eClerx Chat Process Interview Questions and Answers

We were given a scenario where client and Admin was in discussion. basically, client was bit rude, and Admin was supposed to handle him carefully so that it will not cause adverse impact over the business.

Normal aptitude test

Q1. About experience
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Q2. GDS knowledge
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Q1. What knowledge do you have about Amadeus?
Ans. 
Amadeus is a global distribution system (GDS) used by travel agencies and airlines for booking flights, hotels, car rentals, and other travel services.
• Amadeus provides access to a vast database of travel-related information, allowing users to search, book, and manage travel reservations.

• It is commonly used by travel agents to check flight availability, compare prices, and make bookings for customers.

• Amadeus also offers...read more
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Q2. Amadeus command
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Q1. Normal question personal information
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Q1. Focus on capital markets basic financial concept
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Q2. Primary secondary market
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Q3. Derivatives bond equity
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Q4. NSE BSE SEBI custodian
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Logical reasoning blood relationship mathematics distance

Q1. How to connect printer on network
Ans. 
To connect a printer on a network, you need to ensure the printer is compatible with the network, install the necessary drivers, and configure the printer settings.
• Check if the printer is network-ready or has a built-in network adapter

• Connect the printer to the network using an Ethernet cable or Wi-Fi

• Install the printer drivers on the computer

• Configure the printer settings, such as IP address and network protocols

• Test
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Q2. What is bsod, causes and resolution
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BSOD stands for Blue Screen of Death. It is a Windows operating system error screen that appears when a system encounters a critical error.
• BSOD is a stop error screen displayed by Windows operating systems.

• It is usually caused by hardware or software issues, such as faulty drivers, incompatible software, or hardware failures.

• Common causes include memory problems, driver conflicts, and system file corruption.

• To resolve ...read more
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Q3. Password reset, security questions
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Q4. Re image, decommissioning of laptops and desktops
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Q5. Outlook, office, teams issues and resolution
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Decent Questions were asked, moderate level

Q1. All about Self description and Skills.
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Q2. Coding knowledge was checked and Technical questions were asked.
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Child marriage how it's impact on society

Q1. How you handle team
Ans. 
I handle teams by fostering open communication, setting clear goals, providing support, and recognizing achievements.
• Encourage open communication among team members to promote collaboration and problem-solving

• Set clear goals and expectations to ensure everyone is aligned and working towards the same objectives

• Provide support and resources to help team members succeed in their roles

• Recognize and celebrate achievements t...read more
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90min some verbal reasoning