Fidelis Technology Services Team Lead Operations Interview Questions and Answers

Q1. What is Networking
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Networking is the practice of connecting computers and other devices to share resources and communicate with each other.
• Networking involves the use of hardware devices like routers, switches, and cables to create a network.

• It also includes the use of software protocols like TCP/IP to enable communication between devices.

• Networking allows for sharing resources such as files, printers, and internet connections among conn...read more
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Q1. What is Hardware
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Hardware refers to the physical components of a computer system that can be touched and seen.
• Includes components like CPU, motherboard, RAM, hard drive, graphics card, etc.

• Responsible for processing data and executing instructions.

• Examples: keyboard, mouse, monitor, printer.
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Q1. What is the meaning of technical support
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Technical support refers to providing assistance and troubleshooting for technical issues related to hardware, software, or other technology.
• Assisting users with hardware and software issues

• Troubleshooting technical problems

• Providing guidance on how to use technology effectively

• Resolving network connectivity issues

• Offering support for system upgrades and installations
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Q2. Why I'm choosing this field
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Q1. What is troubleshooting
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Troubleshooting is the process of identifying, diagnosing, and resolving technical issues or problems.
• Identifying the issue or problem

• Gathering information and data related to the issue

• Analyzing the information to determine possible causes

• Testing and implementing solutions to resolve the issue

• Verifying that the issue has been resolved
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Q2. Steps that involves during troubleshooting
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Troubleshooting steps involve identifying the issue, gathering information, isolating the problem, implementing a solution, and testing the solution.
• Identify the issue reported by the user

• Gather information about the issue such as error messages or recent changes

• Isolate the problem by narrowing down possible causes

• Implement a solution based on the identified cause

• Test the solution to ensure the issue is resolved
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Q1. Explain what are the aim of organisation
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The aim of an organization is to achieve its goals and objectives, fulfill its mission, and provide value to its stakeholders.
• To achieve its goals and objectives

• To fulfill its mission

• To provide value to its stakeholders
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Q2. How can you handle a panic situation , if it happens suddenly in absence of your tl
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Q1. Tell me something about yourself.
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I am a highly skilled and experienced Desktop Support Engineer with a passion for solving technical issues and providing excellent customer service.
• I have a Bachelor's degree in Computer Science and 5 years of experience in desktop support.

• I am proficient in troubleshooting hardware and software issues, including operating systems, applications, and network connectivity.

• I have a strong knowledge of Active Directory, Mi...read more
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Q2. Explain What is domain ?
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A domain is a group of computers and devices on a network that are administered as a unit with common rules and procedures.
• A domain is a logical grouping of network resources such as computers, printers, and servers.

• It allows for centralized management of users, computers, and security policies.

• Domains are typically used in business environments to provide a secure and organized network infrastructure.

• An example of a d...read more
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Q3. Different types of RAM.
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Different types of RAM include DDR, DDR2, DDR3, DDR4, and SDRAM.
• DDR (Double Data Rate) RAM is the most common type used in desktop computers.

• DDR2 RAM is an older version with slower speeds compared to DDR3 and DDR4.

• DDR3 RAM is faster and more power-efficient than DDR2.

• DDR4 RAM is the latest standard, offering higher speeds and larger capacities.

• SDRAM (Synchronous Dynamic Random Access Memory) is an older type used in o
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Q4. How to take data backup?
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Data backup can be taken using various methods depending on the type of data and storage medium.
• Identify the type of data and storage medium

• Choose a backup method such as full, incremental or differential

• Select a backup location such as external hard drive, cloud storage or tape drive

• Schedule regular backups to ensure data is up-to-date

• Test the backup to ensure it can be restored in case of data loss
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Q5. How to install operating system?
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To install an operating system, you need to boot from a bootable media and follow the installation wizard.
• Create a bootable media (USB, DVD, etc.) with the operating system image

• Insert the bootable media into the computer and restart it

• Press the key to enter the boot menu (usually F12 or Del)

• Select the bootable media from the list of boot devices

• Follow the installation wizard and choose the installation options (langua...read more
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Q6. What is BSOD error in windows?
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BSOD stands for Blue Screen of Death. It is an error screen displayed on Windows operating systems when a fatal system error occurs.
• BSOD is a critical error that causes the computer to crash and display a blue screen with error codes.

• It is usually caused by hardware or software issues, such as faulty drivers, incompatible software, or hardware failures.

• BSOD can prevent the computer from booting up properly and may requ...read more
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Q1. What salary are you expecting?
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I am expecting a salary that is competitive and reflective of my skills and experience in desktop support engineering.
• I am looking for a salary that aligns with industry standards and the responsibilities of the role.

• I have researched the average salary range for desktop support engineers in this location.

• I am open to negotiation based on the overall compensation package, including benefits and opportunities for growth...read more
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Q1. What is outlook
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Outlook is a personal information manager from Microsoft, primarily used for email, calendar, and task management.
• Email Management: Send, receive, and organize emails with folders and rules.

• Calendar: Schedule appointments, set reminders, and share calendars with others.

• Task Management: Create and track tasks and to-do lists.

• Contacts: Store and manage contact information for easy access.

• Integration: Works seamlessly wit...read more
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Q2. What is active directory
Ans. 
Active Directory is a directory service developed by Microsoft for Windows domain networks, managing users and resources.
• Centralized management of users, computers, and other resources in a network.

• Uses a hierarchical structure with domains, trees, and forests.

• Supports authentication and authorization through protocols like Kerberos.

• Allows for Group Policy management to enforce security settings and software deployment...read more
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Q3. How to configure Outlook
Ans. 
Configuring Outlook involves setting up email accounts, adjusting settings, and ensuring connectivity for optimal use.
• Open Outlook and go to 'File' > 'Account Settings' > 'Account Settings'.

• Click 'New' to add a new email account and select 'Email Account'.

• Enter your name, email address, and password, then click 'Next'.

• Outlook will attempt to configure your account automatically; if it fails, select 'Manual setup'...read more
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Q4. How to create ost and pst
Ans. 
Creating OST and PST files in Outlook helps manage emails and data storage efficiently.
• OST (Offline Storage Table) is created when you set up an Exchange account in Outlook.

• PST (Personal Storage Table) can be created by exporting data from Outlook.

• To create a PST file, go to File > Open & Export > Import/Export > Export to a file > Outlook Data File (.pst).

• For OST, it is automatically generated when you...read more
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Q5. What is dhcp and dns
Ans. 
DHCP assigns IP addresses dynamically, while DNS translates domain names into IP addresses.
• DHCP (Dynamic Host Configuration Protocol) automates IP address assignment.

• Example: A device connects to a network and receives an IP address from the DHCP server.

• DNS (Domain Name System) resolves human-readable domain names to IP addresses.

• Example: Typing 'www.example.com' in a browser translates to an IP address like '192.0.2.1...read more
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Q1. Self introduction and formal hr questions
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Women's empowerment

Q1. Networking and badics
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Q1. Basic Education, full experience and current job responsibilities
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Q1. What is tcp in network? If your system in under Trojan attack then, what will be the first step you will do?? Difference between the ost and pst.
Ans. 
TCP stands for Transmission Control Protocol, a core protocol of the Internet protocol suite. It ensures reliable and ordered delivery of data.
• TCP is a connection-oriented protocol that provides reliable communication between devices on a network.

• If my system is under a Trojan attack, the first step I would take is to disconnect the infected system from the network to prevent further spread of the malware.

• OST (Offline ...read more
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Q1. Internet related troubleshooting
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Q2. Windows current version
Ans. 
The current version of Windows is Windows 11, released in October 2021, featuring a redesigned interface and enhanced performance.
• Windows 11 introduced a new Start Menu and Taskbar centered on the screen.

• It supports running Android apps through the Microsoft Store.

• Windows 11 has improved gaming features, including DirectStorage and Auto HDR.

• The system requirements for Windows 11 include TPM 2.0 and Secure Boot.
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Q3. Troubleshooting
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Q1. Basic self introduction
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Q1. Desktop support related questions
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