EOSGlobe Customer Service Manager Interview Questions and Answers

The question is asking for the interviewer's name.

• The question is asking for the name of the person conducting the interview.

• The answer should be the name of the interviewer.

• For example, if the interviewer's name is John Smith, the answer would be 'John Smith'.

Flipkart is an Indian e-commerce company that sells a wide range of products online.

• Founded in 2007 by Sachin Bansal and Binny Bansal

• Acquired by Walmart in 2018

• Offers products in various categories such as electronics, fashion, home appliances, and more

• Provides various payment options including cash on delivery, credit/debit cards, and net banking

• Has a customer service team to assist with queries and issues

Yes, I am suitable for night shifts.

• I have prior experience working night shifts and have adjusted my sleep schedule accordingly.

• I am a night owl and feel more energized and productive during the night.

• I understand the importance of providing excellent customer service regardless of the time of day.

• I am flexible and adaptable to different work schedules.

• I am willing to work night shifts to meet the needs of the custome

Customer service is the support provided to customers before, during, and after a purchase.

• It involves addressing customer inquiries and concerns

• Providing assistance with product or service usage

• Resolving complaints and issues

• Building relationships with customers to ensure satisfaction and loyalty

Handle irritated customers by listening actively, empathizing, apologizing, and offering solutions.

• Listen actively to their complaints without interrupting

• Empathize with their situation and show understanding

• Apologize for any inconvenience caused

• Offer solutions to resolve the issue

• Stay calm and professional throughout the interaction

AEGIS is a customer service framework that focuses on providing personalized and efficient support to customers.

• AEGIS stands for Assure, Enhance, Guide, Inform, and Support.

• It emphasizes on building strong relationships with customers through proactive communication and problem-solving.

• Examples of AEGIS in action include personalized email responses, proactive outreach to address potential issues, and providing detaile

BPO stands for Business Process Outsourcing. It involves contracting non-core business functions to a third-party provider.

• BPO is a cost-effective way for companies to outsource non-core functions such as customer service, data entry, and accounting.

• It allows companies to focus on their core competencies while the BPO provider handles the non-core functions.

• BPO providers are typically located in countries with lower la...read more

AEGIS is a global outsourcing and technology services company.

• AEGIS provides customer service solutions for various industries.

• They offer services such as customer support, technical support, and sales support.

• AEGIS has a presence in multiple countries around the world.

• The company focuses on delivering high-quality customer experiences.

I would handle the frustrated customer by actively listening, empathizing, and finding a solution to their problem.

• Stay calm and composed

• Listen actively to the customer's concerns

• Empathize with the customer's frustration

• Apologize for any inconvenience caused

• Ask open-ended questions to gather more information

• Offer a solution or alternatives to resolve the issue

• Ensure the customer feels heard and valued

• Follow up with the

I expect a challenging role where I can utilize my customer service skills to provide excellent support to customers.

• I expect a supportive work environment where I can grow professionally

• I expect clear communication and feedback from my superiors

• I expect opportunities for training and development to enhance my skills

• I expect to work with a team that values collaboration and teamwork

I wanted to work here because of the company's reputation for excellent customer service and the opportunity for growth and development.

• I am impressed by the company's commitment to providing top-notch customer service

• I see great potential for career advancement and learning opportunities here

• I admire the company's values and culture, which align with my own professional goals

I enjoy reading, hiking, and playing the guitar in my free time.

• Reading: I love getting lost in a good book, especially fiction and self-help genres.

• Hiking: Exploring nature and challenging myself on different trails is a great way for me to unwind.

• Playing the guitar: Music is a big passion of mine, and I enjoy learning new songs and techniques on the guitar.

AEGIS attracts me because of its reputation for excellent customer service, innovative solutions, and commitment to employee development.

• AEGIS has a strong reputation for providing excellent customer service, which aligns with my passion for helping others.

• I am impressed by AEGIS's innovative solutions and commitment to staying ahead of industry trends.

• AEGIS's focus on employee development and growth opportunities is a...read more

I will remain calm and professional, listen to the customer's concerns, and try to find a solution to their problem.

• Remain calm and professional

• Listen actively to the customer's concerns

• Acknowledge their frustration and apologize for any inconvenience

• Try to find a solution to their problem

• If necessary, escalate the issue to a supervisor or manager

• Follow up with the customer to ensure their satisfaction