Groww CRM/Customer Service Manager Interview Questions and Answers

Q1. Tell me about yourself
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Q2. What is about your abilities
Ans. 
I possess strong communication skills, problem-solving abilities, and a customer-centric approach.
• Excellent communication skills - able to effectively communicate with customers and colleagues

• Strong problem-solving abilities - can quickly identify and resolve customer issues

• Customer-centric approach - always prioritize customer satisfaction and strive to exceed their expectations
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Basic Test to check grammar knowledge.

Q1. Tell me about yourself
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I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing excellent service.
• 5 years of experience in customer care

• Skilled in resolving customer issues

• Strong communication and problem-solving skills

• Empathetic and patient when dealing with customers
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Q2. Explain a difficult situation which you handled yourself
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Q1. Self intro and regarding previous experience
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Basic grammar and email typing skills

Q1. Interview with the operation manager
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Q1. About your self Experience Last company name What process of last company How left your previous job
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Q2. Last experience of company
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Q1. Introduction, family background.
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Q1. Intro, experience related questions, willingness to travel, timing, jd
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Q1. Share details of your previous job.
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Q2. What are your salary expectations?
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Q3. What is your family background?
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Q4. Why should we hire you?
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Q5. Where do you see yourself in 5 years?
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Q6. What are your strengths and weaknesses?
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Q7. Tell me about yourself.
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Q1. Tell about your self?
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Q2. Tell me about your previous company experience?
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Q3. Long term goal,short term goal?
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Q4. Tell me about your family?
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Q5. Salary expectation?
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Q1. Tell me about your self ?
Ans. 
I am a dedicated and experienced customer support executive with a strong background in resolving customer issues and providing excellent service.
• Over 5 years of experience in customer support roles

• Skilled in handling customer inquiries and complaints

• Proficient in using CRM systems and ticketing platforms

• Strong communication and problem-solving skills

• Received multiple awards for outstanding customer service
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Q2. What do you know about stocks market?
Ans. 
Stock market is a platform where buying, selling, and issuing of shares of publicly-held companies take place.
• Stock market is a place where investors can buy and sell shares of publicly traded companies.

• Stock prices are influenced by various factors such as company performance, economic indicators, and market trends.

• Investors can make profits by buying low and selling high, or through dividends paid by the company.

• Ther...read more
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Q1. What is Derivatives?
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Derivatives are financial instruments whose value is derived from an underlying asset or group of assets.
• Derivatives can be used for hedging, speculation, or arbitrage.

• Examples of derivatives include futures contracts, options, and swaps.

• Derivatives allow investors to take positions on the future price movements of assets without actually owning the assets.
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Q2. What do you know about Future and options and Mutual fund?
Ans. 
Futures and options are financial instruments that derive their value from an underlying asset, while mutual funds pool money from multiple investors to invest in a diversified portfolio of securities.
• Futures and options are types of financial derivatives that allow investors to speculate on the price movements of an underlying asset without actually owning it.

• Mutual funds are investment vehicles that pool money from m...read more
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