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Fidelis Technology Services Desktop Support Engineer Interview Questions, Process, and Tips

Updated 28 Aug 2024

Top Fidelis Technology Services Desktop Support Engineer Interview Questions and Answers

View all 6 questions

Fidelis Technology Services Desktop Support Engineer Interview Experiences

2 interviews found

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Aug 2023. There was 1 interview round.

Round 1 - Technical 

(5 Questions)

  • Q1. What is DHCP and DNS
  • Ans. 

    DHCP is a network protocol that automatically assigns IP addresses to devices on a network. DNS is a system that translates domain names to IP addresses.

    • DHCP stands for Dynamic Host Configuration Protocol

    • DHCP assigns IP addresses to devices on a network dynamically

    • DNS stands for Domain Name System

    • DNS translates domain names to IP addresses

    • Example: DHCP assigns IP address 192.168.1.100 to a computer on a network

    • Example:...

  • Answered by AI
  • Q2. What is BSOD error?
  • Ans. 

    BSOD stands for Blue Screen of Death, a Windows operating system error screen displayed when a system encounters a critical error.

    • BSOD is a stop error screen that appears when the Windows operating system encounters a system crash or critical error.

    • It is often caused by hardware failures, driver issues, or software conflicts.

    • BSOD displays a blue screen with error codes and a message indicating the cause of the crash.

    • Co...

  • Answered by AI
  • Q3. What is static IP?
  • Ans. 

    A static IP is a fixed IP address assigned to a computer or device that does not change over time.

    • Static IP addresses are manually configured by a network administrator.

    • They are used for devices that need to have a consistent address for remote access or hosting services.

    • Examples include servers, printers, and network equipment.

    • Static IPs are less common than dynamic IPs, which are assigned by a DHCP server.

  • Answered by AI
  • Q4. How any times system is restartin while OS installation?
  • Ans. 

    The system typically restarts multiple times during an OS installation process.

    • System may restart multiple times to complete different stages of the installation process

    • Restarting allows for necessary updates and configurations to take effect

    • Examples include Windows OS installations which may require several restarts

  • Answered by AI
  • Q5. Do you have experience in customer support?
  • Ans. 

    Yes, I have over 3 years of experience in customer support roles.

    • Worked as a customer support representative for a software company

    • Handled technical support inquiries and resolved issues over the phone and via email

    • Received positive feedback from customers for my excellent communication and problem-solving skills

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - be confident

Skills evaluated in this interview

I applied via Recruitment Consulltant and was interviewed in Sep 2021. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself.
  • Q2. Tell experience in your field
Round 2 - Technical 

(4 Questions)

  • Q1. Talking about domain and outlook
  • Q2. Experience in technical support
  • Q3. Latest Window version
  • Ans. 

    The latest version of Windows is Windows 11.

    • Windows 11 was released on October 5, 2021.

    • It includes new features such as a redesigned Start menu and improved virtual desktops.

    • It also has higher system requirements than previous versions of Windows.

    • Windows 10 will continue to receive support until 2025.

  • Answered by AI
  • Q4. Latest server in today
  • Ans. 

    The latest server in today's market is the Dell EMC PowerEdge R740xd.

    • The Dell EMC PowerEdge R740xd has up to 24 NVMe drives and supports up to 3TB of memory.

    • It also has dual Intel Xeon Scalable processors and supports up to 6 PCIe 3.0 slots.

    • Other latest servers include the HPE ProLiant DL380 Gen10 and the Lenovo ThinkSystem SR650.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be ready in technical knowledge

Skills evaluated in this interview

Desktop Support Engineer Interview Questions Asked at Other Companies

asked in HCLTech
Q1. What is APIPA? WHAT IS SUBNETMASK? DIFFERENCE BETWEEB IPv4 and IP ... read more
asked in HCLTech
Q2. Diffrence between router and switch? Differnce between TCP AND UD ... read more
Q3. 1) What is Difference between shared printer and network printer?
asked in HCLTech
Q4. What is outlook?, how to configure outlook?
asked in Wipro
Q5. How to rectify data recovery, dual monitor connection

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. What is the meaning of technical support
  • Ans. 

    Technical support refers to providing assistance and troubleshooting for technical issues related to hardware, software, or other technology.

    • Assisting users with hardware and software issues

    • Troubleshooting technical problems

    • Providing guidance on how to use technology effectively

    • Resolving network connectivity issues

    • Offering support for system upgrades and installations

  • Answered by AI
  • Q2. Why I'm choosing this field
Round 2 - Technical 

(2 Questions)

  • Q1. What is troubleshooting
  • Ans. 

    Troubleshooting is the process of identifying, diagnosing, and resolving technical issues or problems.

    • Identifying the issue or problem

    • Gathering information and data related to the issue

    • Analyzing the information to determine possible causes

    • Testing and implementing solutions to resolve the issue

    • Verifying that the issue has been resolved

  • Answered by AI
  • Q2. Steps that involves during troubleshooting
  • Ans. 

    Troubleshooting steps involve identifying the issue, gathering information, isolating the problem, implementing a solution, and testing the solution.

    • Identify the issue reported by the user

    • Gather information about the issue such as error messages or recent changes

    • Isolate the problem by narrowing down possible causes

    • Implement a solution based on the identified cause

    • Test the solution to ensure the issue is resolved

  • Answered by AI
Round 3 - HR 

(2 Questions)

  • Q1. Explain what are the aim of organisation
  • Ans. 

    The aim of an organization is to achieve its goals and objectives, fulfill its mission, and provide value to its stakeholders.

    • To achieve its goals and objectives

    • To fulfill its mission

    • To provide value to its stakeholders

  • Answered by AI
  • Q2. How can you handle a panic situation , if it happens suddenly in absence of your tl

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Feb 2024. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Basic Education, full experience and current job responsibilities
Round 2 - Technical 

(1 Question)

  • Q1. What is tcp in network? If your system in under Trojan attack then, what will be the first step you will do?? Difference between the ost and pst.
  • Ans. 

    TCP stands for Transmission Control Protocol, a core protocol of the Internet protocol suite. It ensures reliable and ordered delivery of data.

    • TCP is a connection-oriented protocol that provides reliable communication between devices on a network.

    • If my system is under a Trojan attack, the first step I would take is to disconnect the infected system from the network to prevent further spread of the malware.

    • OST (Offline ...

  • Answered by AI

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Oct 2023. There were 2 interview rounds.

Round 1 - Technical 

(2 Questions)

  • Q1. What is the difference of OST and PST.
  • Ans. 

    OST is an offline Outlook data file used by Exchange Server, while PST is a personal storage file used by Outlook for POP3, IMAP, and web-based mail accounts.

    • OST is used by Exchange Server to store a copy of mailbox data on the local computer.

    • PST is used by Outlook to store emails, contacts, calendar items, and other data for POP3, IMAP, and web-based mail accounts.

    • OST files are synchronized with the Exchange Server wh...

  • Answered by AI
  • Q2. What is the difference of OS and Device manager.
  • Ans. 

    OS manages the overall operation of a computer system, while Device Manager manages hardware devices connected to the system.

    • OS controls the overall operation of a computer system, including managing resources, running applications, and providing user interface.

    • Device Manager is a component of the OS that manages hardware devices connected to the system, allowing users to view and control device settings.

    • Examples: Wind...

  • Answered by AI
Round 2 - HR 

(4 Questions)

  • Q1. What is your qualification.
  • Ans. 

    I have a Bachelor's degree in Computer Science and 3 years of experience in desktop support.

    • Bachelor's degree in Computer Science

    • 3 years of experience in desktop support

  • Answered by AI
  • Q2. How many years of experience do you have.
  • Ans. 

    I have 5 years of experience in Desktop Support roles.

    • 5 years of experience in providing technical support for desktop systems

    • Proficient in troubleshooting hardware and software issues

    • Experience in setting up and configuring computer systems

    • Familiarity with operating systems such as Windows and macOS

    • Strong communication and customer service skills

  • Answered by AI
  • Q3. What is your preferred Salary.
  • Ans. 

    My preferred salary is negotiable based on the responsibilities and benefits offered.

    • Salary expectations are based on industry standards and cost of living in the area

    • Consider the benefits package offered in addition to base salary

    • Open to discussing salary range based on responsibilities and growth opportunities

  • Answered by AI
  • Q4. You are comfortable of this areas.

Interview Preparation Tips

Interview preparation tips for other job seekers - This company is very good company in India thank you all team members.
Thank you so much.

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-

I applied via Naukri.com and was interviewed in Oct 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. What is the IP and types version
  • Ans. 

    IP stands for Internet Protocol. It is a unique numerical address assigned to each device connected to a computer network.

    • IP is used to identify and locate devices on a network.

    • There are two versions of IP: IPv4 and IPv6.

    • IPv4 uses a 32-bit address and is the most widely used version.

    • IPv6 uses a 128-bit address and provides a larger address space.

    • Examples of IP addresses: 192.168.0.1 (IPv4) and 2001:0db8:85a3:0000:0000:

  • Answered by AI
Round 3 - HR 

(1 Question)

  • Q1. About your Introduction, experience

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before May 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Basic self introduction
Round 2 - Technical 

(1 Question)

  • Q1. Desktop support related questions
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Nov 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. What is your experience
  • Q2. Are u comfortable with flexi shifts
  • Ans. 

    Yes, I am comfortable with flexi shifts.

    • I am willing to work flexible hours to ensure smooth operations.

    • I understand the importance of being available during peak hours.

    • I have experience working in shifts and can adapt to changing schedules.

    • I am committed to meeting the needs of the team and the organization.

  • Answered by AI
Round 3 - Technical 

(2 Questions)

  • Q1. What is outlook and outlook 365
  • Ans. 

    Outlook is a personal information manager and email client developed by Microsoft. Outlook 365 is a cloud-based subscription service of Outlook.

    • Outlook is a software application used for managing personal information such as emails, calendars, contacts, and tasks.

    • It allows users to send, receive, and organize emails from multiple email accounts.

    • Outlook provides features like calendar management, task tracking, note-tak...

  • Answered by AI
  • Q2. What is client and server os
  • Ans. 

    Client OS is used by end-users to interact with the computer while Server OS is used to manage resources and provide services to clients.

    • Client OS is designed for personal computers and laptops, such as Windows 10, macOS, and Ubuntu.

    • Server OS is designed for servers, such as Windows Server, Linux Server, and Unix.

    • Client OS provides a graphical user interface (GUI) for end-users to interact with the computer, while Serv...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Stay Relax , Stay Focus , work hard and be confident

Skills evaluated in this interview

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Dec 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. How to implement antivirus?
  • Q2. Active directory
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Aug 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Self introduction and formal hr questions
Round 3 - Group Discussion 

Women's empowerment

Round 4 - Technical 

(1 Question)

  • Q1. Networking and badics

Interview Preparation Tips

Interview preparation tips for other job seekers - It's nice play for an fresher

Fidelis Technology Services Interview FAQs

How many rounds are there in Fidelis Technology Services Desktop Support Engineer interview?
Fidelis Technology Services interview process usually has 1-2 rounds. The most common rounds in the Fidelis Technology Services interview process are Technical and HR.
How to prepare for Fidelis Technology Services Desktop Support Engineer interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Fidelis Technology Services. The most common topics and skills that interviewers at Fidelis Technology Services expect are Desktop Support.
What are the top questions asked in Fidelis Technology Services Desktop Support Engineer interview?

Some of the top questions asked at the Fidelis Technology Services Desktop Support Engineer interview -

  1. How any times system is restartin while OS installati...read more
  2. What is BSOD err...read more
  3. What is static ...read more

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Fidelis Technology Services Desktop Support Engineer Salary
based on 100 salaries
₹1.5 L/yr - ₹3.1 L/yr
5% less than the average Desktop Support Engineer Salary in India
View more details

Fidelis Technology Services Desktop Support Engineer Reviews and Ratings

based on 25 reviews

2.8/5

Rating in categories

2.6

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2.7

Work-Life balance

2.0

Salary & Benefits

2.5

Job Security

2.4

Company culture

2.1

Promotions/Appraisal

2.4

Work Satisfaction

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