FLSmidth Head Operations Interview Questions and Answers

I would handle emergencies by remaining calm, assessing the situation, and taking swift action.

• Remain calm and composed to think clearly

• Assess the situation quickly to determine the best course of action

• Take swift and decisive action to address the emergency

• Communicate effectively with team members and stakeholders

Yes, I am comfortable dealing with tough customers as it allows me to showcase my problem-solving skills and ability to remain calm under pressure.

• I have experience handling difficult customers in my previous roles and have successfully resolved their issues.

• I believe in maintaining professionalism and patience when dealing with challenging situations.

• I see tough customers as an opportunity to turn a negative experienc...read more

I have handled major break down jobs such as equipment failures, system crashes, and network outages.

• Managed a team to troubleshoot and repair a critical server failure, minimizing downtime for the entire organization

• Coordinated with vendors to quickly replace a faulty piece of equipment, ensuring minimal impact on operations

• Implemented preventive maintenance measures to reduce the frequency of system crashes and netwo

During critical times, our mitigation plan involves clear communication, swift decision-making, resource allocation, and continuous monitoring.

• Establish clear communication channels to keep all stakeholders informed

• Implement a decision-making framework for quick and effective responses

• Allocate resources efficiently to address critical needs

• Continuously monitor the situation and adjust the plan as needed