Fidelis Technology Services IT Technician Interview Questions and Answers

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Q1. What is your goal in life
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Q2. Tell me about yourself
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Q3. Why should I hire you in this company
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Q4. Tell me your short term goal and long term goal
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Q1. What is outlook
Ans. 
Outlook is a personal information manager from Microsoft, primarily used for email, calendar, and task management.
• Email Management: Send, receive, and organize emails with folders and rules.

• Calendar: Schedule appointments, set reminders, and share calendars with others.

• Task Management: Create and track tasks and to-do lists.

• Contacts: Store and manage contact information for easy access.

• Integration: Works seamlessly wit...read more
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Q2. What is active directory
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Active Directory is a directory service developed by Microsoft for Windows domain networks, managing users and resources.
• Centralized management of users, computers, and other resources in a network.

• Uses a hierarchical structure with domains, trees, and forests.

• Supports authentication and authorization through protocols like Kerberos.

• Allows for Group Policy management to enforce security settings and software deployment...read more
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Q3. How to configure Outlook
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Configuring Outlook involves setting up email accounts, adjusting settings, and ensuring connectivity for optimal use.
• Open Outlook and go to 'File' > 'Account Settings' > 'Account Settings'.

• Click 'New' to add a new email account and select 'Email Account'.

• Enter your name, email address, and password, then click 'Next'.

• Outlook will attempt to configure your account automatically; if it fails, select 'Manual setup'...read more
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Q4. How to create ost and pst
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Creating OST and PST files in Outlook helps manage emails and data storage efficiently.
• OST (Offline Storage Table) is created when you set up an Exchange account in Outlook.

• PST (Personal Storage Table) can be created by exporting data from Outlook.

• To create a PST file, go to File > Open & Export > Import/Export > Export to a file > Outlook Data File (.pst).

• For OST, it is automatically generated when you...read more
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Q5. What is dhcp and dns
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DHCP assigns IP addresses dynamically, while DNS translates domain names into IP addresses.
• DHCP (Dynamic Host Configuration Protocol) automates IP address assignment.

• Example: A device connects to a network and receives an IP address from the DHCP server.

• DNS (Domain Name System) resolves human-readable domain names to IP addresses.

• Example: Typing 'www.example.com' in a browser translates to an IP address like '192.0.2.1...read more
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Q1. What is the meaning of technical support
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Technical support refers to providing assistance and troubleshooting for technical issues related to hardware, software, or other technology.
• Assisting users with hardware and software issues

• Troubleshooting technical problems

• Providing guidance on how to use technology effectively

• Resolving network connectivity issues

• Offering support for system upgrades and installations
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Q2. Why I'm choosing this field
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Q1. What is troubleshooting
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Troubleshooting is the process of identifying, diagnosing, and resolving technical issues or problems.
• Identifying the issue or problem

• Gathering information and data related to the issue

• Analyzing the information to determine possible causes

• Testing and implementing solutions to resolve the issue

• Verifying that the issue has been resolved
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Q2. Steps that involves during troubleshooting
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Troubleshooting steps involve identifying the issue, gathering information, isolating the problem, implementing a solution, and testing the solution.
• Identify the issue reported by the user

• Gather information about the issue such as error messages or recent changes

• Isolate the problem by narrowing down possible causes

• Implement a solution based on the identified cause

• Test the solution to ensure the issue is resolved
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Q1. Explain what are the aim of organisation
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The aim of an organization is to achieve its goals and objectives, fulfill its mission, and provide value to its stakeholders.
• To achieve its goals and objectives

• To fulfill its mission

• To provide value to its stakeholders
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Q2. How can you handle a panic situation , if it happens suddenly in absence of your tl
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Q1. What is the IP and types version
Ans. 
IP stands for Internet Protocol. It is a unique numerical address assigned to each device connected to a computer network.
• IP is used to identify and locate devices on a network.

• There are two versions of IP: IPv4 and IPv6.

• IPv4 uses a 32-bit address and is the most widely used version.

• IPv6 uses a 128-bit address and provides a larger address space.

• Examples of IP addresses: 192.168.0.1 (IPv4) and 2001:0db8:85a3:0000:0000:
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Q1. About your Introduction, experience
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Q1. What is your experience
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Q2. Are u comfortable with flexi shifts
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Yes, I am comfortable with flexi shifts.
• I am willing to work flexible hours to ensure smooth operations.

• I understand the importance of being available during peak hours.

• I have experience working in shifts and can adapt to changing schedules.

• I am committed to meeting the needs of the team and the organization.
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Q1. What is outlook and outlook 365
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Outlook is a personal information manager and email client developed by Microsoft. Outlook 365 is a cloud-based subscription service of Outlook.
• Outlook is a software application used for managing personal information such as emails, calendars, contacts, and tasks.

• It allows users to send, receive, and organize emails from multiple email accounts.

• Outlook provides features like calendar management, task tracking, note-tak...read more
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Q2. What is client and server os
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Client OS is used by end-users to interact with the computer while Server OS is used to manage resources and provide services to clients.
• Client OS is designed for personal computers and laptops, such as Windows 10, macOS, and Ubuntu.

• Server OS is designed for servers, such as Windows Server, Linux Server, and Unix.

• Client OS provides a graphical user interface (GUI) for end-users to interact with the computer, while Serv...read more
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Q1. Basic Education, full experience and current job responsibilities
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Q1. What is tcp in network? If your system in under Trojan attack then, what will be the first step you will do?? Difference between the ost and pst.
Ans. 
TCP stands for Transmission Control Protocol, a core protocol of the Internet protocol suite. It ensures reliable and ordered delivery of data.
• TCP is a connection-oriented protocol that provides reliable communication between devices on a network.

• If my system is under a Trojan attack, the first step I would take is to disconnect the infected system from the network to prevent further spread of the malware.

• OST (Offline ...read more
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Q1. Internet related troubleshooting
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Q2. Windows current version
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The current version of Windows is Windows 11, released in October 2021, featuring a redesigned interface and enhanced performance.
• Windows 11 introduced a new Start Menu and Taskbar centered on the screen.

• It supports running Android apps through the Microsoft Store.

• Windows 11 has improved gaming features, including DirectStorage and Auto HDR.

• The system requirements for Windows 11 include TPM 2.0 and Secure Boot.
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Q3. Troubleshooting
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Q1. Self introduction and formal hr questions
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Women's empowerment

Q1. Networking and badics
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