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Delhivery Customer Service Associate Interview Questions, Process, and Tips
Top Delhivery Customer Service Associate Interview Questions and Answers
- Q1. Geographical Questions - Total States , Which state is newly Added .
- Q2. Total pin-codes serviceability - The current company you are working with, The company you are interviewing for
- Q3. How would you define good customer service?
Delhivery Customer Service Associate Interview Experiences
4 interviews found
Selected
I appeared for an interview in Feb 2025, where I was asked the following questions.
- Q1. Self. Introduction
- Q2. Past work experience
- Ans.
I have extensive experience in customer service, focusing on problem-solving and effective communication to enhance customer satisfaction.
Worked at XYZ Retail for 2 years, handling customer inquiries and resolving complaints efficiently.
Implemented a feedback system that improved service response time by 30%.
Trained new staff on customer service protocols, enhancing team performance.
Received 'Employee of the Month' for
Interview Preparation Tips
Selected
I applied via Naukri.com and was interviewed in Feb 2024. There was 1 interview round.
(1 Question)
- Q1. They can ask you about Excel and the past experience
Interview Preparation Tips
Poonam Shinde
Selected
I applied via Naukri.com and was interviewed in Aug 2023. There were 3 interview rounds.
(3 Questions)
- Q1. Why do you want to join our company?
- Q2. How do you deal with difficult situations?
- Q3. How would you define good customer service?
- Ans.
Good customer service involves meeting the needs and expectations of customers in a timely and friendly manner.
Listening actively to customers' concerns and addressing them promptly
Being knowledgeable about products or services offered
Showing empathy and understanding towards customers
Communicating clearly and effectively
Going above and beyond to exceed customer expectations
Resolving issues or complaints efficiently
Bui...
(2 Questions)
- Q1. What are the qualities needed for customer service associate work?
- Q2. How can you handle angry customer?
- Ans.
I would listen to their concerns, empathize with their situation, remain calm, and offer a solution to resolve the issue.
Listen actively to the customer's complaints without interrupting.
Empathize with the customer by acknowledging their feelings and frustrations.
Remain calm and composed, avoiding any defensive or confrontational responses.
Offer a solution to address the customer's concerns and resolve the issue effect...
Interview Preparation Tips
I applied via Referral and was interviewed in Mar 2021. There was 1 interview round.
Interview Questionnaire
5 Questions
- Q1. Geographical Questions - Total States , Which state is newly Added .
- Ans.
There are 50 states in the USA. The newest state added is Hawaii.
There are 50 states in the USA
The newest state added is Hawaii
- Q2. Timelines to the emails being sent to CS Executive
- Ans.
Emails sent to CS Executive are responded within 24 hours.
Our team ensures that all emails are responded to within 24 hours of receipt.
In case of high volume, we prioritize urgent emails and respond to them first.
We also have an automated system that sends acknowledgement emails upon receipt of customer queries.
If there is a delay in response, we inform the customer and provide an estimated timeline for resolution.
- Q3. They also include a 30 minute video aptitude test before any kind of F2F interview
- Q4. Total pin-codes serviceability - The current company you are working with, The company you are interviewing for
- Ans.
I am not able to provide the answer as I do not have access to the required data.
N/A
- Q5. Communication skills obviously
Interview Preparation Tips
Delhivery interview questions for designations
Customer Service Associate Jobs at Delhivery
Top trending discussions
Interview questions from similar companies
Customer Service Associate Interview Questions & Answers
Ecom Express
Anonymous
posted on 23 Feb 2020
Interview Questionnaire
1 Question
- Q1. E.com Customer care helpline number XXXXX...XXXXXeBay Customer care helpline number XXXXX..XXXXXeBay E.com Customer care helpline number XXXXX...XXXXXeBay Customer care helpline number XXXXX..XXXXXeBay E.c...
Interview Preparation Tips
I applied via Referral and was interviewed before Jun 2021. There were 3 interview rounds.
Predictive Index Behavioral Assessment
(2 Questions)
- Q1. What did you learn during your internship?
- Q2. Would you like to ask any questions?
(1 Question)
- Q1. Where do you see yourself in five years
Interview Preparation Tips
- Shipping
- Supply Chain Management
- International Business
Selected
I applied via Referral and was interviewed before Aug 2022. There were 2 interview rounds.
(1 Question)
- Q1. Personal & Academics Questions
(1 Question)
- Q1. Notice Period & Rotational Shift question
Interview Preparation Tips
I applied via Referral and was interviewed before Jun 2023. There was 1 interview round.
They take a typing speed test in the fist round and the keyboards very old and narrow so you press wrong keys (next key) in a hurry. They also take a email writing test.
Selected
I applied via Walk-in and was interviewed before Jan 2022. There were 4 interview rounds.
Objective type aptitude test is there
(1 Question)
- Q1. All accounts related questions strong knowledge of accountancy required
(1 Question)
- Q1. Salary related and joining date
Interview Preparation Tips
Selected
I applied via Referral and was interviewed in Jun 2024. There were 2 interview rounds.
(2 Questions)
- Q1. Osi model and describe
- Q2. Network architecture
(2 Questions)
- Q1. Explain about:- ip DHCP network protocol firewall mac address troubleshooting network topology and how to distribute network and etc
- Q2. Giving some ip address and find it gateway and others technical skills and how you interact with others
Interview Preparation Tips
Delhivery Interview FAQs
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Delhivery Interviews By Designations
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Delhivery Customer Service Associate Interview Process
based on 4 interviews
Interview experience
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Delhivery Customer Service Associate Reviews and Ratings
based on 5 reviews
Rating in categories
|
Team Lead
1.4k
salaries
|  ₹1.8 L/yr - ₹4.8 L/yr |
|
Executive
1.3k
salaries
| ₹1.4 L/yr - ₹4.1 L/yr |
|
Manager
726
salaries
| ₹3.5 L/yr - ₹13.5 L/yr |
|
Senior Executive
682
salaries
| ₹2.1 L/yr - ₹7.5 L/yr |
|
Assistant Manager
627
salaries
| ₹1.5 L/yr - ₹11 L/yr |
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