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HCL Group Customer Care Executive Interview Questions and Answers for Experienced

Updated 21 May 2024

HCL Group Customer Care Executive Interview Experiences for Experienced

1 interview found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected
Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself nd salary discussion
  • Q2. After that manager round

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Jan 2024. There was 1 interview round.

Round 1 - HR 

(5 Questions)

  • Q1. Tell me your self
  • Q2. What the reason,to you choose this company
  • Q3. What do you know about this company
  • Q4. Which type of rool to intrest
  • Ans. 

    The question is not clear and seems to have a typo.

    • The question seems to be asking about a type of 'rool', but it is not clear what 'rool' refers to.

    • It is important to clarify the question with the interviewer to provide an accurate answer.

    • Without more context or clarification, it is difficult to provide a meaningful response.

  • Answered by AI
  • Q5. What do you do this company

Interview Preparation Tips

Interview preparation tips for other job seekers - Nothing
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Aug 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Self introduction,typeing test ,hr round

Round 3 - Group Discussion 

Group discussion,hr round

Interview Preparation Tips

Topics to prepare for TCS Customer Care Executive interview:
  • Mountain
Interview preparation tips for other job seekers - A mountain is large natural rise of earth surface that usually has a summit

I applied via Walk-in

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. How to support bank related queries
  • Ans. 

    To support bank related queries, one must have a thorough knowledge of banking products and services.

    • Listen actively to the customer's query and understand their concern

    • Provide accurate and relevant information about the bank's products and services

    • Assist the customer in resolving their issue or redirect them to the appropriate department

    • Maintain a polite and professional tone throughout the conversation

    • Ensure customer...

  • Answered by AI
  • Q2. What do you consider as career growth

Interview Preparation Tips

Interview preparation tips for other job seekers - The interview went really well. I will recommend this job for freshers to start their career in Voice process for international clients

Skills evaluated in this interview

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Are u will to work anywhere in india
Round 3 - One-on-one 

(1 Question)

  • Q1. R u will to work in rotational shift

Interview Preparation Tips

Interview preparation tips for other job seekers - Resume screening is important, any where in india will work with rotational ahifs
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before May 2023. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me something anout yourself
  • Q2. Why shall we hire you

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep it simple

I applied via Naukri.com and was interviewed in Jul 2021. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Why you want to join tech mahindra
  • Q2. Why you join bpo
  • Q3. Tell me about indian education system
  • Ans. 

    Indian education system is diverse and complex, with a mix of traditional and modern methods.

    • The education system is divided into primary, secondary, and tertiary levels.

    • There is a strong emphasis on rote learning and memorization.

    • The curriculum varies depending on the state and board of education.

    • There is a growing trend towards vocational education and skill-based training.

    • Private schools and coaching centers are pop...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - All not good , disappointing bhaver of HR , I am not happy because I am not think top mnc company hr doing like.

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Feb 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Introduction about your self
  • Q2. Why we are hire you ?
  • Q3. What is your strength
  • Ans. Tell him one or two straight
  • Answered Anonymously
Round 3 - One-on-one 

(1 Question)

  • Q1. Family background and educational qualification

Interview Preparation Tips

Interview preparation tips for other job seekers - Dress code is matter. And you don't ask anything else from HR. Be formal be confident.
Round 1 - One-on-one 

(1 Question)

  • Q1. Introduce yourself? What is UPI?

Interview Preparation Tips

Interview preparation tips for other job seekers - Genpact is a good place to work in
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Internshala and was interviewed before Apr 2023. There were 2 interview rounds.

Round 1 - Group Discussion 

Topic was global warming.

Round 2 - Aptitude Test 

20 qs were there in the aptitude test.

Interview Preparation Tips

Interview preparation tips for other job seekers - Try hard to crack the GD

HCL Group Interview FAQs

How many rounds are there in HCL Group Customer Care Executive interview for experienced candidates?
HCL Group interview process for experienced candidates usually has 1 rounds. The most common rounds in the HCL Group interview process for experienced candidates are HR.

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HCL Group Customer Care Executive Salary
based on 6 salaries
₹1.8 L/yr - ₹2.5 L/yr
7% less than the average Customer Care Executive Salary in India
View more details

HCL Group Customer Care Executive Reviews and Ratings

based on 3 reviews

4.2/5

Rating in categories

4.2

Skill development

4.2

Work-Life balance

4.2

Salary & Benefits

4.2

Job Security

4.2

Company culture

4.2

Promotions/Appraisal

4.2

Work Satisfaction

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