Equitas Small Finance Bank Brach Operation Manager Interview Questions and Answers

I play a key role in overseeing daily operations, managing staff, ensuring customer satisfaction, and driving branch growth.

• Oversee daily operations of the branch

• Manage and support branch staff

• Ensure high levels of customer satisfaction

• Drive branch growth through strategic initiatives

• Implement and enforce company policies and procedures

• Handle escalated customer issues and complaints

Implemented new customer service training program resulting in 20% increase in customer satisfaction scores.

• Implemented new customer service training program

• Achieved 20% increase in customer satisfaction scores

Yes, I resolve customer queries efficiently and effectively.

• I actively listen to customers to understand their concerns

• I provide accurate information and solutions to address their queries

• I follow up with customers to ensure their issues are resolved satisfactorily

I am currently earning a competitive salary based on my experience and qualifications.

• My current salary is in line with industry standards.

• I am open to discussing salary expectations for this role.

• I believe my compensation should reflect my skills and contributions to the company.

I expect to lead a team to achieve operational excellence, drive growth, and exceed customer expectations.

• Lead and motivate team members to achieve operational goals

• Drive growth through strategic planning and execution

• Exceed customer expectations by providing exceptional service

• Ensure compliance with company policies and procedures

• Continuously improve processes and efficiency