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70 eClerx Jobs

Employee service - Telecalling- Airoli (On contract)

1-6 years

Navi Mumbai

1 vacancy

Employee service - Telecalling- Airoli (On contract)

eClerx

posted 3d ago

Job Description

Job Title: Employee Service Representative(Tele-calling)

Location: Mumbai - Airoli

Designation: Retainer

Job Type: Contract 6 months


Please share your resume on farheen.chabru.c@eClerx.com .


Job Description:


We are seeking a highly motivated and skilled employee Service Representative to join our team. The ideal candidate will have a minimum of 1 year of experience in a call centre environment, excellent communication skills, and the ability to influence and persuade employees effectively. Basic knowledge of Microsoft Excel is also required.


Key Responsibilities:


  • Handle outbound calls professionally and courteously.
  • Inform employees about upcoming training opportunity.
  • Use persuasive communication skills to influence employees and achieve desired outcomes.
  • Maintain accurate and detailed records of employee interactions in an Excel sheet.
  • Utilize basic Excel skills to manage and analyze data, generate reports, and track performance metrics.
  • Collaborate with team members and other departments to address employee needs and improve processes.
  • Meet or exceed performance targets, including call handling time, employee satisfaction scores, and engagement goals.

Requirements:


  • Excellent verbal and written communication skills.
  • Strong influencing and persuasion abilities.
  • Basic knowledge of Microsoft Excel (data entry, basic formulas, and generating reports).
  • High level of professionalism and a positive attitude.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Strong problem-solving skills and attention to detail.
  • Flexibility to work in shifts, including evenings and weekends,( if required.)


Employment Type: Full Time, Permanent

Read full job description

Prepare for Telecalling roles with real interview advice

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What people at eClerx are saying

What eClerx employees are saying about work life

based on 5k employees
53%
80%
74%
72%
Flexible timing
Monday to Friday
No travel
Day Shift
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eClerx Benefits

Submitted by Company
Work From Home
Team Outings
Education Assistance
Soft Skill Training
Job Training
Health Insurance +2 more
Submitted by Employees
Cafeteria
Soft Skill Training
Job Training
Health Insurance
Team Outings
Work From Home +6 more
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eClerx Navi Mumbai Office Locations

View all
Navi Mumbai Office
eClerx Services Limited, Building#14, 4th- 5th Floors, K Raheja Mindspace, Plot #3 TTC Industrial Area, Thane Belapur Road, Airoli, Navi Mumbai 400708 Navi Mumbai
400708
Navi Mumbai Office
Building # 11, 4th- 6th Floors, K Raheja Mindspace, Plot #3 TTC Industrial Area, Thane Belapur Road, Airoli, Navi Mumbai 400708 Navi Mumbai
400708

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