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Ecom Express Customer Support Associate Interview Questions and Answers

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Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

DTDC Express user image Ranjan Tewary

posted on 28 Dec 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Nov 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Can you provide an introduction and detail your previous work experiences in different domains, as well as your goals for the next 5 to 10 years?
    • Add your answer

Customer Support Executive Interview Questions & Answers

Flex user image Rahul yadav

posted on 4 Sep 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
-

I applied via Walk-in and was interviewed in Aug 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Introduce yourself and your hobies bla bla
    • Add your answer
  • Q2. How will you manage study and work K
    • Add your answer

Customer Care Executive Interview Questions & Answers

FedEx Express user image S999l

posted on 17 Jun 2024

Interview experience
4
Good
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in May 2024. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. Tell me what you know about fedex
    • Add your answer

Customer Service Associate Interview Questions & Answers

Delhivery user image Anonymous

posted on 5 Mar 2024

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. They can ask you about Excel and the past experience
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Basically delhivery is taking all types of candidates for roles for example 12, graduation,MBA

Senior Customer Service Executive Interview Questions & Answers

Yusen Logistics user image Anonymous

posted on 12 Jan 2023

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Dec 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Customer related and pickup and delivery follow
  • Ans. I have arrange proper time delivery and pickup
    • Answered Anonymously
    Add your answer
  • Q2. Customer any material damage related
  • Ans. I have prompt response for customer
    • Answered Anonymously
    Add your answer

Interview Preparation Tips

Topics to prepare for Yusen Logistics Senior Customer Service Executive interview:
  • Customer Handling
  • Communication Skills
  • Project Management
  • customer support
  • MS Office
  • Accounting
  • Javascript
  • Finance
Interview preparation tips for other job seekers - well known group in Maharashtra & Gujarat .which offer single source solution to manage the express cargo movement and logistic requirements to our customers that includes movement by road, rail, and air & warehousing distribution.

Customer Care Executive Interview Questions & Answers

Blue Dart Express user image Anonymous

posted on 18 Aug 2023

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Jan 2023. There were 2 interview rounds.

Round 1 - Worked 

(1 Question)

  • Q1. Tell me about yourself
    • Add your answer
Round 2 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - I worked one year two months, pathetic work culture, management is pathetic.

Customer Care Executive Interview Questions & Answers

Maersk user image Anonymous

posted on 27 Feb 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
More than 8 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed before Feb 2023. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Asked about previous job
    • Add your answer

Customer Support Executive Interview Questions & Answers

DTDC Express user image Anonymous

posted on 9 Mar 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - One-on-one 

(5 Questions)

  • Q1. One round selection
    • Add your answer
  • Q2. Best Invarment company
    • Add your answer
  • Q3. Good salary company
    • Add your answer
  • Q4. Good promotion company
    • Add your answer
  • Q5. Support this company
    • Add your answer

Interview Preparation Tips

Topics to prepare for DTDC Express Customer Support Executive interview:
  • Sales Executive Activities
Interview preparation tips for other job seekers - Any department

Customer Service Representative Interview Questions & Answers

FedEx Express user image nabeeha

posted on 17 Jun 2024

Interview experience
4
Good
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in May 2024. There was 1 interview round.

Round 1 - interview 

(1 Question)

  • Q1. Can you describe the fedex history
  • Ans. 

    FedEx is a global courier delivery services company founded in 1971.

    • Founded in 1971 by Frederick W. Smith

    • Originally named Federal Express

    • Revolutionized the industry with overnight delivery services

    • Expanded globally through acquisitions like TNT Express

    • Answered by AI
    Add your answer

Customer Service Associate Interview Questions & Answers

Delhivery user image Poonam Shinde

posted on 27 Sep 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Aug 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Why do you want to join our company?
    • Add your answer
  • Q2. How do you deal with difficult situations?
    • Add your answer
  • Q3. How would you define good customer service?
  • Ans. 

    Good customer service involves meeting the needs and expectations of customers in a timely and friendly manner.

    • Listening actively to customers' concerns and addressing them promptly

    • Being knowledgeable about products or services offered

    • Showing empathy and understanding towards customers

    • Communicating clearly and effectively

    • Going above and beyond to exceed customer expectations

    • Resolving issues or complaints efficiently

    • Bui...

    • Answered by AI
    Add your answer
Round 3 - One-on-one 

(2 Questions)

  • Q1. What are the qualities needed for customer service associate work?
    • Add your answer
  • Q2. How can you handle angry customer?
  • Ans. 

    I would listen to their concerns, empathize with their situation, remain calm, and offer a solution to resolve the issue.

    • Listen actively to the customer's complaints without interrupting.

    • Empathize with the customer by acknowledging their feelings and frustrations.

    • Remain calm and composed, avoiding any defensive or confrontational responses.

    • Offer a solution to address the customer's concerns and resolve the issue effect...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - I got this job. Be confident and honest
More about working at Ecom Express
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Ecom Express Customer Support Associate Salary
based on 6 salaries
₹2.1 L/yr - ₹3.2 L/yr
12% less than the average Customer Support Associate Salary in India
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5.0/5

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