Emeritus Institute of Management Interview Questions and Answers

Customer Journey Mapping is a process of visualizing the customer's experience with a company. I have implemented CJM in my previous role.

• CJM helps to identify pain points and areas of improvement in the customer journey

• One project where I implemented CJM was for a retail company to improve their online shopping experience

• We interviewed customers, created personas, and mapped out their journey from browsing to checkout

• ...read more

Design thinking is a problem-solving approach that focuses on understanding user needs and creating innovative solutions.

• I have implemented design thinking in several projects by conducting user research to understand their needs and pain points.

• I have used techniques like empathy mapping, journey mapping, and prototyping to ideate and test solutions.

• In one project, we used design thinking to improve the customer exper...read more

My toughest stakeholder was the CEO, but I managed to get my work done by building a strong business case and demonstrating the ROI.

• Built a strong business case

• Demonstrated the ROI

• Communicated effectively and regularly

• Aligned goals with the CEO's vision

• Negotiated and compromised when necessary

Implemented Six Sigma methodology to reduce defects in manufacturing process.

• Identified key process metrics and collected data

• Analyzed data using statistical tools to identify root causes of defects

• Implemented process improvements and monitored results

• Achieved a 50% reduction in defects and saved $500,000 annually

• Trained team members on Six Sigma methodology

Yes, I have worked on RPA in my previous role as a Process Improvement Manager.

• Implemented RPA to automate invoice processing, resulting in a 50% reduction in processing time

• Developed bots using UiPath and Blue Prism to automate repetitive tasks

• Trained team members on RPA tools and best practices

• Monitored and optimized bot performance to ensure maximum efficiency

AI and ML can be implemented in edtech to personalize learning, automate administrative tasks, and improve student outcomes.

• AI and ML can be used to analyze student data and personalize learning paths based on individual strengths and weaknesses.

• Chatbots powered by AI can provide instant support to students and teachers, reducing administrative workload.

• AI can also be used to grade assignments and provide feedback, fre...read more

TRIZ is a problem-solving methodology that uses inventive principles and patterns to find innovative solutions.

• TRIZ stands for Theory of Inventive Problem Solving

• It was developed by Russian inventor Genrich Altshuller

• TRIZ uses a set of principles and patterns to solve problems in a systematic way

• It helps to identify contradictions and find solutions that eliminate them

• TRIZ has been successfully implemented in various i...read more

I will communicate the reasons for the changes and involve stakeholders in the process correction.

• Communicate the reasons for the changes and the benefits of the new process

• Involve stakeholders in the process correction by seeking their feedback and suggestions

• Provide training and support to stakeholders to ensure smooth transition to the new process

• Monitor the implementation of the new process and make necessary adjus...read more

Motivate team through recognition, empowerment, and clear communication.

• Recognize and reward team members for their achievements and contributions.

• Empower team members by giving them autonomy and opportunities for growth.

• Communicate clearly and regularly to ensure everyone is aligned and informed.

• Lead by example and demonstrate a positive attitude and work ethic.

• Encourage collaboration and teamwork to foster a supporti