Essencea Infoserv Interview Questions and Answers

Customer service is the act of providing assistance and support to customers before, during, and after a purchase.

• Customer service involves actively listening to customers and addressing their concerns

• It is important to be knowledgeable about the product or service being offered

• Effective communication and problem-solving skills are essential

• Providing timely and efficient service can lead to customer satisfaction and lo...read more

Listen actively, empathize, apologize, offer a solution, and follow up.

• Stay calm and composed

• Listen actively and let the customer vent

• Empathize with the customer's situation

• Apologize for the inconvenience caused

• Offer a solution or alternatives to resolve the issue

• Follow up with the customer to ensure their satisfaction

It depends on the situation and the needs of the customer.

• Porter service can be more effective for customers who need assistance with their luggage or have mobility issues.

• However, if the customer values privacy and independence, they may prefer to handle their own luggage.

• Ultimately, the effectiveness of the porter service depends on the individual customer's needs and preferences.