ABM Techno-Matrix Private Limited Customer Service and Operations Manager Interview Questions and Answers

Seeking new challenges and growth opportunities

• Desire for career advancement

• Looking for a new challenge

• Seeking growth opportunities

• Company restructuring led to role changes

I managed a team of customer service representatives and oversaw daily operations to ensure customer satisfaction.

• Managed a team of customer service representatives

• Oversaw daily operations to ensure efficiency

• Implemented strategies to improve customer satisfaction

• Handled escalated customer issues

I have a Bachelor's degree in Business Administration and 5 years of experience in customer service and operations management.

• Bachelor's degree in Business Administration

• 5 years of experience in customer service and operations management

• Strong communication and problem-solving skills

• Experience in leading and training teams

• Proficient in using CRM systems and data analysis tools