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78 Delhivery Jobs

Customer Service Associate

1-6 years

Chennai, Rajpura, Tauru

1 vacancy

Customer Service Associate

Delhivery

posted 12d ago

Job Description

PFB the address:


Tauru (Gurgaon)- Khasra No 57//23 Min, 63//3, 8, 9 ,10/1, 11, 12, 13, 18, 19, 20, 21, 22, 23, 64//17, 23, 24, 25, 18, 14, 15, 16, 80//5, 81//1, 2/1,, 2/2, 3/1, Village Patheri, Gurgaon, Haryana 123413


Chennai- Spoton logistics pvt ltd,Survey no 246,Pon nagar main road,Parivakkam,Poonamallee taluk ,Chennai 600056


Key responsibilities:


  • New and Existing Clients Visits/Onboarding
  • Understanding of clients' processes, cut-offs, Potential (Overall/CWH SOW), SKU Type, Shipment Handlings analysis, Palletization etc (Complete FCX Report to all stakeholders Leadership of - Ops/Regulatory Compliance/Fire &

Safety/NE for approval before starting pickups and their sign off to start the client).

  • Focussed pickup monitoring for the first 15 days to provide a smooth client experience
  • Customization in FM & sign off from internal & external stakeholders to drive through SOP.
  • Visiting existing clients to review the FM performance, take overall service feedback or there are some operational challenges to execute the pickups. Pickup success rate% monitoring
  • Ensuring daily Successful Pickup 95%
  • Pickup review meetings with the internal ops team on the ops failure and seller failure cases.
  • Proactive approach for executing Pickups on the same day, timely dispatches, slot adherence, Load

confirmations, Escalations from Shipper/Ops and rescue Purr at risk.

  • Reviewing previous day performance and sharing the gaps and inefficiencies with the operations team to take the

appropriate actions, Additionally having meetings with internal stakeholders to review the
trend and enhancement of

FM client experience.

  • Ensure the datasets are clean and authentic through regular data scrutiny(Capturing correct contact details and

address, also cleaning junk PURs in the system).


Process Optimization and Root Cause Analysis:

  • Conduct root cause analysis of recurring issues and propose data-driven solutions to prevent future escalations.
  • Continuously optimize pickup processes to improve efficiency and reduce coordination-related missed pickups. Flexibility in Deployment:
  • Can be temporarily deployed to underrepresented locations during periods of high demand or operational need.

Skill Sets:

  • Good & effective communication skills along with proficiency in English/Hindi and regional language
  • Strong problem-solving skills and analytical skills with proficiency in Data analysis (especially Excel)
  • Ability to create, establish, and maintain strong business relationships with clients and internal stakeholders
  • Tenacity to work in stressful & fast paced environment

Employment Type: Full Time, Permanent

Read full job description

Delhivery Interview Questions & Tips

Prepare for Delhivery Customer Service Associate roles with real interview advice

Top Delhivery Customer Service Associate Interview Questions

Q1. How will you calculate volume of a shipment?
Q2. 0-1 Knapsack Problem A thief is planning to rob a store and has a knapsack that can carry a maximal weight of W . There are N items availab ... read more
Q3. How much orders are dispatch in last working organizations.
View all 178 questions

What people at Delhivery are saying

4.1
 Rating based on 4 Customer Service Associate reviews

Likes

Work life balance was good Have time to work on yourself

Dislikes

Experience is a big thing which affect badly to other work and impact your job badly Office politics

  • Job security - Poor
Read 4 Customer Service Associate reviews

Customer Service Associate salary at Delhivery

reported by 14 employees
₹3 L/yr - ₹5.5 L/yr
48% more than the average Customer Service Associate Salary in India
View more details

What Delhivery employees are saying about work life

based on 6.1k employees
60%
57%
43%
92%
Flexible timing
Monday to Saturday
No travel
Day Shift
View more insights

Delhivery Benefits

Job Training
Health Insurance
Soft Skill Training
Free Transport
Work From Home
Team Outings +6 more
View more benefits

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