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BigBasket Chat Process Interview Questions and Answers

Updated 9 Aug 2021

BigBasket Chat Process Interview Experiences

2 interviews found

Chat Process Interview Questions & Answers

user image Anonymous

posted on 9 Aug 2021

I applied via Naukri.com and was interviewed before Aug 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. How I except you after 5 years?
  • Q2. What is Empathy and Sympathy?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident you does not know the answer try to answer

Chat Process Interview Questions & Answers

user image Anonymous

posted on 20 Apr 2021

I applied via Naukri.com and was interviewed before Apr 2020. There were 3 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. What is Empathy and sympathy, write a mali your a customer receive wrong product
  • Ans. 

    Empathy is understanding and sharing the feelings of others, while sympathy is feeling sorry for them.

    • Empathy involves putting oneself in the shoes of the other person and feeling what they feel.

    • Sympathy involves acknowledging the other person's feelings and expressing concern for them.

    • If a customer receives the wrong product, empathy would involve understanding their frustration and disappointment.

    • Sympathy would invol...

  • Answered by AI
  • Q2. Inspirational person, tell me about bigbasket,
  • Q3. Tell me your self, how would isee you after 3 years
  • Q4. Uses of mail and disadvantages
  • Ans. 

    Mail is a widely used communication tool, but it also has its drawbacks.

    • Advantages: quick and easy way to send messages, can be used for formal communication, can be saved for future reference

    • Disadvantages: can be time-consuming to sort through spam and junk mail, can be insecure if not encrypted, can be unreliable if not delivered or lost in transit

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and don't confuse, if you hindi very well go there otherwise no

Chat Process Interview Questions Asked at Other Companies

asked in BigBasket
Q1. What is Empathy and sympathy, write a mali your a customer receiv ... read more
asked in Zomato
Q2. What do you know about Bpo
asked in BigBasket
Q3. Uses of mail and disadvantages
Q4. Are you comfortable with rotational shift?
asked in eClerx
Q5. what is yourvqualification

Interview questions from similar companies

Interview experience
2
Poor
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I applied via Naukri.com and was interviewed in Jul 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

It was good and clear

Round 3 - Group Discussion 

Discussed about salary ,Self introduction about us

Round 4 - HR 

(1 Question)

  • Q1. Self introduction, basic question

Interview Questionnaire 

5 Questions

  • Q1. Self intro
  • Q2. Tell me about your self
  • Q3. What is flipcart
  • Q4. What are you job
  • Q5. Wh
Interview experience
4
Good
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Not Selected

I applied via Referral and was interviewed in Jun 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Explain the situation where you agreed to your colleagues idea of getting work done? Why you agreed?
  • Ans. 

    I agreed to my colleague's idea of getting work done because it aligned with our team goals and was a more efficient approach.

    • Agreed to colleague's idea after discussing and understanding the benefits

    • Recognized that the idea would help achieve team goals more effectively

    • Considered the potential positive impact on project timelines and outcomes

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Master Explaining in STAR method
Interview experience
1
Bad
Difficulty level
Easy
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jan 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Can you lead a team
  • Q2. How you can look after a state
  • Ans. 

    Looking after a state involves monitoring and maintaining its overall well-being and functionality.

    • Regularly assess the current state of affairs

    • Implement strategies to improve and maintain the state

    • Address any issues or concerns promptly

    • Provide necessary resources and support

    • Monitor progress and make adjustments as needed

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Please ask clearly on the job role
As they can put you to different job after you role in.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before May 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. They asked you very normal questions like what you have done in your academics and about your previous experience. They just checked the vocabulary and communication skills.
Round 2 - One-on-one 

(1 Question)

  • Q1. This is the second round which is held by the team manager they also asked about your experience and they give you the situation based questions to check your presence of mind and how thoughtful you are.

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't worry if you're good in communication and English vocabulary it will be easy for you.
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Apr 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. How skilled are you with MS Excel?

I applied via Company Website and was interviewed in May 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Get the hardware you need
  • Q2.  Whenever possible, always do your video call on a laptop with a webcam! It’s a better experience for you and those on the other end; joining a video call from a mobile phone can come across unprofessiona...

Interview Preparation Tips

Interview preparation tips for other job seekers - Research the industry and company
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Aug 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Basic information about ourself and little bit about eduaction.
Round 3 - One-on-one 

(2 Questions)

  • Q1. How to satisfy customers?
  • Ans. 

    To satisfy customers, it is important to listen to their needs, provide excellent customer service, offer high-quality products/services, and seek feedback for continuous improvement.

    • Listen to customer needs and preferences

    • Provide excellent customer service

    • Offer high-quality products/services

    • Seek feedback for continuous improvement

  • Answered by AI
  • Q2. One scenerio on the base of customer support.

Interview Preparation Tips

Topics to prepare for Flipkart Process Associate interview:
  • Customer Satisfaction
Interview preparation tips for other job seekers - Interview is easy but this company will never hire you directly and the 3rd party companies which are hiring they are worst in every way they will not pay on time and HR is not even approachable.

BigBasket Interview FAQs

What are the top questions asked in BigBasket Chat Process interview?

Some of the top questions asked at the BigBasket Chat Process interview -

  1. What is Empathy and sympathy, write a mali your a customer receive wrong prod...read more
  2. Uses of mail and disadvanta...read more

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BigBasket Chat Process Salary
based on 5 salaries
₹1.5 L/yr - ₹3 L/yr
9% less than the average Chat Process Salary in India
View more details

BigBasket Chat Process Reviews and Ratings

based on 2 reviews

5.0/5

Rating in categories

5.0

Skill development

5.0

Work-life balance

4.0

Salary

5.0

Job security

5.0

Company culture

4.0

Promotions

5.0

Work satisfaction

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