Frogsplash Technology Technical Support Specialist Interview Questions and Answers

It was an online test with a set of rounds including typing speed, vocabulary test, and aptitude questions.

Q1. Describe your work.
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Q2. Questions regarding service now and apica.
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Q1. Can you please introduce yourself?
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Q2. Are you comfortable speaking in English?
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Q1. Do you have knowledge of unix ?
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Q2. Questions Based on unix commands.
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Q1. How was your technical round?
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Q2. What are your expectations from our company?
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Q1. Tell me about your self?
Ans. 
I am a dedicated and empathetic customer support executive with a passion for helping customers resolve their issues.
• I have over 5 years of experience in customer support roles

• I am skilled in handling customer inquiries and providing solutions in a timely manner

• I have a strong ability to empathize with customers and understand their needs

• I am proficient in using CRM systems and other customer support tools

• I have receiv...read more
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Q2. What is customer support?
Ans. 
Customer support is the assistance and guidance provided to customers before, during, and after they purchase a product or service.
• Customer support involves addressing customer inquiries, issues, and complaints.

• It includes providing information about products or services, troubleshooting technical problems, and offering solutions.

• Customer support can be provided through various channels such as phone, email, live chat,...read more
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Q3. How do you handle an arguing customer?
Ans. 
Stay calm, listen actively, empathize, offer solutions, seek help if needed.
• Remain calm and composed

• Listen actively to understand their concerns

• Empathize with their situation

• Offer solutions or alternatives

• Seek help from a supervisor if necessary
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Q4. How do you respond if you don't know the answer to a customers question?
Ans. 
I would apologize for not knowing the answer, assure the customer I will find out, and then research the solution.
• Apologize for not knowing the answer

• Assure the customer that you will find out the solution

• Research the answer and follow up with the customer
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Q5. What is customer satisfaction?what are the qualities of customer support executive?
Ans. 
Customer satisfaction is the measure of how products or services provided by a company meet or surpass customer expectations.
• Customer satisfaction is achieved when customers' needs and expectations are met or exceeded.

• It involves providing excellent customer service, resolving issues promptly, and building strong relationships with customers.

• Qualities of a customer support executive include good communication skills, e...read more
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Q1. Tell me about your self?
Ans. 
I am a dedicated and empathetic customer support executive with a passion for helping customers resolve their issues.
• I have over 5 years of experience in customer support roles

• I am skilled in handling customer inquiries and providing solutions in a timely manner

• I have a strong ability to empathize with customers and understand their needs

• I am proficient in using CRM systems and other customer support tools

• I have receiv...read more
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Q2. What is your strengths and weaknesses?
Ans. 
My strength is my ability to empathize with customers and provide effective solutions. My weakness is that I can sometimes be too detail-oriented.
• Strength: Empathy and effective problem-solving skills

• Weakness: Being overly detail-oriented

• Example: I once spent too much time trying to perfect a customer's issue instead of moving on to the next task.
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Q3. Why do you need a job?
Ans. 
I need a job to support myself financially and to gain valuable experience in customer support.
• To support myself financially

• To gain valuable experience in customer support

• To contribute to a team and help customers with their needs
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Q4. Why should we hire you?
Ans. 
I have a strong background in customer service, excellent communication skills, and a passion for helping customers.
• I have X years of experience in customer support roles

• I am highly skilled in resolving customer issues and providing exceptional service

• I have received positive feedback from previous customers for my professionalism and efficiency

• I am a quick learner and can adapt to new technologies and processes easily
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Q5. Why do you want to join in our organisation?
Ans. 
I am impressed by your company's reputation for excellent customer service and I believe my skills align well with the role.
• Impressed by company's reputation for excellent customer service

• Believe my skills align well with the role
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Q1. Which application you use to contact with user?
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Q2. How to password reset in active directory?
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It was a versant round from Pearson.

Q1. Manager asked basic questions related to CV. explained the job profile. checked the communication and stability.
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Q1. Basic salary expectations
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First Round was assessment test round, Which includes English + Cognitive questions

Q1. As I have completed aeronautical engineering. They asked me basic questions related to aeronautics. What are the primary part of the airplane?
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Q1. Brief self introduction
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Q1. For fresher, How do you troubleshoot when user is getting a blue screen error?
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