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eClerx Customer Service Executive Interview Questions and Answers

Updated 18 Mar 2025

eClerx Customer Service Executive Interview Experiences

2 interviews found

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Feb 2025, where I was asked the following questions.

  • Q1. Can you provide a brief introduction about yourself?
  • Q2. Why do you want to join this organization?
  • Q3. What makes you a suitable candidate for this position?
  • Q4. What are your salary expectations?
  • Q5. What were your reasons for leaving your last organization?

I applied via Referral and was interviewed in Aug 2021. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Brifly Introduce yourself?
  • Q2. Why did you switch your previous Job?
  • Q3. Why are you changing your field, as you Belange to technical Background?

Interview Preparation Tips

Interview preparation tips for other job seekers - Mostly an Interviewer ask basics questions about yourself only, they want you to express yourself in such a way that you seems effective to them.

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Customer Service Executive Jobs at eClerx

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Interview questions from similar companies

I applied via Campus Placement and was interviewed before Feb 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Improve your communication skills

Interview Questionnaire 

1 Question

  • Q1. Simple questions about night shifts, routine.

I applied via Referral and was interviewed in Oct 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Mostly about your self

Interview Preparation Tips

Interview preparation tips for other job seekers - it took me like 2 weeks to complete the interview idk why they took so much of time
Round 1 - Aptitude Test 
Round 2 - Aptitude Test 
Round 3 - HR 

(8 Questions)

  • Q1. Where do you see yourself in 5 years?
  • Q2. Why are you looking for a change?
  • Q3. What are your salary expectations?
  • Q4. What is your family background?
  • Q5. Share details of your previous job.
  • Q6. Why should we hire you?
  • Q7. What are your strengths and weaknesses?
  • Q8. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Good communication as well as confidence

I applied via Naukri.com and was interviewed in Mar 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Communication skill

Round 3 - HR 

(24 Questions)

  • Q1. Tell me about your self
  • Ans. Hello, my name is saumya singh chauhan I am 20 years old I live h jhansi, uttar pradesh I am done my graduation in BA arts in English I am also done fashion designer I am a public speaker I do many show's in district and state level basically my show's are based for those people who are not happy with his life I am motivated them and give him a new way to live his life I have a 3 months job experience in trading Compa...
  • Answered Anonymously
  • Q2. How can we change the mentality of Indian's
  • Ans. Firstly we all are the Indians we all are belived in over ancient history and tradition But some traditional fath are not perfect we are remove them basically the new indian is over youth , then the youth are educated they now that what is rong and what is right The condition and mentality of India are automatically change
  • Answered Anonymously
  • Q3. What was your goals to future
  • Ans. I want to becom a very successful person My mother will proud me I want to educate those children who are not go for school for his economical conditions
  • Answered Anonymously
  • Q4. About your college life
  • Ans. My college life is very good I am a regular student my teacher loves me I am participate all the function in my college
  • Answered Anonymously
  • Q5. What was you favorite move and books
  • Ans. Now one is my favorite movie I like to see all types or move and I love to reads self improvement books
  • Answered Anonymously
  • Q6. What was your dreams in future
  • Ans. I want to build a Orphanage
  • Answered Anonymously
  • Q7. Why we hire you for over company
  • Ans. I am a fresher and a fresher learn all the things very easily and I am self motivated person I learn the thing very easily and do my work with great responsibility
  • Answered Anonymously
  • Q8. You are a fresher or a worker
  • Q9. Do you know about the company
  • Ans. No I am not know more about company
  • Answered Anonymously
  • Q10. Tell me about you number of people lead
  • Ans. I am a leader or child development organisation and I have lead 20 people
  • Answered Anonymously
  • Q11. What are you learn about your past experience
  • Ans. I have lear many things about my past experience first thing that I know very well that never give up life always give you a new change
  • Answered Anonymously
  • Q12. Tell me about your communication skill
  • Ans. My communication was god i am also interact with people i love to communicate with people
  • Answered Anonymously
  • Q13. Why you are join over company
  • Ans. I read the review of your company that was very god
  • Answered Anonymously
  • Q14. Can you get the job you sift to mumbai
  • Q15. Hiw much salary do you want
  • Ans. 3.5 or 4 lack per year
  • Answered Anonymously
  • Q16. What is your great strength and weakness
  • Ans. My strength is my self motivation i don't affered with the problems My weakness is some time I believe in rong people
  • Answered Anonymously
  • Q17. How would you rate yourself on a scale of 1 to 10
  • Q18. What is your biggest achievement
  • Q19. To contribute for the education for children with joining the organization of children education
  • Q20. Why are you looking for a change
  • Ans. I want to do some things new in my life who progress to me a better life
  • Answered Anonymously
  • Q21. For what post do you want
  • Ans. You give me any post to see my eligibility
  • Answered Anonymously
  • Q22. Who was your inspiration
  • Q23. Dif you fail in any class
  • Ans. 

    Yes, I failed in one class during my sophomore year of college.

    • I failed a statistics class due to struggling with the material and not seeking help early enough.

    • However, I retook the class the following semester and received an A.

    • This experience taught me the importance of seeking help when needed and not being afraid to ask questions.

  • Answered by AI
  • Q24. What type of to student in college and school
  • Ans. I am a good student in school and college
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Tell them true all about your self to the company don't hide anything tell them to all your failures and achievement company will hire you to you eligibility and your strength
Round 1 - Assignment 

Typing test

Round 2 - HR 

(1 Question)

  • Q1. Tell me about yourself.
Round 3 - HR 

(7 Questions)

  • Q1. What are your salary expectations?
  • Q2. What is your family background?
  • Q3. Share details of your previous job.
  • Q4. Why are you looking for a change?
  • Q5. Where do you see yourself in 5 years?
  • Q6. What are your strengths and weaknesses?
  • Q7. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confidence and be cool answer slowly no hurry

I applied via Company Website and was interviewed in Jan 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Why should we hire you?
Round 3 - Coding Test 

Tell About computer language

Round 4 - Case Study 

B Tech

Interview Preparation Tips

Interview preparation tips for other job seekers - Iam appreciate to work and it is out of country

I applied via Job Fair

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me about yourself.
  • Ans. 

    I am a dedicated and experienced Customer Service Executive with a strong background in providing exceptional customer support.

    • Over 5 years of experience in customer service roles

    • Proficient in handling customer inquiries, complaints, and resolving issues

    • Skilled in building positive relationships with customers

    • Excellent communication and problem-solving skills

    • Ability to work well under pressure and in a fast-paced envir...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Make fast job recruitment for immediately joiners

eClerx Interview FAQs

How to prepare for eClerx Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at eClerx. The most common topics and skills that interviewers at eClerx expect are Customer Service, International Voice Process, Troubleshooting, customer care and inbound voice process.
What are the top questions asked in eClerx Customer Service Executive interview?

Some of the top questions asked at the eClerx Customer Service Executive interview -

  1. Can you provide a brief introduction about yourse...read more
  2. What makes you a suitable candidate for this positi...read more
  3. What were your reasons for leaving your last organizati...read more

Tell us how to improve this page.

eClerx Customer Service Executive Interview Process

based on 2 interviews

Interview experience

4.5
  
Good
View more
eClerx Customer Service Executive Salary
based on 32 salaries
₹2 L/yr - ₹3.5 L/yr
8% less than the average Customer Service Executive Salary in India
View more details

eClerx Customer Service Executive Reviews and Ratings

based on 13 reviews

2.8/5

Rating in categories

3.1

Skill development

2.5

Work-life balance

2.8

Salary

2.9

Job security

2.5

Company culture

2.7

Promotions

2.4

Work satisfaction

Explore 13 Reviews and Ratings
Customer Service Executive

Mohali,

Chandigarh

0-2 Yrs

Not Disclosed

Customer Service Executive

Pune

0-2 Yrs

₹ 2-2.5 LPA

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