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First Advantage

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First Advantage Customer Care Associate Interview Questions and Answers for Experienced

Updated 29 Dec 2024

First Advantage Customer Care Associate Interview Experiences for Experienced

1 interview found

Customer Care Associate Interview Questions & Answers

user image Anonymous

posted on 29 Dec 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Dec 2023. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Questions about your educational background
    • Add your answer
  • Q2. Questions about your professional experience
    • Add your answer
Round 2 - Aptitude Test 

Aptitude test and psychology test

Round 3 - Technical 

(2 Questions)

  • Q1. Questions on your job experience and why you want to work for First Advantage.
    • Add your answer
  • Q2. Questions on your strengths and weaknesses
    • Add your answer

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Interview Tips & Stories
2w
honestword
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Oxane Partners
Disappointing Interview Experience with D.E. Shaw
I recently interviewed with D.E. Shaw, and it turned out to be one of the most draining experiences I’ve had. The interviewer’s approach felt unnecessarily harsh and dismissive, which made the entire process uncomfortable. At multiple points, the interviewer asked me to drop off the call, even when I tried asking basic questions about the designation, job description, and other details. After the interview, I found myself sitting there for a few minutes, trying to process what just happened. It left me questioning the overall tone and professionalism of the interview. Definitely not the experience I was expecting from such a well-known firm.
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Interview questions from similar companies

Customer Care Executive Interview Questions & Answers

Team Lease user image Anonymous

posted on 14 May 2024

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
More than 8 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Apr 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. About the working experience
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Friends

Customer Service Associate Interview Questions & Answers

CIEL HR user image Anonymous

posted on 14 Oct 2023

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Oct 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Self introduction, Basic logical question
    • Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. What is customer service Kpi Kra
  • Ans. 

    Customer service KPIs and KRA are key performance indicators and key result areas used to measure and evaluate the effectiveness of customer service operations.

    • Customer service KPIs are quantifiable metrics used to measure the performance of customer service operations, such as response time, customer satisfaction scores, and resolution rates.

    • Customer service KRAs are specific areas of focus or goals that customer serv...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - If you don't have any option then only join this.no future security.HR never support you and very rude.
More about working at First Advantage

First Advantage Interview FAQs

How many rounds are there in First Advantage Customer Care Associate interview for experienced candidates?
First Advantage interview process for experienced candidates usually has 3 rounds. The most common rounds in the First Advantage interview process for experienced candidates are Aptitude Test, Technical and HR.

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