i
Delhivery
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I applied via Naukri.com and was interviewed in Feb 2024. There was 1 interview round.
I applied via Naukri.com and was interviewed in Aug 2023. There were 3 interview rounds.
Good customer service involves meeting the needs and expectations of customers in a timely and friendly manner.
Listening actively to customers' concerns and addressing them promptly
Being knowledgeable about products or services offered
Showing empathy and understanding towards customers
Communicating clearly and effectively
Going above and beyond to exceed customer expectations
Resolving issues or complaints efficiently
Bui...
I would listen to their concerns, empathize with their situation, remain calm, and offer a solution to resolve the issue.
Listen actively to the customer's complaints without interrupting.
Empathize with the customer by acknowledging their feelings and frustrations.
Remain calm and composed, avoiding any defensive or confrontational responses.
Offer a solution to address the customer's concerns and resolve the issue effect...
I applied via Referral and was interviewed in Mar 2021. There was 1 interview round.
There are 50 states in the USA. The newest state added is Hawaii.
There are 50 states in the USA
The newest state added is Hawaii
Emails sent to CS Executive are responded within 24 hours.
Our team ensures that all emails are responded to within 24 hours of receipt.
In case of high volume, we prioritize urgent emails and respond to them first.
We also have an automated system that sends acknowledgement emails upon receipt of customer queries.
If there is a delay in response, we inform the customer and provide an estimated timeline for resolution.
I am not able to provide the answer as I do not have access to the required data.
N/A
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I applied via Company Website and was interviewed before Oct 2020. There was 1 interview round.
I applied via Referral and was interviewed before Jun 2020. There were 4 interview rounds.
Gati-KWE is a logistics and supply chain solutions company in India.
Gati-KWE was formed as a joint venture between Gati Ltd. and Kintetsu World Express (KWE) in 2011.
It offers services such as express distribution, freight forwarding, warehousing, and e-commerce logistics.
Gati-KWE has a network of over 5,000 delivery locations and 7000+ employees across India.
It serves various industries including automotive, healthcar...
Customer service is the assistance and support provided to customers before, during, and after a purchase.
It involves addressing customer inquiries and concerns
Providing information about products or services
Resolving complaints and issues
Ensuring customer satisfaction and loyalty
Examples include answering phone calls, responding to emails, and providing in-person assistance
I handle customers with patience, empathy, and effective communication.
Listen actively to their concerns and needs
Acknowledge their emotions and show empathy
Offer solutions and alternatives
Follow up to ensure satisfaction
Maintain a positive and professional attitude
Adapt communication style to fit the customer's personality and needs
I listen actively, empathize with their concerns, and provide clear and concise solutions.
Listen actively to understand the customer's concern
Empathize with the customer to build rapport
Provide clear and concise solutions to resolve the issue
Offer additional assistance or follow-up if necessary
I applied via Referral and was interviewed in Jul 2021. There were 3 interview rounds.
Fill application forms and submission of documents
I was interviewed before Jan 2024.
Yes, I have reduced it before in previous projects by implementing cost-saving measures.
Implemented cost-saving measures to reduce expenses
Streamlined processes to increase efficiency
Negotiated better deals with vendors to lower costs
posted on 14 Oct 2023
Basis questions like state capital was asked
posted on 23 Feb 2020
Some of the top questions asked at the Delhivery Customer Service Associate interview -
based on 3 interviews
Interview experience
based on 4 reviews
Rating in categories
Team Lead
1.4k
salaries
| ₹0 L/yr - ₹0 L/yr |
Executive
1.3k
salaries
| ₹0 L/yr - ₹0 L/yr |
Manager
723
salaries
| ₹0 L/yr - ₹0 L/yr |
Senior Executive
684
salaries
| ₹0 L/yr - ₹0 L/yr |
Assistant Manager
621
salaries
| ₹0 L/yr - ₹0 L/yr |
Blue Dart Express
Ecom Express
GATI-KWE
DTDC Express