HCL Group BPO Executive Interview Questions and Answers

Q1. What prompted you to choose a non-technical background despite having a technical background?
Ans. 
I chose a non-technical background to explore different career opportunities and develop a well-rounded skill set.
• I wanted to broaden my knowledge and skills beyond just technical expertise.

• I was interested in exploring different career paths that aligned more with my personal interests and strengths.

• I believed that a non-technical background would provide me with a more diverse set of skills that could be valuable in ...read more
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Q1. No question anything
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Q2. Not yet , came with bad feel
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Q1. No question anything
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Q1. Introduce yourself
Ans. 
I am a dedicated and experienced BPO Executive with a strong background in customer service and team management.
• Over 5 years of experience in the BPO industry

• Skilled in managing customer inquiries and escalations

• Proven track record of meeting and exceeding KPIs

• Strong leadership and team management skills

• Proficient in using CRM systems and call center software
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Q2. Speak in hindi for 3 minutes
Ans. 
I will speak in Hindi for 3 minutes
• I will talk about my background and experience in Hindi

• I will discuss my strengths and skills in Hindi

• I will explain why I am a good fit for the BPO Executive role in Hindi
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Q1. Tell me about your self
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Q2. What's your hobby
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Q3. Strength and weekness
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Good test and need to practice before going to there

Q1. Tell me about your self
Ans. 
I am a dedicated and experienced BPO Executive with a strong background in customer service and team management.
• Over 5 years of experience in the BPO industry

• Proven track record of exceeding targets and KPIs

• Skilled in managing a team and resolving customer issues efficiently
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Q2. What is accounting
Ans. 
Accounting is the process of recording, summarizing, analyzing, and reporting financial transactions of a business.
• Involves recording financial transactions

• Summarizing financial data in financial statements

• Analyzing financial information to make business decisions

• Reporting financial results to stakeholders

• Examples: preparing balance sheets, income statements, cash flow statements
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Discuss about Ai and Ml

Send a link and you should give a test

A group discussion is a discussion between participate on given subject

Q1. Asking about job rolls and skills personal information communication
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Q1. Tell about your self
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Q2. Tell why are you interested to work here
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Q3. Tell me about fast company and experience
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Q4. Check confidance and communication skill
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Q5. About company and apply job
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Q6. Descuse to HR and employment
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Q7. Aptitude test and and check community check
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Q8. Technical test prove your self work
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Which determines individual test

It is descuse between group and participate candidate

I given a Gerenal quations following the answers and interview

Q1. Q1. Tell me about yourself?. Q2. What is experiences?.
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Q2. Tell me about yourself
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