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Equitas Small Finance Bank
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Equitas Small Finance Bank Brach Operation Manager Interview Questions and Answers
Equitas Small Finance Bank Brach Operation Manager Interview Experiences
3 interviews found
Shefali Verma
(4 Questions)
- Q1. System banking knowledge
- Q2. Know about how to work on desktop Excel typing and communication
- Q3. Process bank knowledge rates
- Q4. RBI guidelines regulatory notice
Selected
I applied via Recruitment Consulltant and was interviewed in Aug 2024. There were 2 interview rounds.
(3 Questions)
- Q1. What role do you play?
- Ans.
I play a key role in overseeing daily operations, managing staff, ensuring customer satisfaction, and driving branch growth.
Oversee daily operations of the branch
Manage and support branch staff
Ensure high levels of customer satisfaction
Drive branch growth through strategic initiatives
Implement and enforce company policies and procedures
Handle escalated customer issues and complaints
- Q2. What's your last achievement?
- Ans.
Implemented new customer service training program resulting in 20% increase in customer satisfaction scores.
Implemented new customer service training program
Achieved 20% increase in customer satisfaction scores
- Q3. Do you resolve Customer’s queries?
- Ans.
Yes, I resolve customer queries efficiently and effectively.
I actively listen to customers to understand their concerns
I provide accurate information and solutions to address their queries
I follow up with customers to ensure their issues are resolved satisfactorily
(3 Questions)
- Q1. What is your current salary?
- Ans.
I am currently earning a competitive salary based on my experience and qualifications.
My current salary is in line with industry standards.
I am open to discussing salary expectations for this role.
I believe my compensation should reflect my skills and contributions to the company.
- Q2. What's your expectations?
- Ans.
I expect to lead a team to achieve operational excellence, drive growth, and exceed customer expectations.
Lead and motivate team members to achieve operational goals
Drive growth through strategic planning and execution
Exceed customer expectations by providing exceptional service
Ensure compliance with company policies and procedures
Continuously improve processes and efficiency
- Q3. We can 20% hike on your current basic salary?
(2 Questions)
- Q1. Last company achivement
- Q2. About your self
Brach Operation Manager Jobs at Equitas Small Finance Bank
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Interview questions from similar companies
I applied via Referral and was interviewed before Nov 2020. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. What is your branch GL size? ...what is bcrl??...what is BCSBI??
- Ans.
GL size refers to the total assets and liabilities of a branch. BCRL is a regulatory requirement for banks in India. BCSBI is a code of conduct for banks.
GL size is the total assets and liabilities of a branch
BCRL stands for Basel Committee on Banking Supervision Regulatory Consistency Assessment Programme
BCSBI stands for Banking Codes and Standards Board of India
BCSBI is a code of conduct for banks to ensure fair prac
- Q2. What documents you will take for deceased claim??? If nominations facilities not available in the accounts.
- Ans.
For deceased claim without nomination, we need death certificate, legal heir certificate, and KYC documents of legal heirs.
Death certificate of the account holder
Legal heir certificate
KYC documents of legal heirs
Affidavit from legal heirs
Succession certificate from court
Probate of will
Interview Preparation Tips
Brach Operation Manager Interview Questions & Answers
IDFC FIRST Bank
Anonymous
posted on 17 Jan 2020
I applied via Recruitment Consultant and was interviewed in Jul 2019. There were 4 interview rounds.
Interview Questionnaire
2 Questions
- Q1. Aap pehale Kaha job karte the konsi post pe
- Q2. Aap vahapar as ....X..work kya karte the
Interview Preparation Tips
Brach Operation Manager Interview Questions & Answers
IDFC FIRST Bank
Anonymous
posted on 17 Mar 2024
Selected
I applied via Referral and was interviewed in Feb 2024. There were 3 interview rounds.
(2 Questions)
- Q1. Previous role related
- Q2. Previous job achievements
Easy aptitude test language test
(1 Question)
- Q1. Discussion on pay matrix
(3 Questions)
- Q1. What documents required for address change in case of pvt Ltd company?
- Ans.
Documents required for address change in a pvt Ltd company include proof of address, board resolution, and updated memorandum of association.
Proof of address (such as utility bills or lease agreement)
Board resolution approving the address change
Updated memorandum of association reflecting the new address
- Q2. Who are there in your family?
- Q3. What is your current CTC?
(1 Question)
- Q1. What is new Circular by RBI in case of locker to the bank?
- Ans.
RBI has issued a new circular regarding locker operations in banks.
RBI has mandated banks to have a uniform procedure for opening and closing of lockers.
Banks are required to have a system in place for monitoring the operations of lockers.
Customers must be informed about the procedure for nomination in case of locker operations.
The circular also includes guidelines for the surrender of locker keys by customers.
Banks ne...
Brach Operation Manager Interview Questions & Answers
AU Small Finance Bank
Anonymous
posted on 22 Aug 2023
Selected
I applied via Referral and was interviewed before Aug 2022. There were 3 interview rounds.
(2 Questions)
- Q1. Tell me about your job roll in last organization
- Q2. This is new organization, how you will get business
- Ans.
To get business for a new organization, I will focus on networking, marketing strategies, building strong relationships with potential clients, and showcasing our unique value proposition.
Develop a strong marketing strategy to create brand awareness
Utilize networking events and industry conferences to connect with potential clients
Offer special promotions or discounts to attract new customers
Build strong relationships ...
(2 Questions)
- Q1. What was your salary expectations
- Q2. Notice period and its negotiable
Interview Preparation Tips
- Branch Operations
- Audit
- Compliance
- Master circular
Brach Operation Manager Interview Questions & Answers
AU Small Finance Bank
THOUTAM RAMPRASAD
posted on 28 Sep 2023
Selected
I applied via Referral and was interviewed before Sep 2022. There was 1 interview round.
(2 Questions)
- Q1. Which is you previous company
- Q2. Which work doing there
Brach Operation Manager Interview Questions & Answers
AU Small Finance Bank
Anonymous
posted on 20 Sep 2022
I applied via Recruitment Consulltant and was interviewed before Sep 2021. There were 2 interview rounds.
(1 Question)
- Q1. About annual CTC, Nature of work,
Interview Preparation Tips
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Equitas Small Finance Bank Brach Operation Manager Interview Process
based on 6 interviews
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Equitas Small Finance Bank Brach Operation Manager Reviews and Ratings
based on 65 reviews
Rating in categories
|
Assistant Manager
856
salaries
|  ₹1.6 L/yr - ₹5.5 L/yr |
|
Business Development Officer
420
salaries
| ₹1.5 L/yr - ₹5 L/yr |
|
Relationship Manager
376
salaries
| ₹1 L/yr - ₹8.1 L/yr |
|
Sales Officer
329
salaries
| ₹1.1 L/yr - ₹4.3 L/yr |
|
Deputy Manager
318
salaries
| ₹2.3 L/yr - ₹9.5 L/yr |
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