency

• Handled both consumer and commercial accounts

• Implemented strategies to maximize collections while maintaining customer relationships
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Q1. What is your experience with collections?
Ans. 
I have over 5 years of experience managing collections for a financial institution.
• Managed a team of collectors to ensure timely payments from delinquent accounts

• Implemented strategies to reduce outstanding balances and increase recovery rates

• Utilized software systems to track and monitor collection efforts

• Negotiated payment plans with customers to resolve outstanding debts
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Q2. Process orientation and system knowledge
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Q1. Share Field experience
Ans. 
I have 5 years of field experience as a Collections Manager.
• Managed a team of 10 collectors and achieved a 20% increase in collections within the first year.

• Implemented new strategies to improve collection efficiency, resulting in a 15% reduction in delinquent accounts.

• Developed and maintained relationships with clients, negotiating payment plans and resolving disputes.

• Utilized data analysis to identify trends and impl...read more
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Q2. Why live previous organisation
Ans. 
I left my previous organization due to limited growth opportunities and a desire for new challenges.
• Limited growth opportunities in my previous organization

• Seeking new challenges and opportunities for professional development

• Desire for a change in work environment

• Exploring new industries or sectors

• Relocation or personal reasons
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Q3. Background check in previous organisation
Ans. 
Yes
• Background checks were conducted in my previous organization.

• The purpose of the background check was to verify the accuracy of the information provided by candidates and ensure their suitability for the role.

• The background check included verifying employment history, educational qualifications, criminal records, and credit history.

• The process involved contacting previous employers, educational institutions, and cond...read more
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Q1. Salary decission and background check
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Q2. Cross verification about previous job
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Q1. Asked about experience
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Q2. What done past in collection
Ans. 
I have managed collections for various companies, ensuring timely payments and resolving any outstanding issues.
• Managed collections for multiple companies

• Ensured timely payments from customers

• Resolved any outstanding issues with payments

• Implemented strategies to improve collection efficiency
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Tested comunication skills

Q1. Salary expected
Ans. 
Negotiable based on job responsibilities and market standards
• Salary expectations are flexible and dependent on the specific job duties and industry standards

• Open to discussing salary range during the interview process

• Seeking a competitive salary that reflects my experience and qualifications
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Q2. Family status internal skills
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How to resolve NPA case

How to i mangement my team

My self and family members details General work