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eClerx Customer Service Executive Interview Questions and Answers

Updated 18 Sep 2021

eClerx Customer Service Executive Interview Experiences

1 interview found

Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 18 Sep 2021

I applied via Referral and was interviewed in Aug 2021. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Brifly Introduce yourself?
    • Add your answer
  • Q2. Why did you switch your previous Job?
    • Add your answer
  • Q3. Why are you changing your field, as you Belange to technical Background?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Mostly an Interviewer ask basics questions about yourself only, they want you to express yourself in such a way that you seems effective to them.

Customer Service Executive Jobs at eClerx

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Customer Service Executive Interview Questions & Answers

HCLTech user image Anonymous

posted on 15 Nov 2022

I applied via Referral and was interviewed before Nov 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. What's your salary expectations
    • Add your answer
  • Q2. What's your strength and weakness
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It is best comapny I have experienced and I want to back here after sometime

Customer Service Executive Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 11 Feb 2021

I applied via Referral and was interviewed before Feb 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Self introduction and hobby and job related question.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be simple as you need don't be oversmart. They are looking for your patience.

Customer Service Executive Interview Questions & Answers

HCLTech user image Anonymous

posted on 6 Jan 2022

I applied via Naukri.com and was interviewed before Jan 2021. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Convenient for night shift
    • Add your answer
  • Q2. You need to write a passage without grammer mistake. So kindly prepare your own topic
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Not tough. Anyone can get a job

Customer Service Executive Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 20 Dec 2020

I applied via Naukri.com and was interviewed in Jun 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. What are the components of customer satisfaction?
  • Ans. 

    Components of customer satisfaction include quality of product/service, responsiveness, empathy, communication, and problem-solving.

    • Quality of product/service

    • Responsiveness

    • Empathy

    • Communication

    • Problem-solving

    • Answered by AI
    View 4 more answers
  • Q2. Why is there a need of customer support?
  • Ans. 

    Customer support is essential for resolving customer issues and ensuring customer satisfaction.

    • Customer support helps customers with their queries and concerns

    • It provides a platform for customers to voice their opinions and feedback

    • It helps in building customer loyalty and trust

    • It can lead to increased sales and revenue

    • Examples include technical support, product assistance, and billing inquiries

    • Answered by AI
    Add your answer
  • Q3. What were you doing in the past?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be calm and be polite and cautious with the set of words you choose. Avoid informal slangs. Be positive and be focused as to I have to get that job no matter what.

Customer Service Executive Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 7 Jan 2022

I applied via Recruitment Consultant and was interviewed before Jan 2021. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Tell me something about yourself?
    • Add your answer
  • Q2. Previous company experience
    • Add your answer
  • Q3. What you know about e commerce
  • Ans. 

    E-commerce refers to buying and selling goods and services online.

    • E-commerce has revolutionized the way people shop and do business.

    • It allows customers to shop from the comfort of their homes and businesses to reach a wider audience.

    • Popular e-commerce websites include Amazon, eBay, and Alibaba.

    • E-commerce transactions can be done through various payment methods such as credit cards, PayPal, and mobile wallets.

    • E-commerce...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - HR was good. HR was very much supportive

Customer Service Executive Interview Questions & Answers

Infosys user image Anonymous

posted on 5 Jul 2021

Interview Questionnaire 

1 Question

  • Q1. How can i get HR contact for interview
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Need HR contact number

Customer Service Executive Interview Questions & Answers

IBM user image Anonymous

posted on 30 Apr 2021

I applied via Walk-in and was interviewed before Apr 2020. There were 6 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Why do you want to join this company?
    • Add your answer
  • Q2. I want to make my career in __________ industry.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be specific about the answers you give during an interview, means your answer should be to the point only. Neither less than what is asked nor more than required.

Customer Service Executive Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 17 Jan 2022

I applied via Recruitment Consultant and was interviewed before Jan 2021. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Typical Versant Voice & Accent rounds
  • Ans. Just talk like a robot without adding any fake accents and you'll be good to go!
    • Answered by Arpita Singh
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Take a full day free as you'll end up spending 11am to 8pm easily due to the hefty crowds they interview daily.

Customer Service Executive Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 27 Aug 2021

I applied via Referral and was interviewed before Aug 2020. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Tell me something about yourself
    • View 1 more answer
  • Q2. Why you want to join tech Mahindra
    • Add your answer
  • Q3. What's your memorable day of your life
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - You have to prepare about yourself and prepared about your desire
More about working at eClerx

eClerx Interview FAQs

How to prepare for eClerx Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at eClerx. The most common topics and skills that interviewers at eClerx expect are Customer Service, International Voice Process, Troubleshooting, customer care and inbound voice process.

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eClerx Customer Service Executive Interview Process

based on 1 interview

Interview experience

5
  
Excellent
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eClerx Customer Service Executive Salary
based on 32 salaries
₹2 L/yr - ₹3.5 L/yr
8% less than the average Customer Service Executive Salary in India
View more details

eClerx Customer Service Executive Reviews and Ratings

based on 11 reviews

2.5/5

Rating in categories

2.9

Skill development

2.1

Work-life balance

2.5

Salary

2.2

Job security

2.1

Company culture

2.3

Promotions

1.9

Work satisfaction

Explore 11 Reviews and Ratings
Customer Service Executive Jobs at eClerx
Customer Service Executive

Mohali,

Chandigarh

0-2 Yrs

Not Disclosed

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