HCLTech Desktop Support Engineer Interview Questions, Process, and Tips for Experienced

Intune is a cloud-based service by Microsoft for managing mobile devices and applications.

• Intune helps organizations manage the mobile devices and applications used by their employees.

• It allows for remote management of devices, including enforcing security policies and installing software updates.

• Intune can be used to manage devices running on various platforms, such as Windows, iOS, and Android.

• It provides features li...read more

MDM mobile refers to Mobile Device Management software used to manage and secure mobile devices in an organization.

• MDM mobile is used to remotely manage and secure mobile devices such as smartphones and tablets.

• It allows IT administrators to enforce security policies, deploy applications, and monitor device usage.

• Examples of MDM mobile software include AirWatch, MobileIron, and Microsoft Intune.

BSOD stands for Blue Screen of Death, a Windows operating system error screen.

• BSOD is a stop error screen that appears when a critical system error occurs in Windows operating systems.

• It is often caused by hardware failures, driver issues, or software conflicts.

• Examples of BSOD error messages include 'IRQL_NOT_LESS_OR_EQUAL' and 'KERNEL_SECURITY_CHECK_FAILURE'.

A ticking tool is a software used for monitoring and tracking issues or tasks in a systematic manner.

• Ticking tools help in organizing and prioritizing tasks for efficient resolution.

• They often include features like ticket creation, assignment, status tracking, and resolution.

• Popular ticking tools include Jira, ServiceNow, and Zendesk.

An incident is an unplanned event that disrupts normal operations, while SR stands for Service Request which is a formal request for something to be done.

• An incident is typically a problem or issue that needs to be resolved quickly to minimize impact on operations

• Service Requests are formal requests for new services, changes to existing services, or information

• Examples of incidents include network outages, software cra...read more

Remote tools used in networking include TeamViewer, AnyDesk, and Remote Desktop Connection.

• TeamViewer

• AnyDesk

• Remote Desktop Connection