ABM Techno-Matrix Private Limited Senior Telecalling Officer Interview Questions and Answers

I have extensive experience in telecalling, strong communication skills, and a proven track record of exceeding targets.

• I have X years of experience in telecalling, including roles where I consistently exceeded targets.

• I possess strong communication skills, which are essential for effectively engaging with customers over the phone.

• I am highly motivated and results-driven, always striving to achieve and surpass goals se...read more

I remain calm, listen actively, empathize with the client, apologize if necessary, offer solutions, and follow up to ensure satisfaction.

• Remain calm and composed

• Listen actively to understand the client's concerns

• Empathize with the client's emotions

• Apologize if necessary, even if the issue is not your fault

• Offer solutions to address the client's concerns

• Follow up with the client to ensure their satisfaction