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Flipkart Customer experience Coach Interview Questions and Answers

Updated 13 Jul 2024

Flipkart Customer experience Coach Interview Experiences

2 interviews found

Interview experience
2
Poor
Difficulty level
Easy
Process Duration
More than 8 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed before Jul 2023. There were 3 interview rounds.

Round 1 - Aptitude Test 

Okok it was. Not too good.

Round 2 - One-on-one 

(2 Questions)

  • Q1. Why Flipkart? And not any other field.
  • Q2. Are you for long term or short term only ?
Round 3 - Behavioral 

(2 Questions)

  • Q1. What are your qualification
  • Q2. What you did in internship.

Interview Preparation Tips

Interview preparation tips for other job seekers - They dont even check your knowledge they just casually ask you some questions like your Family background what work is needed to be done if you get hired nothing else. No knowledge check no interest check not even chair to sit if you're giving an interview. If you'll be working on ground you have to find a chair first who usually gets stoled by people working there being lazy.
And the worst part is your manager who himself/herself is applying somewhere else and expecting you to do his/ her all the job expecting heavenly neat and clean work. Just sitting in the AC cabins not even visiting fields and all the garbage on you.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Aug 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(5 Questions)

  • Q1. Self introduction and about previous experience
  • Q2. And can handle pressure and questions related previous experience
  • Q3. How will you handle pressure
  • Q4. And what situations you are faced to be here
  • Q5. What do u know about huddles and trainers
Round 3 - One-on-one 

(4 Questions)

  • Q1. With skip level manager
  • Q2. Self introduction and same questions related previous experience
  • Q3. Questions related to previous experience
  • Q4. Hard Situations about work place how we handled
Round 4 - HR 

(1 Question)

  • Q1. Package and location and documentation required

Interview Preparation Tips

Interview preparation tips for other job seekers - Mainly will be on self introduction and experience , related to experience only will ask many questions and the role which you applied u have to go through it ..

Customer experience Coach Interview Questions Asked at Other Companies

Interview questions from similar companies

I applied via Naukri.com and was interviewed before Feb 2021. There was 1 interview round.

Round 1 - One-on-one 

Interview Preparation Tips

Interview preparation tips for other job seekers - Gujarati executive for inbound or outbound process

I applied via Naukri.com and was interviewed before Feb 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Assignment 

About team management

Round 3 - HR 

(3 Questions)

  • Q1. What are your salary expectations?
  • Q2. What is your family background?
  • Q3. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - I don't have enife the question

But knowledge and my honesty is very strong

I was interviewed before May 2016.

Interview Questionnaire 

1 Question

  • Q1. Why should I hire you ?
  • Ans. 

    I have a proven track record of successfully leading teams, driving growth, and exceeding targets.

    • I have over 10 years of experience in senior leadership roles.

    • I have consistently delivered results and exceeded targets in my previous roles.

    • I have a strong strategic mindset and have successfully led teams through periods of change and growth.

    • I am a strong communicator and relationship builder, able to collaborate effect...

  • Answered by AI

Interview Preparation Tips

Round: Group Discussion
Experience: Everybody shared their own views on the topic
Tips: You should initiate the discussion before anyone starts or if you don't have any idea about the topic then you note down points shared by others and give conclusion by mixing all the points you noted
Duration: 10 hours

Round: HR Interview
Experience: Told positives about myself
Tips: Refer to the jd

Skills: Communication, Leadership Skills

I applied via Recruitment Consultant and was interviewed before Sep 2020. There were 6 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. How are you suppose to deal with a customer who is already pissed off with the previous executive that he/she had talked to?
  • Ans. 

    When dealing with a customer who is already upset with a previous executive, it is important to empathize, listen actively, apologize if necessary, and offer a solution or escalate the issue if needed.

    • Empathize with the customer and acknowledge their frustration.

    • Listen actively to understand their concerns and let them vent if necessary.

    • Apologize for any inconvenience caused by the previous executive, even if it wasn't...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, don't look around the room while answering the questions asked to you by the interviewer, just be truthful in what you say, no matter what stick to the facts, don't depend on the words like (if, like).

I applied via Naukri.com and was interviewed before Jul 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. The first round was telephonic round, in which you have to give your introduction and then they will ask whether you know excel or not. Second round was video interview they asked from my resume from my i...
  • Q2. One question was how will you add new seller to Im.

Interview Preparation Tips

Interview preparation tips for other job seekers - difference between B2B and B2C company. They will ask questions from your interest and from the resume.Also learn basic of excels like vlookup, hlookup etc.

I applied via Naukri.com and was interviewed before Apr 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. What you know about India mart

Interview Preparation Tips

Interview preparation tips for other job seekers - First of all your your percentage in 10th 12th and Graduation is 50 above and know basic about india mart

I applied via Recruitment Consultant and was interviewed before Apr 2020. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. How will you sale website
  • Q2. How will you generate daily revenue for company
  • Ans. 

    I will generate daily revenue for the company by implementing effective sales strategies and motivating my team to achieve their targets.

    • Developing a sales plan and setting achievable targets

    • Identifying potential customers and reaching out to them through various channels

    • Providing excellent customer service to retain existing customers and generate referrals

    • Motivating and training team members to improve their sales sk...

  • Answered by AI
  • Q3. How will you handle tough time or sales pressure
  • Q4. How will you handle Target

Interview Preparation Tips

Interview preparation tips for other job seekers - It's easy to join here but tough to survive

Interview Questionnaire 

2 Questions

  • Q1. How to sell, career goal
  • Ans. 

    To sell effectively, set clear career goals and align them with the needs of the customer.

    • Understand the customer's needs and pain points

    • Highlight how your product or service can solve their problems

    • Demonstrate the value and benefits of your offering

    • Build trust and credibility through effective communication

    • Create a sense of urgency and scarcity to drive action

    • Continuously learn and adapt to improve your sales skills

    • Tr...

  • Answered by AI
  • Q2. Why big basket

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared for 3-4 rounds
Contribute & help others!
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Flipkart Interview FAQs

How many rounds are there in Flipkart Customer experience Coach interview?
Flipkart interview process usually has 3-4 rounds. The most common rounds in the Flipkart interview process are One-on-one Round, Resume Shortlist and HR.
How to prepare for Flipkart Customer experience Coach interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Flipkart. The most common topics and skills that interviewers at Flipkart expect are Customer Experience, Employee Engagement, Training, Exit Interviews and HR.
What are the top questions asked in Flipkart Customer experience Coach interview?

Some of the top questions asked at the Flipkart Customer experience Coach interview -

  1. Package and location and documentation requi...read more
  2. With skip level mana...read more

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Flipkart Customer experience Coach Interview Process

based on 2 interviews

Interview experience

3.5
  
Good
View more

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Flipkart Customer experience Coach Salary
based on 64 salaries
₹3.5 L/yr - ₹7 L/yr
11% more than the average Customer experience Coach Salary in India
View more details

Flipkart Customer experience Coach Reviews and Ratings

based on 24 reviews

3.9/5

Rating in categories

4.1

Skill development

3.5

Work-life balance

3.3

Salary

3.7

Job security

3.6

Company culture

2.9

Promotions

3.6

Work satisfaction

Explore 24 Reviews and Ratings
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