Freshworks Customer Support Associate Interview Questions and Answers

There were 50 questions about Computer Networks.

Q1. It was Technical Interview 1
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Q2. Question on Data communication.
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Q3. Diff between DBMS and Excel.
Ans. 
DBMS is a software system that manages databases, while Excel is a spreadsheet program used for data analysis and visualization.
• DBMS is used to store, retrieve, and manage data in a structured format, while Excel is used for data analysis and visualization.

• DBMS allows for multiple users to access and manipulate data simultaneously, while Excel is typically used by a single user at a time.

• DBMS supports complex queries a...read more
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Q1. Technical Round 2
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Q2. Questions on SQL , Oops etc.
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Q1. Atlast HR round.
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Q1. How can you handeling the customer
Ans. 
Handling customers involves active listening, empathy, problem-solving, and effective communication.
• Listen actively to understand the customer's concerns

• Show empathy and understanding towards the customer's situation

• Offer solutions or alternatives to resolve the issue

• Communicate clearly and effectively to ensure the customer's needs are met

• Follow up to ensure customer satisfaction
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Q2. Where do u see after 5years?
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Q3. To grow more in my past life & want tp be a good positions
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Q1. Colleagues are not good
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Q1. About yourself brief introduction
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Q2. About yourself brief description
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Q1. Java, OS, Network, Database all these areas has been covered in the interview
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