EXL Service Consultant Interview Questions, Process, and Tips

Q1. SQL concepts (follow Ankit bansal on YouTube)
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Q1. SQL + case study.
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Q1. Project manager round.
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Q1. Hr discussion on salary and other doubts.
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It was a easy 45 min aptitude exam in which logic reasoning and English grammar based questions were there and some easy mathematics questions.

Q1. There were two interviewer in the interview. It was a 20 min interview. 1. First they asked me to walk them by my resume. 2. Then, they asked why do you want to apply for consulting and what consulting is ...read more
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Q1. It was also 20 min round but went on to 30min. It was both HR + Technical round. I mentioned a project based on machine learning. so, she asked about it in the deep for like 15 min. Then she asked about my...read more
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Q1. What is Hypotheses concepts and how to use it? What is value stream mapping? Detail explanation of current project?
Ans. 
Hypotheses concepts are assumptions made to test a theory. Value stream mapping is a tool to visualize and improve processes.
• Hypotheses concepts are used in scientific research to test a theory by making assumptions and testing them through experiments.

• Value stream mapping is a lean management tool used to visualize and analyze the flow of materials and information in a process.

• Current project details are not available
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Q2. What RCA and CAPA? Tools which are used for quality analysis?
Ans. 
RCA stands for Root Cause Analysis and CAPA stands for Corrective and Preventive Action. Various tools are used for quality analysis such as Fishbone diagram, Pareto chart, Control chart, etc.
• RCA is a process used to identify the underlying cause of a problem or an event.

• CAPA is a process used to identify, correct, and prevent problems from recurring.

• Fishbone diagram is a tool used to identify the possible causes of a ...read more
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Q1. Related to statistical model understanding.
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Q1. Guesstimate- how many seats are there in a plane and train
Ans. 
The number of seats in a plane and train can vary depending on the size and type of the aircraft or train.
• Planes can have anywhere from 20 seats in a small private jet to over 600 seats in a large commercial airliner like the Airbus A380.

• Trains can have a few dozen seats in a small commuter train to hundreds of seats in a high-speed train like the Shinkansen in Japan.

• The number of seats in a plane or train also depends...read more
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Q2. Tell me the difference between r square and adjusted r square
Ans. 
R square measures the proportion of variance explained by the independent variables, while adjusted R square penalizes for adding unnecessary variables.
• R square increases as more variables are added, even if they are not significant

• Adjusted R square increases only if the added variable improves the model more than would be expected by chance

• Adjusted R square is always lower than R square

• Adjusted R square is a better me...read more
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Q1. Questions were on recent projects completed, Lean methodoloy, Client engagements, RPA
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Q2. How did you identify improvement oppurtunities in process
Ans. 
I identified improvement opportunities in process by analyzing data, observing the process, and gathering feedback from stakeholders.
• Analyze data to identify bottlenecks, inefficiencies, and areas for improvement

• Observe the process to identify areas where steps can be eliminated or streamlined

• Gather feedback from stakeholders to identify pain points and areas for improvement

• Use process mapping and flowcharting to visua...read more
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Q3. How to do RPA feasibility
Ans. 
RPA feasibility can be determined by analyzing the process, identifying potential automation opportunities, and evaluating the technology and resources required.
• Analyze the process to identify repetitive, rule-based tasks that can be automated

• Evaluate the technology and resources required for automation

• Assess the potential benefits and ROI of implementing RPA

• Consider the scalability and complexity of the process

• Perform...read more
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Q4. What is Hypothesis testing
Ans. 
Hypothesis testing is a statistical method used to determine whether a hypothesis about a population is likely to be true or not.
• It involves formulating a null hypothesis and an alternative hypothesis

• Collecting data and analyzing it using statistical methods

• Making a decision to either reject or fail to reject the null hypothesis

• Examples include testing the effectiveness of a new drug, or whether a coin is fair or biase
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Q1. Time to join, Salary expectations, perks and benefits
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