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eClerx Customer Service Executive Interview Questions and Answers

Updated 18 Sep 2021

eClerx Customer Service Executive Interview Experiences

1 interview found

I applied via Referral and was interviewed in Aug 2021. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Brifly Introduce yourself?
  • Q2. Why did you switch your previous Job?
  • Q3. Why are you changing your field, as you Belange to technical Background?

Interview Preparation Tips

Interview preparation tips for other job seekers - Mostly an Interviewer ask basics questions about yourself only, they want you to express yourself in such a way that you seems effective to them.

Customer Service Executive Jobs at eClerx

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Interview questions from similar companies

I applied via Referral and was interviewed before Nov 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. What's your salary expectations
  • Q2. What's your strength and weakness

Interview Preparation Tips

Interview preparation tips for other job seekers - It is best comapny I have experienced and I want to back here after sometime

I applied via Referral and was interviewed before Feb 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Self introduction and hobby and job related question.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be simple as you need don't be oversmart. They are looking for your patience.

I applied via Naukri.com and was interviewed before Jan 2021. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Convenient for night shift
  • Q2. You need to write a passage without grammer mistake. So kindly prepare your own topic

Interview Preparation Tips

Interview preparation tips for other job seekers - Not tough. Anyone can get a job

I applied via Naukri.com and was interviewed in Jun 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. What are the components of customer satisfaction?
  • Ans. 

    Components of customer satisfaction include quality of product/service, responsiveness, empathy, communication, and problem-solving.

    • Quality of product/service

    • Responsiveness

    • Empathy

    • Communication

    • Problem-solving

  • Answered by AI
  • Q2. Why is there a need of customer support?
  • Ans. 

    Customer support is essential for resolving customer issues and ensuring customer satisfaction.

    • Customer support helps customers with their queries and concerns

    • It provides a platform for customers to voice their opinions and feedback

    • It helps in building customer loyalty and trust

    • It can lead to increased sales and revenue

    • Examples include technical support, product assistance, and billing inquiries

  • Answered by AI
  • Q3. What were you doing in the past?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be calm and be polite and cautious with the set of words you choose. Avoid informal slangs. Be positive and be focused as to I have to get that job no matter what.

I applied via Recruitment Consultant and was interviewed before Jan 2021. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Tell me something about yourself?
  • Q2. Previous company experience
  • Q3. What you know about e commerce
  • Ans. 

    E-commerce refers to buying and selling goods and services online.

    • E-commerce has revolutionized the way people shop and do business.

    • It allows customers to shop from the comfort of their homes and businesses to reach a wider audience.

    • Popular e-commerce websites include Amazon, eBay, and Alibaba.

    • E-commerce transactions can be done through various payment methods such as credit cards, PayPal, and mobile wallets.

    • E-commerce...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - HR was good. HR was very much supportive

Interview Questionnaire 

1 Question

  • Q1. How can i get HR contact for interview

Interview Preparation Tips

Interview preparation tips for other job seekers - Need HR contact number

I applied via Walk-in and was interviewed before Apr 2020. There were 6 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Why do you want to join this company?
  • Q2. I want to make my career in __________ industry.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be specific about the answers you give during an interview, means your answer should be to the point only. Neither less than what is asked nor more than required.

I applied via Recruitment Consultant and was interviewed before Jan 2021. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Typical Versant Voice & Accent rounds
  • Ans. Just talk like a robot without adding any fake accents and you'll be good to go!
  • Answered by Arpita Singh

Interview Preparation Tips

Interview preparation tips for other job seekers - Take a full day free as you'll end up spending 11am to 8pm easily due to the hefty crowds they interview daily.

I applied via Referral and was interviewed before Aug 2020. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Tell me something about yourself
  • Q2. Why you want to join tech Mahindra
  • Q3. What's your memorable day of your life

Interview Preparation Tips

Interview preparation tips for other job seekers - You have to prepare about yourself and prepared about your desire

eClerx Interview FAQs

How to prepare for eClerx Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at eClerx. The most common topics and skills that interviewers at eClerx expect are Customer Service, International Voice Process, Troubleshooting, customer care and inbound voice process.

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eClerx Customer Service Executive Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more
eClerx Customer Service Executive Salary
based on 32 salaries
₹2 L/yr - ₹3.5 L/yr
8% less than the average Customer Service Executive Salary in India
View more details

eClerx Customer Service Executive Reviews and Ratings

based on 11 reviews

2.5/5

Rating in categories

2.9

Skill development

2.1

Work-life balance

2.5

Salary

2.2

Job security

2.1

Company culture

2.3

Promotions

1.9

Work satisfaction

Explore 11 Reviews and Ratings
Customer Service Executive

Mohali,

Chandigarh

0-2 Yrs

Not Disclosed

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