Green Call Technology Telecaller Agent Interview Questions and Answers for Experienced

Q1. What do you know about bop ?
Ans. 
BOP stands for Business Owner Policy, which is a type of insurance policy that combines property and liability coverage for small businesses.
• BOP provides coverage for property damage, business interruption, and liability protection in one policy

• It is designed for small businesses to provide comprehensive coverage at a lower cost

• BOP typically includes coverage for buildings, equipment, inventory, and liability for custo...read more
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Q2. Bop - federal bureau of prisons. This is a United states federal law enforcement agency under the department of justice that is responsible for the care, custody & control of incarcerated individuals who ...read more
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Q3. Tell us about yourself / self introduction?
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Q4. Hlo sir / mam this is sajjaveni, I'm studying in b.v.raju college in bhimavaram. 1st of all i thank to u bcz tq for giving this opportunity , I'm from kolleru lake near penchikalamarru village , my father ...read more
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Q5. What is your vision to work with us in long term?
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Q6. One of the key components of a personal vision statement is my short & long term goals. Many professionals use personal vision statement to support their career plans ,personal vision statement can keep yo...read more
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Q7. Why do you want to join teleperformance ?
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Q8. Bcz my career opportunity and also financial prblm this also not only one my best region my family prblm that's why my support is very important to family that's why i choosed this opportunity and I feel m...read more
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Q1. Tell me about your self
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Q2. How you handle aggressive customers
Ans. 
I remain calm, listen actively, empathize with their concerns, and offer solutions to address their issues.
• Stay calm and composed

• Listen actively to understand their concerns

• Empathize with their emotions

• Offer solutions to address their issues

• Seek assistance from a supervisor if needed
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Q1. Tell me about your self ?
Ans. Hello Ma'am/Sir First of all, thanks you for giving me this wonderful opportunity to introduce myself. My name Govind Verma, Basically, I am from Ghaziabad, in my family, there are 6 members excluding me. about my education, I complete my graduation at CCS University. I have 1 Year experience as a tele Caller in inbound process (Cosent). My strength as a self-motivated person a positive thinker and hard worke...read more
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Q2. Why should I hire you ?
Ans. You should hire me because I have the ability but the abilities nothing without an opportunity so if you will provide me the opportunity to work with your company. I will do my best and i will give full determination and dedication to completing all the work to providing me.
Answered by Govind Verma
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Q3. Have you considered starting your own business?
Ans. To be very honest, currently, I don't have any idea about that. because starting your own business must have a plan knowledge idea and more importantly budget. So I am just a fresher now. In future it might be.
Answered by Govind Verma
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Q4. How much salary do you expect?
Ans. I'm looking for a competitve salary that's in line with the market value for this type of position and my level of experience, whatever is best as per industry standards.
Answered by Govind Verma
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Q1. How do you talk to customers on tele calling?
Ans. 
I communicate with customers on tele calling by being polite, professional, and attentive to their needs.
• Start the conversation with a greeting and introduction

• Listen actively to the customer's needs and concerns

• Provide clear and concise information

• Ask open-ended questions to engage the customer

• Offer solutions or assistance based on the customer's needs

• End the call with a thank you and invitation to contact for further
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Q1. What is your name and qualifications
Ans. My name is Sony bajpayee and I have completed my graduation in BA from Calcutta University
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Q2. What's your hobbies and strength
Ans. My hobbies are dancing, cooking and listening music
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Q3. Which field you had work
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Q4. You know BPO full name
Ans. 
Business Process Outsourcing
• BPO stands for Business Process Outsourcing

• It involves contracting a specific business task to a third-party service provider

• Common BPO services include customer support, telemarketing, and data entry
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Q5. What is customer care service
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Customer care service is a support service provided by a company to assist customers with their inquiries, complaints, and feedback.
• Customer care service involves addressing customer inquiries and providing solutions.

• It includes handling complaints and resolving issues to ensure customer satisfaction.

• Customer care representatives are trained to assist customers in a professional and courteous manner.

• Examples of custome...read more
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Q6. Who is customer care executive
Ans. Customer care executive are the support system of companies, its mainly company provide business to customer it's help sales man is customer care executive
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Q7. Why you want join bpo
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Q8. I want to grow in this sector and it help me lot in learning things and technology,bpo sector has a broad scope and is gaining importance day by day
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Q9. Most memorable day
Ans. My most memorable day in my life that's my wedding day
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Q10. Why you left your last organization
Ans. Some family problems that's why I left my last organization
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Q11. Where will you find your self after 5 years
Ans. I achieve good position likes yours
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Q12. Which movie you was last watch
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Q13. What is women empowerment
Ans. 
Women empowerment is the process of giving women the power and control over their own lives and decisions.
• Providing equal opportunities for women in education and employment

• Ensuring women have access to healthcare and reproductive rights

• Promoting gender equality and challenging societal norms and stereotypes

• Encouraging women to participate in leadership and decision-making roles

• Supporting women in breaking barriers and
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An aptitude test is a measure of your ability to learn or perform required tasks and succeed in the environment you're in.

Group discussion is when a group of people comes together to discuss a certain topic.

Q1. Tell me about yourself. ... Why do you want to work for us? ... Give an example of where you've been able to use your leadership skills. ... What are your strengths and weaknesses? ... Where do you see you...read more
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Type including , code based testing , structural testing celar box testing

Q1. Do you have any questions
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Q1. Tell Me About Your Self
Ans. Hi sir/ma'am. Good morning, first of all, thank you for giving me this best opportunity. My name is Sappa Nidish, and I am 23 years old. I am living in Ichapuram . I have 5 members in my family including me. Father, mother, 2 brothers . I completed my Graduation Chatrapati Sahuji Maharaj University At Kanpur Uttarpradesh, and I also completed +2 National Institute Of Open Schooling At Kanpur Uttar Pradesh. Now...read more
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Q2. Say Some Story Of 1 Minutes
Ans. Visakhapatnam City in Andhra Pradesh Visakhapatnam is a port city and industrial center in the Indian state of Andhra Pradesh, on the Bay of Bengal. It's known for its many beaches, including Ramakrishna Beach, home to a preserved submarine at the Kursura Submarine Museum. Nearby are the elaborate Kali Temple and the Visakha Museum, an old Dutch bungalow housing local maritime and historical exhibits.
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Q3. Why do you want this job
Ans. In my career, I am sure of one thing and that is I want to build a decent career in my current domain. My present job has shown me the path to move and attain what has been my long-term career objective. I have acquired necessary skills to some extent as well as have got accustomed to the corporate way of working. It is essential that I establish myself according to the requirements which can help me reach the aim I ha...read more
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Q1. About yourself, about your experience, why you want to work this company.
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Q2. Salary expectation, where you want see after 5 years.
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Q3. Why i hired u , join as a permanent aur temporary.
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