What is Empathy and sympathy, write a mali your a customer receive wrong product

Question

Accepted Answer

Empathy is understanding and sharing the feelings of others, while sympathy is feeling sorry for them.

Empathy involves putting oneself in the shoes of the other person and feeling what they feel.
Sympathy involves acknowledging the other person's feelings and expressing concern for them.
If a customer receives the wrong product, empathy would involve understanding their frustration and disappointment.
Sympathy would involve apologizing for the mistake and offering a solution to rectify the situation.

Accepted Answer

sir/mam first of all i will check the product detail i do under stand your situation im really apologize your facing problem definitely i will escalating this issue with out concern team and we will resolve your problem asap

Accepted Answer

Sir/madam,
 first of all i will check the product details. then we are ask so sorry about your receive wrong product than as per company rule sole be this problem.

Accepted Answer

Sir/mam first of all i will cheak the product details. then we are aske so sorry about your recive rong product dann as per company rule solle bei this problem. ( Think sir/mam)

Accepted Answer

First of all  i will check the product ,n then 
As fer company rules I solve the problem

Accepted Answer

Empathy means experiencing someone else's feelings.

Sympathy, On the other hand, means understanding

Accepted Answer

Sir/ma'am we are so sorry about your purchase we couldn't deliver to you we appolize hope you have a beautiful day by

My.goulien

Accepted Answer

I will send feedback

Accepted Answer

Dear ma'am

Firstly we are extremely sorry to hear you have received the wrong product, we will definitely make sure the wrong product got collected from your place and after that you'll be receiving a new product. And this time you won't be disappointed

Thank you for your reviews and in future we will try hard so no one has to face the same issues. Hope you enjoy our survice.

Yours sincerely,

Riya Dutta

Accepted Answer

we tell us to customer sorry for the wrong product and than we will provide right product to the customer on that time or next order

What is Empathy and sympathy, write a mali your a customer receive wrong product

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