Emerald Associates Telecaller Interview Questions and Answers

I remain calm, listen actively, empathize with the client, apologize if necessary, offer solutions, and follow up to ensure satisfaction.

• Remain calm and composed

• Listen actively to understand the client's concerns

• Empathize with the client's emotions

• Apologize if necessary, even if the issue is not your fault

• Offer solutions to address the client's concerns

• Follow up with the client to ensure their satisfaction