Fidelis Technology Services Desktop Support Engineer Interview Questions and Answers

The current version of Windows is Windows 11, released in October 2021, featuring a redesigned interface and enhanced performance.

• Windows 11 introduced a new Start Menu and Taskbar centered on the screen.

• It supports running Android apps through the Microsoft Store.

• Windows 11 has improved gaming features, including DirectStorage and Auto HDR.

• The system requirements for Windows 11 include TPM 2.0 and Secure Boot.

TCP stands for Transmission Control Protocol, a core protocol of the Internet protocol suite. It ensures reliable and ordered delivery of data.

• TCP is a connection-oriented protocol that provides reliable communication between devices on a network.

• If my system is under a Trojan attack, the first step I would take is to disconnect the infected system from the network to prevent further spread of the malware.

• OST (Offline ...read more

Outlook configurations involve setting up email accounts, managing profiles, and customizing settings for optimal use.

• Add an email account: Use the 'File' menu, select 'Add Account', and follow the prompts to enter your email details.

• Configure server settings: For IMAP/POP accounts, ensure you input the correct incoming and outgoing server settings.

• Set up signatures: Go to 'File' > 'Options' > 'Mail' > 'Signat...read more

Implementing antivirus involves selecting, installing, configuring, and maintaining antivirus software to protect systems from malware.

• Choose a reputable antivirus solution (e.g., Norton, McAfee, Bitdefender).

• Download and install the antivirus software on the target systems.

• Configure the antivirus settings for real-time protection and scheduled scans.

• Regularly update the antivirus definitions to protect against new thr...read more

OST is an offline Outlook data file used by Exchange Server, while PST is a personal storage file used by Outlook for POP3, IMAP, and web-based mail accounts.

• OST is used by Exchange Server to store a copy of mailbox data on the local computer.

• PST is used by Outlook to store emails, contacts, calendar items, and other data for POP3, IMAP, and web-based mail accounts.

• OST files are synchronized with the Exchange Server wh...read more

OS manages the overall operation of a computer system, while Device Manager manages hardware devices connected to the system.

• OS controls the overall operation of a computer system, including managing resources, running applications, and providing user interface.

• Device Manager is a component of the OS that manages hardware devices connected to the system, allowing users to view and control device settings.

• Examples: Wind...read more

I have a Bachelor's degree in Computer Science and 3 years of experience in desktop support.

• Bachelor's degree in Computer Science

• 3 years of experience in desktop support

I have 5 years of experience in Desktop Support roles.

• 5 years of experience in providing technical support for desktop systems

• Proficient in troubleshooting hardware and software issues

• Experience in setting up and configuring computer systems

• Familiarity with operating systems such as Windows and macOS

• Strong communication and customer service skills

My preferred salary is negotiable based on the responsibilities and benefits offered.

• Salary expectations are based on industry standards and cost of living in the area

• Consider the benefits package offered in addition to base salary

• Open to discussing salary range based on responsibilities and growth opportunities