American Express Senior Customer Service Executive Interview Questions and Answers

Q1. Telephonic Interview Round 1
Add your answer
Q2. Tell about yourself.
Add your answer

Language English Testing through Application.

Q1. What do you know about credit cards?
Ans. 
Credit cards are financial tools that allow consumers to borrow money for purchases and pay it back later with interest.
• Credit cards are issued by financial institutions to consumers for making purchases and payments.

• They allow users to borrow money up to a certain limit, known as the credit limit.

• Users are required to pay back the borrowed amount along with interest within a specified period.

• Credit cards often come wi...read more
Answered by AI
Add your answer

Behavioural test like 60 questions.

Q1. About Trade life cycle
Ans. TLC means trade goes from stages like Initiation to reconciliation. Stages are, Trade initiation, execution, capture, affirmation, validation, verification, confirmation, settlement, reconciliation.
Answered Anonymously
Add your answer
Q2. What is Asset Management?
Ans. 
Asset management refers to the process of managing a company's assets to maximize their value and optimize their use.
• Asset management involves tracking, maintaining, and disposing of assets.

• It includes activities such as inventory management, maintenance scheduling, and financial planning.

• Asset management aims to ensure assets are utilized efficiently and effectively.

• Examples of assets that can be managed include physi...read more
Answered by AI
View 1 more answer

Q1. Tell me about yourself.
Add your answer

The aptitude test was to tough but it was all relatable to my finance sector regarding MBA and the passing marks were 80% so it was tough but as I kept on practing and I cracked it and the aptitude test was divided into 2 subjects English /Finance both keep on giving mock on online the aptitude will be easy.

Q1. What are your salary expectations?
Add your answer
Q2. What is your family background?
Add your answer
Q3. Where do you see yourself in 5 years?
Add your answer
Q4. What are your strengths and weaknesses?
Add your answer
Q5. Tell me about yourself.
Add your answer

Q1. Tell me something about yourself which is not on your resume?
Add your answer
Q2. Which metric is important? AHT or CSAT?
Ans. 
CSAT is more important as it directly measures customer satisfaction, while AHT only measures efficiency.
• CSAT directly reflects how satisfied customers are with the service provided

• AHT only measures the efficiency of handling customer inquiries, not the quality of service

• Focusing on CSAT can lead to improved customer loyalty and retention

• AHT can be important for operational efficiency, but should not be prioritized ove
Answered by AI
Add your answer

Topics shared at that moment we have to speak for 2mins

Q1. Tell about yourself
Add your answer
Q2. Why do you want to work here
Add your answer

Q1. I got a call in assessment wanted to resolve the credit card issue of the customer where the amout was getting credited automatically.......i resolved the issue by giving the resolution from checking the u...read more
Ans. In assessment they have given the key points ...by checking the points of the previous transmission of the cx .
Answered Anonymously
Add your answer

Q1. I spoke to HR they asked me about self introduction and gave a topic to talk .what do u know about banking ? And asked me some questions based o credit card
Ans. I gave introduction about myseft about my education and by work experience about my precious job .....and spoke on the topking which was given about banking ....and spoke about credit card on ny Dailey bases
Answered Anonymously
Add your answer

Na

Q1. What is your family background?
Add your answer
Q2. Share details of your previous job.
Add your answer
Q3. Tell me about yourself.
Add your answer