Fullerton Securities & Wealth Advisors Customer Service Interview Questions and Answers

Q1. Tell me something about yourself?
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Q2. Are you experienced or fresher? If experienced, then tell us about your work profile, your responsibilities and years of experience?
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Q1. Sales kar loge Aur kaise karte hain
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Q2. HL documentation
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Q1. Sales ka kya knowledge hai
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Q2. Home loan aur Colony Mein क्या-क्या document Lagte Hain
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Q1. Tell me about yourself
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Q2. What is about your abilities
Ans. 
I possess strong communication skills, problem-solving abilities, and a customer-centric approach.
• Excellent communication skills - able to effectively communicate with customers and colleagues

• Strong problem-solving abilities - can quickly identify and resolve customer issues

• Customer-centric approach - always prioritize customer satisfaction and strive to exceed their expectations
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Basic Test to check grammar knowledge.

Q1. Tell me about yourself
Ans. 
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing excellent service.
• 5 years of experience in customer care

• Skilled in resolving customer issues

• Strong communication and problem-solving skills

• Empathetic and patient when dealing with customers
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Q2. Explain a difficult situation which you handled yourself
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Q1. About your experience and if there is gap please don’t go to waste your time.
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Q2. About your self
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Q1. Past work experience
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Q1. Telephonic Interview Round 1
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Q2. Tell about yourself.
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Language English Testing through Application.

Q1. What do you know about credit cards?
Ans. 
Credit cards are financial tools that allow consumers to borrow money for purchases and pay it back later with interest.
• Credit cards are issued by financial institutions to consumers for making purchases and payments.

• They allow users to borrow money up to a certain limit, known as the credit limit.

• Users are required to pay back the borrowed amount along with interest within a specified period.

• Credit cards often come wi...read more
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The aptitude test was to tough but it was all relatable to my finance sector regarding MBA and the passing marks were 80% so it was tough but as I kept on practing and I cracked it and the aptitude test was divided into 2 subjects English /Finance both keep on giving mock on online the aptitude will be easy.

Q1. What are your salary expectations?
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Q2. What is your family background?
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Q3. Where do you see yourself in 5 years?
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Q4. What are your strengths and weaknesses?
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Q5. Tell me about yourself.
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Q1. Necessary skills needed for a customer service rep.
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Q2. Why do you want to work at HSBC
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Behavioral assessment if it aligns with their value (30min-1hr)