eClerx Interview Questions, Process, and Tips

The aptitude test was simple and easy. it was general english grammer and arthmatic questions.

Q1. HR was friendly. he asked the basic questions like tell me about yoursrlf. why eclerx(bpo) and about my hobbies.
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Q1. Tell me about yourself ?
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Q2. What is mean by investment banking to you ?
Ans. 
Investment banking involves providing financial advisory services, underwriting securities, and facilitating mergers and acquisitions.
• Provides financial advisory services to corporations, governments, and other institutions

• Underwrites securities such as stocks and bonds for companies looking to raise capital

• Facilitates mergers and acquisitions by advising on deals and helping with financing

• Assists clients in raising ca...read more
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Q3. Talk about youre internship.
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Apptitutde test followed by
Logical reasoning, basic English grammar, maths.

Q1. What is mean by derivative ?
Ans. 
A derivative is a financial contract whose value is derived from the performance of an underlying asset, index, or entity.
• Derivatives can be used for hedging, speculation, or arbitrage.

• Common types of derivatives include options, futures, forwards, and swaps.

• Derivatives allow investors to take on risk or hedge against risk without owning the underlying asset.

• The value of a derivative is based on the expected future pri...read more
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Q2. Types of derivatives ?
Ans. 
Derivatives are financial instruments whose value is derived from an underlying asset or group of assets.
• Futures contracts

• Options contracts

• Swaps

• Forwards contracts
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Q3. Difference between stockes and bonds
Ans. 
Stocks represent ownership in a company, while bonds represent debt owed by a company or government.
• Stocks represent ownership in a company, giving shareholders voting rights and potential for dividends.

• Bonds represent debt owed by a company or government, with fixed interest payments and a maturity date.

• Stocks are generally considered riskier but offer higher potential returns, while bonds are seen as safer investment...read more
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Q4. Which type of derivatives is the best ? And why
Ans. 
There is no one-size-fits-all answer to which type of derivatives is the best, as it depends on individual risk tolerance, investment goals, and market conditions.
• Different types of derivatives serve different purposes - futures are good for hedging risk, options offer flexibility, swaps are useful for customizing risk exposure

• Investors should consider factors such as liquidity, leverage, and complexity when choosing d...read more
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Q1. What is customer service?
Ans. 
Customer service is the support and assistance provided to customers before, during, and after purchasing a product or service.
• Customer service involves addressing customer inquiries, concerns, and complaints.

• It includes providing information, guidance, and solutions to customers.

• Customer service can be provided through various channels such as phone, email, chat, or in-person.

• Examples of customer service include helpi...read more
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Q2. How you can handle customer over call?
Ans. 
Handling customer over call requires active listening, empathy, and problem-solving skills.
• Listen actively to the customer's concerns and needs

• Show empathy and understanding towards their situation

• Ask relevant questions to identify the root cause of the issue

• Provide clear and concise solutions or options

• Follow up with the customer to ensure their satisfaction

• Maintain a professional and courteous tone throughout the cal
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Q3. What are the qualities you have
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General aptitude test

Q1. Why you want to join eclerx! What you know about KPO industry! Your previous work experience and study!
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