Genpact Project Manager IT Infrastructure Interview Questions and Answers

Q1. Explain Project Management
Ans. 
Project management is the process of planning, organizing, and overseeing the execution of a project from start to finish.
• Identifying project goals and objectives

• Developing a project plan and timeline

• Assigning tasks and responsibilities

• Monitoring progress and making adjustments as needed

• Managing resources and budgets

• Communicating with stakeholders

• Ensuring project completion on time and within budget
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Q1. Salary Negotiation and Expectations
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Q1. Tell me about yourself
Ans. 
I am a dedicated and experienced Service Desk Engineer with a passion for solving technical issues and providing excellent customer support.
• Over 5 years of experience in IT support roles

• Proficient in troubleshooting hardware and software issues

• Strong communication skills and ability to work under pressure

• Certified in ITIL and CompTIA A+

• Previous experience in managing service desk tickets and resolving user queries
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Q2. Tell me about your project
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I recently completed a project to implement a new IT ticketing system for a large organization.
• Researched and evaluated different ticketing systems available in the market

• Collaborated with stakeholders to gather requirements and customize the system to meet their needs

• Provided training to end users on how to use the new ticketing system

• Conducted testing and troubleshooting to ensure smooth implementation
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Q3. Speak on any topic you like
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Q4. Why do you want to join our company
Ans. 
I am impressed by your company's reputation for providing excellent customer service and innovative solutions.
• I admire your company's commitment to customer satisfaction

• I am excited about the opportunity to work with cutting-edge technology

• I believe my skills and experience align well with the company's values and goals
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Q5. Are you willing to do night shift
Ans. 
Yes, I am willing to do night shifts as required for the role.
• I understand that night shifts may be necessary to provide 24/7 support to users.

• I am flexible with my schedule and can adjust to working during nighttime hours.

• I have previous experience working night shifts in a similar role.

• I am aware of the importance of maintaining a healthy work-life balance even when working night shifts.
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Q6. Are you able to commute
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Q7. Any random question on your resume
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A general and basic aptitude test.

Q1. What are the basic questions involved in a self-introduction?
Ans. 
Basic questions in a self-introduction include name, background, experience, and interests.
• Name: Introduce yourself with your full name.

• Background: Mention where you are from or your educational background.

• Experience: Talk about your relevant work experience or skills.

• Interests: Share a hobby or interest that showcases your personality.
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Q2. What is your experience with basic mapping techniques?
Ans. 
I have experience with basic mapping techniques including GIS software and data visualization tools.
• Proficient in using GIS software such as ArcGIS and QGIS

• Familiar with creating and editing maps, analyzing spatial data, and geocoding

• Experience in data visualization tools like Tableau for creating interactive maps

• Knowledge of basic mapping concepts such as layers, projections, and spatial analysis
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Logical reasoning, basic maths, English grammar

Q1. In that, they will check your proficiency in English
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Q2. How you can recall sentences and how you answer and all
Ans. 
I use techniques like visualization, repetition, and association to recall sentences effectively.
• Practice visualization by creating mental images of the sentences

• Repetition helps reinforce memory of the sentences

• Association with familiar concepts or personal experiences aids in recall
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Q1. Tell me about yourself
Ans. 
I am a dedicated Infrastructure Engineer with a strong background in network design and implementation.
• Experienced in designing and implementing network infrastructure

• Skilled in troubleshooting network issues and optimizing performance

• Proficient in working with various networking technologies such as Cisco, Juniper, and Palo Alto

• Certified in relevant networking certifications such as CCNA or JNCIA
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Q2. Where are you looking at yourself after 5 years
Ans. 
In 5 years, I see myself as a senior Infrastructure Engineer leading a team of professionals, implementing cutting-edge technologies, and contributing to the growth of the organization.
• Leading a team of infrastructure engineers

• Implementing advanced technologies like cloud computing and automation

• Contributing to the growth and success of the organization

• Continuing professional development through certifications and trai...read more
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Q3. Tell me about Accenture
Ans. 
Accenture is a global professional services company providing solutions in strategy, consulting, digital, technology, and operations.
• Global professional services company

• Offers solutions in strategy, consulting, digital, technology, and operations

• Known for its diverse range of services and industry expertise
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Q4. In your career have you ever played a role of leadership
Ans. 
Yes, I have played a role of leadership in my career.
• Led a team of engineers on a major infrastructure project

• Managed and coordinated tasks to ensure project deadlines were met

• Provided guidance and support to team members to enhance their skills and performance
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Q5. Have you faced any challenges in your career and how have you dealt with it
Ans. 
Yes, I have faced challenges in my career and have successfully overcome them.
• One challenge I faced was managing a major system outage during a critical project deadline. I quickly identified the root cause, coordinated with cross-functional teams, and implemented a temporary workaround to minimize downtime.

• Another challenge was adapting to new technologies and processes. I proactively sought training and mentorship to...read more
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Q1. What is service desk
Ans. 
Service desk is a centralized point of contact for users to get help with IT issues and requests.
• Provides technical support and assistance to users

• Handles IT incidents and service requests

• Logs and tracks issues in a ticketing system

• Resolves issues or escalates to higher level support

• Communicates with users regarding status and resolution
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Q2. What is dns, domain, dhcp, router, modem
Ans. 
DNS is a system that translates domain names to IP addresses, domain is a group of network resources under the same administration, DHCP assigns IP addresses to devices, router connects multiple networks, modem connects a computer to the internet.
• DNS translates domain names to IP addresses (e.g. translating www.google.com to 172.217.3.100)

• Domain is a group of network resources under the same administration (e.g. google...read more
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1st round was aptitude

After 1 month there was a GD round .

Q1. Introduction , Communication check
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Q2. Computer Networking questions
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Q1. Difference between pst and ost
Ans. 
PST is a personal storage table used by Outlook to store emails, while OST is an offline storage table used for offline access to emails.
• PST is used for storing emails, contacts, calendar items, and other data in Outlook.

• OST is a cached copy of the mailbox stored on the local computer for offline access.

• PST files are typically used for archiving or backing up emails, while OST files are used for offline access to email...read more
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Q1. It was all only general questions about System technical issues handling Only about the services we handle in laptop or desktop related don't miss any services while you tell them. Each service is a plus ...read more
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