eClerx Customer Service Executive Interview Questions and Answers

Q1. Why should we hire you?
Ans. 
I have a strong background in customer service, excellent communication skills, and a passion for helping customers.
• I have X years of experience in customer service roles, where I have consistently received positive feedback from customers.

• I am a great listener and problem-solver, able to quickly address customer concerns and provide effective solutions.

• I am highly organized and detail-oriented, ensuring that all custo...read more
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Q2. Tell me about yourself in detail.
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Experienced customer service executive with a passion for helping customers and resolving issues efficiently.
• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Ability to handle difficult customers with patience and empathy

• Proficient in using CRM systems and resolving technical issues

• Received multiple awards for outstanding customer satisfaction ratings
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Q1. How long will you sustain in this company?
Ans. 
I plan to sustain in this company for the long term, as I am committed to growing with the organization and contributing to its success.
• I am dedicated to my career and value stability in my job.

• I see potential for growth and development within the company.

• I believe in the company's values and mission, and want to be a part of its future success.
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Q2. There are 10 working hours so how will you manage your work-life balance?
Ans. 
I believe in setting boundaries and prioritizing tasks to ensure a healthy work-life balance.
• Prioritize tasks based on urgency and importance

• Set boundaries by establishing specific work hours and sticking to them

• Delegate tasks when necessary to avoid burnout

• Schedule regular breaks to recharge and avoid stress

• Engage in activities outside of work that bring joy and relaxation, such as hobbies or exercise
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Basic English Test and Maths questions

Q1. Introduce your self
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Q2. Basic question about famil and past job experience
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Q1. Normal question were asked Q.1) where did i complete my graduation from?
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Q2. Q.2) Golden rules of accounting?
Ans. 
Golden rules of accounting are basic principles to maintain financial records accurately.
• Debit the receiver, credit the giver

• Debit what comes in, credit what goes out

• Debit all expenses and losses, credit all incomes and gains
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Q1. How will you handle the frustrated customer
Ans. 
I will listen to their concerns, empathize with their frustration, apologize for the inconvenience, and work towards finding a solution.
• Listen actively to understand the customer's issue

• Empathize with their frustration and show understanding

• Apologize for any inconvenience caused

• Work towards finding a solution that satisfies the customer
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Q2. Write a email to manager for customer asking to talk with the manager?
Ans. 
Email requesting customer to speak with manager
• Address the email to the manager

• Explain the reason for the customer's request to speak with the manager

• Offer availability for the manager to speak with the customer

• Provide contact information for the manager

• Thank the customer for their understanding
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Q1. Experience family 3 months no leave
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Q2. Name education experiance speking skill
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Q3. Your skill cheq for this interveiw
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Q1. Salary related for this job
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Q2. Why come this job from bpo
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Q3. Whats the bpo meaning of your
Ans. 
BPO stands for Business Process Outsourcing.
• BPO refers to the practice of contracting specific business processes to a third-party service provider.

• It involves outsourcing non-core functions such as customer service, technical support, data entry, and more.

• BPO companies help organizations streamline operations, reduce costs, and improve efficiency.

• For example, a company may outsource its customer service department to ...read more
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Q4. Family related q for the whole interveiw
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Q5. End of the question for h
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Q1. Self introduction , work exp , about job switching etc
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Q1. How you're willing to work
Ans. 
I am willing to work diligently, adapt to different situations, and go above and beyond to provide excellent customer service.
• I am willing to work flexible hours to accommodate customer needs.

• I am open to learning new skills and technologies to improve customer satisfaction.

• I am committed to resolving customer issues in a timely and efficient manner.

• I am willing to collaborate with team members to ensure a positive cus...read more
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Q2. Tell me about your self unique way
Ans. 
I am a dedicated customer service executive with a passion for problem-solving and a knack for building strong relationships with clients.
• I have over 5 years of experience in customer service roles, where I have honed my communication and conflict resolution skills.

• I am known for my ability to remain calm under pressure and handle difficult situations with professionalism.

• I believe in going above and beyond to ensure c...read more
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Q1. Tell me about yourself
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Q2. Previous experiences
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