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Groww CRM/Customer Service Manager Interview Questions and Answers

Updated 24 May 2021

Groww CRM/Customer Service Manager Interview Experiences

1 interview found

Interview Questionnaire 

1 Question

  • Q1. How you would attribute the channel data?
  • Ans. 

    Channel data can be attributed by analyzing customer interactions across various touchpoints and assigning credit to each channel based on its contribution to the customer journey.

    • Collect data from all customer touchpoints

    • Analyze customer interactions to identify the channel that initiated the customer journey

    • Assign credit to each channel based on its contribution to the customer journey

    • Use attribution models to determ...

  • Answered by AI

Interview questions from similar companies

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself and your experience?
  • Q2. Why did you leave your last organization?

Interview Preparation Tips

Interview preparation tips for other job seekers - Worst response and lying over the hike and the salary amount.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Sep 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. What is about your abilities
  • Ans. 

    I possess strong communication skills, problem-solving abilities, and a customer-centric approach.

    • Excellent communication skills - able to effectively communicate with customers and colleagues

    • Strong problem-solving abilities - can quickly identify and resolve customer issues

    • Customer-centric approach - always prioritize customer satisfaction and strive to exceed their expectations

  • Answered by AI
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Company Website and was interviewed in Feb 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

Basic Test to check grammar knowledge.

Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing excellent service.

    • 5 years of experience in customer care

    • Skilled in resolving customer issues

    • Strong communication and problem-solving skills

    • Empathetic and patient when dealing with customers

  • Answered by AI
  • Q2. Explain a difficult situation which you handled yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared for everything. It's on luck too if you get selected. I felt I was not going to get pass when I first interacted with the senior interviewer.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Self intro and regarding previous experience
Round 2 - Aptitude Test 

Basic grammar and email typing skills

Round 3 - One-on-one 

(1 Question)

  • Q1. Interview with the operation manager

Interview Preparation Tips

Interview preparation tips for other job seekers - Overall a good company to work with and the job guarantee depends upon the crypto market.
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in May 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. About your self Experience Last company name What process of last company How left your previous job
  • Q2. Last experience of company

Interview Preparation Tips

Topics to prepare for 5paisa Capital Ltd. Customer Care Executive interview:
  • Normal
Interview preparation tips for other job seekers - It's a good company to start your career with 5 paisa .
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jul 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Introduction, family background.
Round 3 - HR 

(1 Question)

  • Q1. Intro, experience related questions, willingness to travel, timing, jd

I applied via Walk-in and was interviewed before Mar 2021. There was 1 interview round.

Round 1 - HR 

(7 Questions)

  • Q1. Share details of your previous job.
  • Q2. What are your salary expectations?
  • Q3. What is your family background?
  • Q4. Why should we hire you?
  • Q5. Where do you see yourself in 5 years?
  • Q6. What are your strengths and weaknesses?
  • Q7. Tell me about yourself.

Interview Preparation Tips

Topics to prepare for Pine Labs Customer Support Executive interview:
  • Infromation about organisation
Interview preparation tips for other job seekers - Read something about the company you’re applying for.
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Nov 2023.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - One-on-one 

(5 Questions)

  • Q1. Tell about your self?
  • Q2. Tell me about your previous company experience?
  • Q3. Long term goal,short term goal?
  • Q4. Tell me about your family?
  • Q5. Salary expectation?
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Apr 2023. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about your self ?
  • Ans. 

    I am a dedicated and experienced customer support executive with a strong background in resolving customer issues and providing excellent service.

    • Over 5 years of experience in customer support roles

    • Skilled in handling customer inquiries and complaints

    • Proficient in using CRM systems and ticketing platforms

    • Strong communication and problem-solving skills

    • Received multiple awards for outstanding customer service

  • Answered by AI
  • Q2. What do you know about stocks market?
  • Ans. 

    Stock market is a platform where buying, selling, and issuing of shares of publicly-held companies take place.

    • Stock market is a place where investors can buy and sell shares of publicly traded companies.

    • Stock prices are influenced by various factors such as company performance, economic indicators, and market trends.

    • Investors can make profits by buying low and selling high, or through dividends paid by the company.

    • Ther...

  • Answered by AI
Round 2 - One-on-one 

(2 Questions)

  • Q1. What is Derivatives?
  • Ans. 

    Derivatives are financial instruments whose value is derived from an underlying asset or group of assets.

    • Derivatives can be used for hedging, speculation, or arbitrage.

    • Examples of derivatives include futures contracts, options, and swaps.

    • Derivatives allow investors to take positions on the future price movements of assets without actually owning the assets.

  • Answered by AI
  • Q2. What do you know about Future and options and Mutual fund?
  • Ans. 

    Futures and options are financial instruments that derive their value from an underlying asset, while mutual funds pool money from multiple investors to invest in a diversified portfolio of securities.

    • Futures and options are types of financial derivatives that allow investors to speculate on the price movements of an underlying asset without actually owning it.

    • Mutual funds are investment vehicles that pool money from m...

  • Answered by AI

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