eClerx Technical Support Engineer Interview Questions and Answers for Experienced

Q1. How did you reach office today
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Q2. Technical on Hardware A+
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You will be given 5 topics and a minute to talk on one of the topic you feel comfortable about for around 2-3 mins.

Eg : Impact of social media on youth, Stress management, Indian and western culture etc.

This is just to assess your communication skills.
Upon sucessful shortlisting you will move further further for Technical round.

Q1. What is VPN? How to connect to VPN?
Ans. 
VPN stands for Virtual Private Network. It is a secure way to connect to a private network over the internet.
• To connect to a VPN, you need to have a VPN client installed on your device.

• You also need to have the login credentials for the VPN network.

• Once you have the client installed and the credentials, you can connect to the VPN by selecting the network and entering your login details.

• VPN can be used to access resourc...read more
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Q2. Questions about Microsoft office suite. How to reinstall MS Office?
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Q3. What to do if an email is stuck in outbox in Outlook?
Ans. 
Check network connection, try resending, check email size and attachments.
• Check network connection and ensure it's stable.

• Try resending the email by clicking on the 'Send/Receive' button.

• Check the email size and attachments. Large files may cause the email to get stuck.

• Restart Outlook and try sending the email again.

• Check if the email is being blocked by antivirus or firewall software.

• Delete the email from the Outbox a
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Q4. What to do if a word file is not opening?
Ans. 
Check for file corruption and try opening in safe mode.
• Check if the file is corrupted or damaged.

• Try opening the file in safe mode.

• Check for any updates or patches for the software.

• Try opening the file on a different computer.

• Use a file recovery tool to repair the file.
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Q5. How to check if webcam is working or not?
Ans. 
To check if webcam is working or not, follow these steps.
• Check if the webcam is properly connected to the computer

• Open the webcam application or any video conferencing app to check if the webcam is working

• Check if the webcam drivers are installed and updated

• Restart the computer and try again

• If the webcam still doesn't work, try connecting it to another computer to check if it's a hardware issue
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Q6. How to reinstall drivers for any hardware?
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Q7. Different ways to repair MS Office suite?
Ans. 
There are multiple ways to repair MS Office suite.
• Use the built-in repair option in the Control Panel

• Use the Microsoft Office Configuration Analyzer Tool

• Uninstall and reinstall the software

• Use the Microsoft Support and Recovery Assistant

• Run the SFC (System File Checker) scan

• Check for and install any available updates
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Q8. What technically was your job role in your previous Organization?
Ans. 
I was responsible for providing technical support and troubleshooting to customers in my previous organization.
• Provided technical support to customers via phone, email, and chat

• Diagnosed and resolved hardware and software issues

• Assisted customers with installation and configuration of software applications

• Troubleshot network connectivity problems

• Escalated complex issues to higher-level support teams

• Maintained detailed ...read more
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Q1. Tell me about yourself
Ans. 
I am a Technical Support Engineer with experience in troubleshooting and resolving technical issues.
• Experienced in providing technical support to customers via phone, email, and chat

• Proficient in diagnosing and resolving hardware and software issues

• Skilled in troubleshooting network connectivity problems

• Familiar with various operating systems such as Windows, macOS, and Linux

• Strong communication and problem-solving ski...read more
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Q2. Previous experience and job role
Ans. 
I have 3 years of experience as a Technical Support Engineer.
• Provided technical support to customers via phone, email, and chat

• Troubleshooted and resolved hardware and software issues

• Assisted with installation and configuration of software applications

• Documented and tracked customer issues in a ticketing system

• Collaborated with cross-functional teams to resolve complex technical problems
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Q3. What is your salary expectations
Ans. 
I expect a competitive salary based on my experience, skills, and the responsibilities of the role.
• Consider the industry standards and average salaries for Technical Support Engineers in your area.

• Highlight your relevant experience and skills that justify a higher salary.

• Discuss the responsibilities and expectations of the role and how they align with your expertise.

• Research the company's salary range for similar posit...read more
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Q4. Are you willing to work in shifts
Ans. 
Yes, I am willing to work in shifts.
• I am flexible and adaptable to different work schedules.

• I understand the importance of providing support round the clock.

• I have previous experience working in shifts and have successfully managed my time and workload.

• I am committed to meeting the needs of the customers and ensuring their technical issues are resolved promptly.

• I am aware that working in shifts may require adjusting my
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Feminism, Pollution, Capitalism, Social, Media

Q1. OS Installation
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Q1. Ask about the educational background
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It was around 60 mins and very easy question