Upload Button Icon Add office photos
Premium Employer

i

This company page is being actively managed by Delhivery Team. If you also belong to the team, you can get access from here

Delhivery Verified Tick

Compare button icon Compare button icon Compare

Filter interviews by

Delhivery Customer Service Associate Interview Questions, Process, and Tips

Updated 5 Mar 2024

Top Delhivery Customer Service Associate Interview Questions and Answers

  • Q1. Geographical Questions - Total States , Which state is newly Added .
  • Q2. Total pin-codes serviceability - The current company you are working with, The company you are interviewing for
  • Q3. How would you define good customer service?

Delhivery Customer Service Associate Interview Experiences

3 interviews found

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. They can ask you about Excel and the past experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Basically delhivery is taking all types of candidates for roles for example 12, graduation,MBA
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Aug 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Why do you want to join our company?
  • Q2. How do you deal with difficult situations?
  • Q3. How would you define good customer service?
  • Ans. 

    Good customer service involves meeting the needs and expectations of customers in a timely and friendly manner.

    • Listening actively to customers' concerns and addressing them promptly

    • Being knowledgeable about products or services offered

    • Showing empathy and understanding towards customers

    • Communicating clearly and effectively

    • Going above and beyond to exceed customer expectations

    • Resolving issues or complaints efficiently

    • Bui...

  • Answered by AI
Round 3 - One-on-one 

(2 Questions)

  • Q1. What are the qualities needed for customer service associate work?
  • Q2. How can you handle angry customer?
  • Ans. 

    I would listen to their concerns, empathize with their situation, remain calm, and offer a solution to resolve the issue.

    • Listen actively to the customer's complaints without interrupting.

    • Empathize with the customer by acknowledging their feelings and frustrations.

    • Remain calm and composed, avoiding any defensive or confrontational responses.

    • Offer a solution to address the customer's concerns and resolve the issue effect...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - I got this job. Be confident and honest

Customer Service Associate Interview Questions Asked at Other Companies

Q1. Situational: If customer gets damaged product and he is saying he ... read more
asked in Amazon
Q2. What is the difference between a good customer service and bad cu ... read more
Q3. If the customer is not satisfied with your answer so what will yo ... read more
Q4. What do you understand by customer care service?
Q5. Why customer care service is important for a company?

I applied via Referral and was interviewed in Mar 2021. There was 1 interview round.

Interview Questionnaire 

5 Questions

  • Q1. Geographical Questions - Total States , Which state is newly Added .
  • Ans. 

    There are 50 states in the USA. The newest state added is Hawaii.

    • There are 50 states in the USA

    • The newest state added is Hawaii

  • Answered by AI
  • Q2. Timelines to the emails being sent to CS Executive
  • Ans. 

    Emails sent to CS Executive are responded within 24 hours.

    • Our team ensures that all emails are responded to within 24 hours of receipt.

    • In case of high volume, we prioritize urgent emails and respond to them first.

    • We also have an automated system that sends acknowledgement emails upon receipt of customer queries.

    • If there is a delay in response, we inform the customer and provide an estimated timeline for resolution.

  • Answered by AI
  • Q3. They also include a 30 minute video aptitude test before any kind of F2F interview
  • Q4. Total pin-codes serviceability - The current company you are working with, The company you are interviewing for
  • Ans. 

    I am not able to provide the answer as I do not have access to the required data.

    • N/A

  • Answered by AI
  • Q5. Communication skills obviously

Interview Preparation Tips

Interview preparation tips for other job seekers - Always be truthful and confident enough of whatever you know and even what ever you are not aware - but say that you can learn.. As no body is perfect and need to learn in every stage... Be confident of what you are speaking don't just say things for the sake of saying. Own your words

Customer Service Associate Jobs at Delhivery

View all

Interview questions from similar companies

I applied via Company Website and was interviewed before Oct 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. From asked My self and back job related queries and quality qualifications details any way q.
  • Q2. Back job related queries
  • Q3. You will how Qution

Interview Preparation Tips

Interview preparation tips for other job seekers - Thanku show much and west luck

I applied via Referral and was interviewed before Jun 2020. There were 4 interview rounds.

Interview Questionnaire 

5 Questions

  • Q1. 1) Tell me about yourself
  • Q2. 2) What you know about Gati-kwe ?
  • Ans. 

    Gati-KWE is a logistics and supply chain solutions company in India.

    • Gati-KWE was formed as a joint venture between Gati Ltd. and Kintetsu World Express (KWE) in 2011.

    • It offers services such as express distribution, freight forwarding, warehousing, and e-commerce logistics.

    • Gati-KWE has a network of over 5,000 delivery locations and 7000+ employees across India.

    • It serves various industries including automotive, healthcar...

  • Answered by AI
  • Q3. 3) What is Customer Service ?
  • Ans. 

    Customer service is the assistance and support provided to customers before, during, and after a purchase.

    • It involves addressing customer inquiries and concerns

    • Providing information about products or services

    • Resolving complaints and issues

    • Ensuring customer satisfaction and loyalty

    • Examples include answering phone calls, responding to emails, and providing in-person assistance

  • Answered by AI
  • Q4. 4) How you handle your customer ?
  • Ans. 

    I handle customers with patience, empathy, and effective communication.

    • Listen actively to their concerns and needs

    • Acknowledge their emotions and show empathy

    • Offer solutions and alternatives

    • Follow up to ensure satisfaction

    • Maintain a positive and professional attitude

    • Adapt communication style to fit the customer's personality and needs

  • Answered by AI
  • Q5. 5) How you solve your customer queries ?
  • Ans. 

    I listen actively, empathize with their concerns, and provide clear and concise solutions.

    • Listen actively to understand the customer's concern

    • Empathize with the customer to build rapport

    • Provide clear and concise solutions to resolve the issue

    • Offer additional assistance or follow-up if necessary

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - In Gati-kwe was the my first job after my graduation. In this company my experience was the mind blowing. HR, Manager all of the my job coligues all are very friendly nature. i lot of things lerned from this company which is very useful of this company experience in my future endeavors. Really i love this company always.

I applied via Referral and was interviewed in Jul 2021. There were 3 interview rounds.

Interview Questionnaire 

5 Questions

  • Q1. My self, what do you know about this company? Why you joined this company? How do you measure your strengths? What is the relation between customer Service and teaching?
  • Q2. Gati is a supply chain of logistics .it's delivered consignment one place to another place on time.
  • Q3. I want to join this compan because gati is a well reputed company and it's providing good platform to there employees for their career growth.
  • Q4. I am a teacher and I completed all syllabus before coming exams and also providing extra time to their students during exam time. So i am measuring my strengths is hard.
  • Q5. Relationship between customer Service and teaching: we provide best service to customers and clients attract more than to our business. As a same we teaching well to there students so parents attract to ou...

Interview Preparation Tips

Interview preparation tips for other job seekers - HR asked questions as per our current work .
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. About general details of resume, ie, tell something about your self
Round 3 - HR 

(1 Question)

  • Q1. Salary compensation and documents submission
Round 4 - Assignment 

Fill application forms and submission of documents

Interview Preparation Tips

Interview preparation tips for other job seekers - Normal interview procedures only.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed before Jan 2024.

Round 1 - HR 

(2 Questions)

  • Q1. Only salf introduced
  • Q2. Have you reduced it before or not
  • Ans. 

    Yes, I have reduced it before in previous projects by implementing cost-saving measures.

    • Implemented cost-saving measures to reduce expenses

    • Streamlined processes to increase efficiency

    • Negotiated better deals with vendors to lower costs

  • Answered by AI
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
Selected Selected
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Assignment 

Basis questions like state capital was asked

Round 3 - Behavioral 

(1 Question)

  • Q1. My previous work experience

Interview Questionnaire 

1 Question

  • Q1. E.com Customer care helpline number XXXXX...XXXXXeBay Customer care helpline number XXXXX..XXXXXeBay E.com Customer care helpline number XXXXX...XXXXXeBay Customer care helpline number XXXXX..XXXXXeBay E.c...

Interview Preparation Tips

Interview preparation tips for other job seekers - E.com Customer care helpline number XXXXX...XXXXXeBay Customer care helpline number XXXXX..XXXXXeBay E.com Customer care helpline number XXXXX...XXXXXeBay Customer care helpline number XXXXX..XXXXXeBay E.com Customer care helpline number XXXXX...XXXXXeBay Customer care helpline number XXXXX..XXXXXeBay

Delhivery Interview FAQs

How many rounds are there in Delhivery Customer Service Associate interview?
Delhivery interview process usually has 2 rounds. The most common rounds in the Delhivery interview process are One-on-one Round, Resume Shortlist and HR.
How to prepare for Delhivery Customer Service Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Delhivery. The most common topics and skills that interviewers at Delhivery expect are Customer Service, Customer Handling, Customer Complaints, Customer Satisfaction and Escalations.
What are the top questions asked in Delhivery Customer Service Associate interview?

Some of the top questions asked at the Delhivery Customer Service Associate interview -

  1. Geographical Questions - Total States , Which state is newly Added...read more
  2. Total pin-codes serviceability - The current company you are working with, The ...read more
  3. How would you define good customer servi...read more

Tell us how to improve this page.

Delhivery Customer Service Associate Interview Process

based on 3 interviews

Interview experience

4.3
  
Good
View more

Interview Questions from Similar Companies

Maersk Interview Questions
4.2
 • 200 Interviews
Ecom Express Interview Questions
3.8
 • 197 Interviews
XpressBees Interview Questions
3.6
 • 159 Interviews
DTDC Express Interview Questions
3.7
 • 151 Interviews
Blue Dart Express Interview Questions
4.0
 • 102 Interviews
FedEx Express Interview Questions
4.0
 • 93 Interviews
GATI-KWE Interview Questions
3.9
 • 86 Interviews
DHL Express Interview Questions
4.1
 • 62 Interviews
View all
Delhivery Customer Service Associate Salary
based on 14 salaries
₹3 L/yr - ₹5.5 L/yr
48% more than the average Customer Service Associate Salary in India
View more details

Delhivery Customer Service Associate Reviews and Ratings

based on 4 reviews

4.1/5

Rating in categories

4.1

Skill development

4.1

Work-life balance

4.1

Salary

3.6

Job security

4.1

Company culture

4.1

Promotions

4.1

Work satisfaction

Explore 4 Reviews and Ratings
Customer Service Associate

Chandigarh

1-6 Yrs

Not Disclosed

Customer Service Associate

North Goa

1-6 Yrs

Not Disclosed

Customer Service Associate

Pune,

Jaipur

+1

1-6 Yrs

Not Disclosed

Explore more jobs
Team Lead
1.4k salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Executive
1.3k salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Manager
723 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Senior Executive
684 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Assistant Manager
621 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Explore more salaries
Compare Delhivery with

Blue Dart Express

4.0
Compare

Ecom Express

3.8
Compare

GATI-KWE

3.9
Compare

DTDC Express

3.7
Compare
Did you find this page helpful?
Yes No
write
Share an Interview